CD
C. D.
EDI and compliance manager
Small-Business (50 or fewer emp.)
"Exceptional customer support"
4.5/5
What do you like best about eZCom Software EDI?

When a problem does arise, which typically happens due to a mistake on our part, the support team is always responsive and quick to offer a solution. They never assign blame, making the experience much more pleasant. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

After more than five years of using this, we still haven't found anything we dislike. Everything has met our expectations so far. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI
Edit edit

We truly appreciate your kind words about our Support Team! It’s wonderful to know that our commitment to delivering a positive and personal experience is making a difference for you.

At eZCom, we believe that speaking directly with our customers provides a far superior experience than relying solely on AI chatbots. Our U.S.-based Support Team is always happy to help and can be reached by phone Monday through Friday, from 8:30 AM to 8:00 PM (ET).

Thank you again for your feedback and we look forward to speaking with you soon!

Betsy M.
BM
Betsy M.
Director of Internal Operations
Small-Business (50 or fewer emp.)
"Exceptional Service and Streamlined Processes with Ezcom"
5/5
What do you like best about eZCom Software EDI?

Working with Ezcom has been a smooth experience. We transitioned all of our customers to Ezcom because of their efficient and streamlined process. Whenever I encounter an issue and contact their customer service, I consistently receive a response within an hour. Their team is always professional and thorough. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I wish the platform could be updated a bit more to enhance the user experience. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI
Edit edit

Thank you for the great review. We’re glad your transition to eZCom was smooth and that our streamlined processes and fast, professional support have made a positive impact.

We appreciate your feedback on the user experience and ongoing platform enhancements are a priority for us. It’s great to hear your team finds eZCom easy to use and that your EDI operations are running smoothly. Thank you for your partnership.

Daniel N.
DN
Daniel N.
Order Entry & Compliance Manager
Mid-Market (51-1000 emp.)
"MyWebOrders: Flexible, Powerful, and Easy to Rely On"
5/5
What do you like best about eZCom Software EDI?

The MyWebOrders is flexible and powerful Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I have no complaints about eZCom that I think would not be applicable to any other EDI interchange Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI
Edit edit

Hello Daniel and thank you very much for your 5 star review.

We’re glad to hear that you find the platform flexible, powerful, and reliable for managing orders, invoicing, and inventory communications.

We also appreciate your feedback regarding the overall EDI experience as our goal is to make complex inter-business transactions as seamless and dependable as possible. Your comments reinforce our commitment to delivering a robust solution backed by a responsive, knowledgeable support team.

Thank you for your partnership and for trusting eZCom to support your EDI operations.

Nick C.
NC
Nick C.
President
"Easy!"
4.5/5
Response from Customer Service of eZCom Software EDI
Edit edit

We're glad to hear that you found our service easy to use! If you have any feedback or suggestions for improvement, please feel free to share.

KW
Kelsey W.
Wholesale account manager
Small-Business (50 or fewer emp.)
"Prompt, professional service"
5/5
What do you like best about eZCom Software EDI?

I enjoy the ease of use of the softwear.

The customer service was helpful and easy to get in touch with someone. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Auto logout - I would like more control over idle time. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI
Edit edit

Hello Pattie and thank you for the 5-star review. We are grateful for your business and the opportunity to provide ongoing EDI services to you since 2014. As you know, our US based Customer Service team is here from 8:30am - 5pm, Mon - Fri, to help with any issues or questions you have. As far as the auto logout issue, we will reach out to determine if the policy is working properly and how we can help. Thanks again for the terrific review.

AF
Ana F.
VP of Operations
Mid-Market (51-1000 emp.)
"Exactly what we needed"
5/5
What do you like best about eZCom Software EDI?

They were able to tailor the solution to our specific needs so our orders are processed in the most efficient way. It's extremely easy to use, their customer support has been amazing, it's very intuitive, their development team was able to include all the features we needed. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I haven't had any issues with the system Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI
Edit edit

Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that our platform has helped streamline your order processing and that both our Support and Development teams were able to tailor the solution to fit your exact needs.

At eZCom, we pride ourselves on combining intuitive technology with hands-on, U.S.-based support, so it’s great to know that you’ve found the system easy to use and well-suited to your operations.

We truly appreciate your partnership and look forward to continuing to support your success for many years to come.

TH
Travis H.
Wholesale Sales Manager
Mid-Market (51-1000 emp.)
"eZCom makes EDI easy!"
5/5
What do you like best about eZCom Software EDI?

eZCom has been intuitive to use and their support staff are great. The support team really made onboarding new partners easy and put alot of foot work in to make sure the process was completed. They are prompt to provide responses and follow-ups. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I have had nothing to dislike about eZCom. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI
Edit edit

We're thrilled to hear that you find eZCom intuitive and that our support team has been helpful in onboarding new partners. We strive to provide prompt responses and follow-ups to ensure a smooth process for our customers.

DT
Dominic T.
Owner
Small-Business (50 or fewer emp.)
"Modern, User-Friendly Interface at a Great Price"
5/5
What do you like best about eZCom Software EDI?

Two things really separated eZCom from the previous EDI solution I was using - user interface and price. The workflow and ease of use was considerably better. eZCom had a modern feel and was simple to navigate. The price was also a fraction of what I was paying with another solution. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I didn't experience any downsides with eZCom personally. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI
Edit edit

Thank you for your 5 star review Dominic. We value your business and the trust you have in eZCom Software to support your EDI requirements. Please remember our US based customer service team is available M-F, 8:30am - 8pm to speak with you and help you with any issue you might have. And we're so happy that you find our value proposition attractive versus you prior provider. Again, thank you for the terrific review.

Shatila G.
SG
Shatila G.
CUSTOMER SERVICE / EDI FOR LUXURY STORE COORDINATOR
Small-Business (50 or fewer emp.)
"User-Friendly EDI Platform that Simplifies Data Management"
5/5
What do you like best about eZCom Software EDI?

I like how user-friendly the eZCom Software EDI platform is to use and understand. The initial setup was super easy, which I really appreciate. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

absolutely nothing Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI
Edit edit

We're thrilled to hear that our customer service agents have made the process easy and understandable for you. We strive to provide friendly, patient, and helpful support to all our customers.

Alix S.
AS
Alix S.
EDI Consultant
Small-Business (50 or fewer emp.)
"Excellent Customer Service, But Navigation Needs Improvement"
3.5/5
What do you like best about eZCom Software EDI?

The customer service is top notch, always friendly and professional. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Some of the navigation is clunky and archaic. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI
Edit edit

Thank you for sharing your honest feedback, we truly appreciate it. We’re glad to hear that our customer service stands out as friendly, professional, and top-notch, as that’s a core priority for our team.

We also appreciate your candid input regarding the navigation. Feedback like this is invaluable and helps guide ongoing platform enhancements as we continue to modernize and improve the user experience.

We’re pleased that eZCom Software EDI is reliably supporting your core EDI needs, including purchase orders, invoices, and tracking notices, and enabling seamless connectivity with your customer base. Thank you for your partnership and we look forward to continuing to support and evolve alongside your business.