Thanks for your feedback! We’re so pleased you’ve had such a positive experience with our Support Team and Lingo. We always strive to provide the best service possible. As you know, your Lingo account is available to you 24/7/365, but it sounds like you would like to speak with a support rep outside of our normal support hours of 8:30am ET – 8pm ET Monday through Friday. While we don’t have immediate plans to expand our support hours, we would love to hear more about your needs. For instance, when are the off-hour times you use Lingo and could use phone support?

Sammy, thank you so much for the thoughtful review and for being a valued eZCom customer for over ten years. We’re proud to hear that our support team’s responsiveness and “family-like” approach have made a difference, and that our automation and integrations are helping save time and reduce manual effort. Your recommendation truly means a lot to us and we appreciate your trust and partnership!

Hello Anne, and a big thank you for your incredibly detailed and insightful review. Your feedback truly highlights the strengths of our US-based Customer Team in ways we couldn't have expressed better ourselves. Just a friendly reminder, our US-based team is at your service from 8:30 AM to 8 PM EST M-F, ready to answer your call and assist you with any questions regarding your EDI workflow, our Lingo platform, or any issues you may encounter with your ApparelMagic integration.

At eZCom, we prioritize direct communication over impersonal chatbox interactions. Speaking directly with you enables us to address your concerns promptly and effectively, ensuring a faster resolution and freeing up your time to focus on other aspects of your business. Thank you once again for your fantastic review. Our Customer Service team truly appreciates the recognition of their efforts

Thank you for your positive feedback! We're thrilled to hear that you find our customer service support exceptional. We appreciate your suggestion regarding the navigation process and as a result of customer feedback plan to release a new User Interface within the next several months. This new UI will maker our platform more user-friendly and enhance your experience.

It's great to know that eZCom Software EDI has been instrumental in helping you navigate the complexities of EDI and helps to streamline your operations. We are committed to providing solutions that simplify the exchange of EDI documents and contribute to the success of your business. If you have any further suggestions or need assistance, please feel free to reach out. We're here to help!

Our US based Customer Support team is available M-F from 8:30AM - 8PM ET. We like talking to our customers so please don't hesitate to reach out whenever the need occurs or you just want to catch-up. We strongly believe that speaking one-on-one is a much more effective way to communicate rather than chatbots. Looking forward to hearing from you.

Thanks again for your terrific review.

Hello Cindy,

Thank you for the great review!

We're glad to hear that your integration experience was smooth and that our Support and Integration teams have helped make EDI easier for your business. It's especially rewarding to know that eliminating duplicate invoice and credit numbers has saved you time and improved efficiency.

We also appreciate your feedback regarding training for adding store numbers and will use it to improve our training resources.

Thank you for your partnership and for choosing eZCom!

Thank you for your feedback - and we apologize for any abnormal wait times you’ve experienced when calling into Support. We’ve recently introduced a call back feature so you don’t have to sit on hold. Elect to receive a call back and when you reach #1, we’ll call you! You won’t even lose your place in line.

Thank you for your 5 Star review for taking the time to share your feedback. We're delighted to hear that our in-house Support team has made such a positive impression, providing knowledgeable, responsive service is something we take great pride in.

We also appreciate your comments about the user interface. You're absolutely right, and we're actively investing in a modernized UI that will improve both usability and the overall customer experience.

It's great to know we've been able to help accommodate the unique requirements of your source system while keeping your EDI integrations running smoothly. We truly value your partnership and look forward to continuing to support your business.

Thank you for the thoughtful review. We’re glad to hear our team was able to make the EDI setup process straightforward and provide responsive support along the way. It’s also great to know that our pricing and flexible terms helped make eZCom an easy choice.

We appreciate the feedback regarding automation with your 3PL. Integration capabilities can vary by warehouse system, and we’re always working to expand automation options where possible.

Thanks again for your partnership and for sharing your experience.

Hello Tim. Thank you for your thoughtful review! We’re so glad our Customer Support team helped make EDI approachable and ensured a smooth integration with Zedonk and your trading partners. Your feedback on the interface and knowledge base is appreciated as well as we’re always working to make things even easier for our users. Thanks for choosing eZCom Software as your first EDI partner and we’re excited to continue supporting your growth.

Hello Arielle,

Thank you for the detailed and thoughtful 5 Star review. We truly appreciate you taking the time to share your experience.

We’re glad to hear the dashboard and overall organization of the platform are helping you stay on top of POs and ASNs, and that our Customer Service team continues to deliver knowledgeable, reliable support when you need it. That’s exactly the experience we aim to provide.

We also appreciate the feedback on the look and feel of the platform. Ongoing improvements are always in motion, and input like yours helps guide our roadmap.

Thank you again for your partnership and trust in eZCom.