Their support staff has been vary available and helpful. They are pleasant to work with and have guided me through each step of the process. I can reach out to them any time without concern. I don't have to stress over being able to be effective with the product.

I've reached out to customer support several times with various questions and they have been able to quickly and simply guide me through. They've made it very easy and quick to work my way through the software. Review collected by and hosted on G2.com.

I haven't found anything yet that I'm unhappy with or would change. Review collected by and hosted on G2.com.

I find the service excellent and very easy to communicate with. I really like how flexible they are when you reach out with an issue—they will solve it in the blink of an eye. The flexibility of eZCom Software EDI is especially valuable in adapting to the varying requirements of our trading partners. It also helps with everything related to Purchase orders, from receiving a PO until we ship and invoice. Review collected by and hosted on G2.com.

I find the disruptions on the eZCom Software EDI service sometimes to be very persistent. The initial setup was not too easy because it's a very complex system to understand, with too many steps. All of them were challenging. Review collected by and hosted on G2.com.

I really appreciate how easy it is to manage a large number of orders at once with their batch processing tools - it saves me so much time. Whenever I need help, their support team is quick to respond and actually solves the issue without hassle. Having U.S.-based support available when I call is a huge plus for me. They really understand my business, and honestly, talking to a real person is so much more productive than dealing with a chatbot. Review collected by and hosted on G2.com.

So far havent found anything to dislike and actually wish I had found them sooner. Review collected by and hosted on G2.com.

I love how streamlined and user-friendly eZCom Software EDI is, solving the problem of manually filling out all the documents our customers require. I appreciate the simple-to-use interface and the variety of functions it offers. The initial setup was very easy, and the customer service team is the best I've worked with. Review collected by and hosted on G2.com.

The UI looks very old, could use a fresh look. Review collected by and hosted on G2.com.

I like that eZCom Software EDI is intuitive. After learning how to use it, everything functions as it should, and I can figure out a lot of things on my own. Whenever there is an error with one of my documents, eZCom software makes it easy for me to see where the problem is, and it's usually a quick fix because the system explains it clearly. If there's anything I need extra support with, the excellent eZCom customer service team is there. It also allows for smooth order management and transmission of documents without needing to use email. The system saves us time by making it easy to manage multiple orders at once. Additionally, the initial setup of eZCom Software EDI was very easy. Review collected by and hosted on G2.com.

Sometimes I have to print out labels or paperwork for 30+ shipments at a time and they all need to be separate PDF documents. I would love an option to print paperwork for multiple orders that doesn't put everything into one attachment/file. At the moment I have to select and print each individual order which can take a lot of time. Review collected by and hosted on G2.com.

I like that even the manual aspects of eZCom Software EDI are very easy to use. All of it's great, but I find the invoicing part perfect because it takes pressure off my finance team, allowing an invoice to be created and sent to the vendor once an order is shipped. The integration is seamless, connecting directly to our system and handling purchase orders and electronic information with minimal input from the team. During setup, the EDI team was incredible, guiding us through the process and ensuring we were set up for success. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I appreciate eZCom Software EDI for its quick and seamless document transmission, which really helps with managing our national wholesale accounts. I find it easy to set up and use, and I like that it has lots of trading partners. It's a one-stop solution for EDI management that's very quick and easy, with a low learning curve and is quite intuitive. Overall, it feels easier to use than the previous software we were using. Review collected by and hosted on G2.com.

It's on the more expensive side. Review collected by and hosted on G2.com.

I find eZCom Software EDI simple to navigate and the support team is great. Setting up a new QBO instance and switching the sync over was smooth, thanks to the excellent help from the eZCom team. Invoicing is a big priority for us, so having a quick and seamless process is very important. I also appreciate how easy the initial setup was; the support walked us through the entire process on the call and helped to set the entire thing up. Review collected by and hosted on G2.com.

Being able to map accounts in QBO for the integration without having to get on a call with support would be helpful Review collected by and hosted on G2.com.

I have been a daily user of eZCom EDI since December 2023. This was driven by one of my main customers moving to EDI for many of the depots that we supported. I can say, with no shadow of a doubt, that my entire time with eZCom has been professional, productive, and for once in my career, easy. Everyone that I have worked with at eZCom from implementation to post-live support has been knowledgeable and obviously invested in our common interest to be successful. I especially want to do a shout-out to the post-live support team! Every single time that I have contacted them because I needed either a simple clarification or some solid direction, I have always been put in contact with support members that seemed to actually enjoy their jobs. This has been a real game changer for me, as it has not only made my time spent with support more enjoyable, it has the added bonus of making the time more effective. Review collected by and hosted on G2.com.

I have yet to experience anything that I dislike while using eZCom EDI. Review collected by and hosted on G2.com.

I really appreciate eZCom Software EDI's user-friendly interface, which makes navigating through the system very intuitive and eliminates the complexities typically associated with EDI. I also love their great customer support team, who are fast, knowledgeable, and very helpful particularly when I was new to EDI. They were incredibly supportive during the onboarding process, patiently guiding me through all the steps. The initial setup was a breeze, and this simplicity has been consistent throughout my experience with them. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.