Our eZCom Software was easy to learn and relatively user friendly. The eZCom team made the implementation process seamless, and they provided clear instructions to integrate our existing items. On the few occasions when we have been unable to figure out how to pull specific data, the support staff at eZCom has been exceptionally helpful and timely. We have several users that engage with the software daily, and we love that multiple associates can access it at the same time. Review collected by and hosted on G2.com.

Locating PO's that have been fully processed can be tricky. Searching for items can also be cumbersome if the items are not set up with the item numbers in specific fields. Once we figured that out, it has been seamless. Review collected by and hosted on G2.com.

I appreciate that eZCom Software EDI has solved all of my problems that I have come to them with. They are very available and I find myself using it for multiple hours a day. The report tools are a big part of what I use, along with the inventory features. They're all very helpful in keeping organization of our orders. Review collected by and hosted on G2.com.

I have no complains about eZCom Software EDI. Review collected by and hosted on G2.com.

I like that I can go to one place to complete everything needed for Tractor Supply purchase orders. The process is long enough but eZCom makes it a little easier once you get the hang of it.

I also like when there is an issue, I can call the tech line and speak with someone right away. A couple of times I had to wait long minutes but normally the wait time is small.

I also really like their Customer Service team. We had an issue with Tractor Supply and Dallas and his team jumped in and did not give up until we were satisfied. Along the same lines, there was a massive issue with their whole site and we were unable to access the information needed to ship products. Because of this, we received Compliance charges and eZCom immediately reached out an took care of us. Review collected by and hosted on G2.com.

There are a lot of steps to complete PO paperwork. Like I stated in the LIKES, the process is easy once you have the hang of it but there are still a lot of steps to get through.

With these same steps, there is a lot of information in the PO area that has information not needed. Which can make some areas confusing.

With Tractor Supply, every load is different. Sometimes there is an issue and the steps to complete the process in eZCom are not clear. I have had to call Tech and have someone walk me through it.

The website does not make changing company information easy. 4 years ago we had staff changes and to this day no matter how many times we go in and update, old contacts are still in there.

With the massive website issue they had, I think a better backup system needs to be in play here. We couldn't ship 2 loads but had it been a different day, it could've been 6-10 loads. That would have been unacceptable to all parties. Review collected by and hosted on G2.com.

We have been using eZCom for many years now and there are reasons why we have never changed them for anyone else. Their level of customer service is truly unmatched. We tried other EDI companies that were good, but not great. The technicians that help you are all well trained and they will solve any problem that you throw at them. We have called for many reasons and issues that they always solved for us with courtesy and professionalism. They walk you through the process no matter how complicated the problem seems to be. Dallas is the best. Review collected by and hosted on G2.com.

Sometimes the hold time is a bit longer than expected, but we understand just how many people are calling for assistance. Review collected by and hosted on G2.com.

I like how user-friendly eZCom Software EDI is once you become knowledgeable on how to use the system. I definitely value anything having to do with bulk processing, as I have customers where I work on 200+ orders at a time, and I can only imagine the amount of time being saved on a daily basis. Review collected by and hosted on G2.com.

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eZCom Software, especially compared to other 3rd party EDI software, is extremely user friendly. Most processes take minimal steps to complete. If you are ever stuck on a process, eZCom customer service is very knowledge and will help you resolve any issue quickly and efficiently.

Implementation and training with a new trading partner is seamless. You are definitely not left to your own devices to try and figure out what a new partner needs. Review collected by and hosted on G2.com.

I honestly cannot think of a downside at this time. Review collected by and hosted on G2.com.

Very easy to use and pretty straightforward. We use multiple systems at our company and ezCom helps streamline our EDI orders. Easy to use, and when it isn't, the customer service team is very knowledgeable and extremely good at problem-solving. Review collected by and hosted on G2.com.

Certain things are slightly manual, I.e. making GS1 labels can be a little time-consuming depending on how big the order is. Review collected by and hosted on G2.com.

That they can process orders for Tractor Supply Company. They also have quick and responsive customer service. Review collected by and hosted on G2.com.

The software and order processing seems a bit outdated compared to other EDI companies like CommerceHub. Many clicks of the mouse need to take place in order to submit and process orders. Review collected by and hosted on G2.com.

Set up and implementation was smooth. Customer support is always reachable, and the software is very user-friendly. Integration on the eZcom side is always quick and efficient. It has been essential in the success in our dropship program and is used daily. Review collected by and hosted on G2.com.

I have had instances when emailing support where I find they are not reading the entire email or email thread and it takes much longer to problem solve. Calling for support is easier and preferable. Review collected by and hosted on G2.com.

I love the incredible customer service that eZCom Software EDI offers. Real people are always available to help and take the time to walk me through each step. Everyone I've dealt with has been patient, kind, knowledgeable, and has made the process seamless. As someone not very tech-savvy, it's great to have this support. Also, the software is very user-friendly and easy to navigate, which is especially comforting for our small company. The initial setup was very easy too, thanks to the live assistance. Review collected by and hosted on G2.com.

There is nothing I dislike Review collected by and hosted on G2.com.