Verified User in Wholesale
AW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Exceptional Customer Service That Truly Stands Out"
5/5
What do you like best about eZCom Software EDI?

The customer service team is very helpful and the integration was easy. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

The customer portal could be better designed Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for taking the time to share your feedback, we truly appreciate it. We’re glad to hear that our Customer Support team and your integration experience have been positive, and that Lingo is helping automate and streamline your EDI workflow within your OMS.

Thank you again for being an eZCom customer. We value the partnership and look forward to continuing to support your EDI needs

Verified User in Entertainment
AE
Verified User in Entertainment
Small-Business (50 or fewer emp.)
"Exceptional Customer Service and Effortless Usability"
5/5
What do you like best about eZCom Software EDI?

Great customer service and easy to use...even for tech know nothings like me. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I like everything about this company. If you need EDI, look no further. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you so much for your wonderful review, we truly appreciate your kind words.

We’re thrilled to hear that our customer service team has made your experience smooth and enjoyable, and that Lingo feels easy to use even if you don’t consider yourself “tech-savvy.” That’s exactly what we strive for: powerful EDI tools delivered in a way that makes your day-to-day work easier, not more complicated.

Your comment that you “like everything about this company” and that anyone needing EDI should “look no further” means more to us than you know. Our team works hard to earn that trust.

We’re also glad that Lingo is helping you communicate digitally with all your EDI-enabled customers, reliable connectivity is at the core of what we do.

Thank you again for taking the time to share your experience and for being part of the eZCom community. We’re always here whenever you need us.

Jasmin C.
JC
Jasmin C.
Warehouse Specialist
Small-Business (50 or fewer emp.)
"Great Software that helps my business!!!"
5/5
What do you like best about eZCom Software EDI?

I use EDI almost everyday, I like the ease of fulfilling an order from a retailer as well as the automated invoicing that I am able to do. Customer support is always quick and friendly whenever it comes to an issue on a PO or just have a question about services available. Integrating and implementing EDI within our company has been an easy and smooth process from help from custmer service on setting up to my employees being able to use the software without any issues. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

The only thing that I believe needs work is the amount of automated messages my message center recieves. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

We're happy to hear that our lingo platform is helping you with fulfilling orders and automating invoicing. We appreciate your feedback about the automated messages and request that you reach out to our Customer Support team to review the auto messages to ensure that they are optimized for your account. Thanks again for trusting eZCom with your EDI requirements and our partnership.

Mike L.
ML
Mike L.
Process Improvement Specialist
Mid-Market (51-1000 emp.)
"3PL Review of eZCom"
4.5/5
What do you like best about eZCom Software EDI?

The support team at eZCom is always available for a quick question via phone or email, and they are willing to schedule working sessions for more complex issues. They are a caring group who truly appreciates the business of their customer(s). Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Learning the nuances of EDI provider systems can be a bit challenging. Certain retailers require exclusive use of other EDI providers. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

We’re so glad to hear you’ve appreciated the availability of our Support Team and their willingness to schedule working sessions. We know EDI systems can be complex, and we’re always working to make our platform more intuitive and user-friendly. Your feedback means a lot.

Our team genuinely enjoys connecting with customers and is always happy to help. We don’t use chatbots because we believe nothing beats a real conversation with a real person. We’re here Monday through Friday, 8:30 a.m. to 8:00 p.m. ET—whether you need support or just want to say hello.

Mike, thanks again for taking the time to share your thoughts.

Verified User in Transportation/Trucking/Railroad
UT
Verified User in Transportation/Trucking/Railroad
Small-Business (50 or fewer emp.)
"Best customer service in the biz"
5/5
What do you like best about eZCom Software EDI?

I'm new to EZCOM / LINGO and needed some clarification on what I was doing and what I was looking at. Customer service was patient and took the time to explain everything I was asking of them, even after I sent several emails. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I haven't found anything that I don't like about EZCOM. It's very user friendly and once I became familiar with it, it's a breeze to use. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your kind words! We are glad to hear that you find our software user-friendly and efficient for your needs.

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Mid-Market (51-1000 emp.)
"Exceptional Customer Support"
5/5
What do you like best about eZCom Software EDI?

I had a fantastic experience with the customer support team. They were impressively quick to respond and consistently helpful throughout the process. What truly stood out was their proactive approach — they anticipated potential issues and helped with solving them.

Their communication was clear and structured, offering step-by-step guidance that made everything easy to follow.

Excellent support, highly recommend! Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

There’s nothing significant I’d consider a drawback. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your wonderful review and for recognizing our Customer Support Team. We’re delighted to hear that their proactive approach and step-by-step communication made your experience so positive.

At eZCom Software, we take great pride in anticipating customer needs and ensuring every interaction is clear, efficient, and helpful. Your kind words mean a lot to our entire team.

We truly appreciate your recommendation and your trust in us to support your business.

Verified User in Wholesale
UW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"eZCom is an amazing team"
5/5
What do you like best about eZCom Software EDI?

The software is incredibly user-friendly, making it easy to navigate and manage tasks efficiently. The support team is always available and eager to guide me through any questions I have. I especially appreciate how simple it is to get in touch with customer service, and I love the range of features—from UPC uploads to seamless invoicing. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I honestly just love using this platform—it’s intuitive, efficient, and makes managing wholesale so much easier. My only complaint is that I can’t use it for everything! I wish it could replace the other wholesale processors I’m required to use, because this one stands out in terms of ease and reliability. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for 5 Star review! We are thrilled to hear that you find eZCom Software EDI user-friendly and efficient. We appreciate your feedback about wanting to use our platform for all your wholesale processing needs. We are constantly working on enhancing our features and expanding our capabilities to better serve our customers. If you have any specific requirements or suggestions on how we can improve, please feel free to reach out to our support team. Our US based Customer Support Team is available from 8:30am - 8pm, Monday - Friday. We value speaking with our customers so please don't hesitate to call. Thank you once again for your review and trusting eZCom with your EDI needs!

MW
Marnee W.
Operations Manager
Small-Business (50 or fewer emp.)
"User Friendly and Excellent Support"
5/5
What do you like best about eZCom Software EDI?

Switching to eZCom was a smooth transition and it was great to have live support to answer my questions. I am very pleased with eZCom, they can help make adjustments to fit your specific needs and to reduce time when processing orders. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I would like to manipulate the csv template to show columns in a specific order but have been told that cannot be done. I have to manually change each report I download. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Dear Marnee,

Thank you sincerely for your glowing 5-star review. We're delighted to hear that your transition from your previous EDI provider was smooth sailing. Knowing that Lingo has not only met but exceeded your expectations by streamlining your workflow and reducing order processing time brings us immense joy.

Rest assured, we'll promptly attend to customizing your CSV template as per your requirements and get back to you shortly. Remember, our dedicated US-based Customer Support team is at your service Monday through Friday, from 8:30 am to 8 pm, reachable via phone or email. We encourage you to reach out to us with any queries or concerns you may have; we're here to help.

Marnee, your fantastic review means the world to us. We deeply value your business, our partnership, and the trust you've vested in eZcom for your EDI needs. Leave the tough stuff to us; it's what we do best

Terry R.
TR
Terry R.
CFO
Small-Business (50 or fewer emp.)
"Easy Setup, Great Customer Support, User Friendly Software"
5/5
What do you like best about eZCom Software EDI?

eZCom was super easy to implement. The implementation team handled everything and walked me through what I needed to do. Whenever I've ran into an issue or needed help, the customer support team is easy to reach and has always been able to help answer my questions on the call. The software is very user friendly and connects with QBO. Best part is it's hundreds of dollars cheaper than some other EDI platforms. Highly recommend eZCom to anyone needing to connect for EDI! Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

We have not ran into any issues or things we dislike yet. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for sharing your positive experience with eZCom Software EDI! We're thrilled to hear that our implementation team and customer support have been helpful and that you find the software user-friendly. We appreciate your recommendation and are delighted to be able to assist you with your EDI needs. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help make your experience with eZCom even better. Thank you for choosing us as your EDI solution provider! And don't forget our US based customer support team is available to take your call M-F from 8:30am - 8pm ET. We look forward to hearing from you whenever you need us.

Verified User in Food Production
UF
Verified User in Food Production
Small-Business (50 or fewer emp.)
"Simple to use EDI and excellent customer support"
5/5
What do you like best about eZCom Software EDI?

They handled the setup to connect a big retailer we ship to via EDI and held an instructional session so our team could learn how to use the system, which was very helpful and easy to use. Any questions for support was answered in a timely manner with screenshots and supporting documentation. They are also available by phone for support during normal business hours. They have made everything easy and simple, with options to integrate with QuickBooks as we grow in the future. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

The interface is simple but also slightly outdated looking. Nothing is bad about it, it just looks a bit dated. I would rather have something look dated and work well than it look sleek and new but function poorly! Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for sharing your positive experience with eZCom Software EDI! We're thrilled to hear that you found our setup process easy and our customer support excellent. Your feedback about the interface is valuable and are currently working on the implementation of a new User Interface in the near future.

If you have any further questions or suggestions, please feel free to reach out to our US based Customer Support team. We are here to assist you every step of the way and always look forward to hearing from you. Thank you for choosing eZCom Software EDI!