Tiffany H.
TH
Tiffany H.
Customer Service
Mid-Market (51-1000 emp.)
"Bulk Messaging Made Easy with Smart AI Assistance"
5/5
What do you like best about EZ Texting?

I can do bulk messages and that AI can help compose the message more professionally Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

Nothing to complain about—I love it. It's become an essential part of the system, and I really appreciate its new functions. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Hi Tiffany,

Thank you so much for your review! We're thrilled to hear that EZ Texting has made it easy for you to send bulk messages and that AI Compose is helping you create polished, professional communications. We also appreciate your kind words about our newer features. We're committed to continually improving the platform, and it’s rewarding to hear that those enhancements are making a difference for you. Thank you again for choosing EZ Texting. We're grateful for your feedback and are always here to support your success.

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Message Drafts Lost When New Texts Arrive"
2.5/5
What do you like best about EZ Texting?

Scheduling text messages; knowing if numbers bounce Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

Deleting a text midway through typing because another comes in Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Thank you for your feedback! We’re glad to hear that scheduling messages and tracking bounced numbers have been helpful for your communication needs. We appreciate you sharing your experience with message drafts. We’d love to better understand what you’re seeing so we can take a closer look. Our support team is happy to connect and walk through it with you to make sure everything is working as expected and share any helpful tips along the way. Feel free to reach out anytime. We’re here to help!

Brian Y.
BY
Brian Y.
Labor Relations Coordinator
Small-Business (50 or fewer emp.)
"User-Friendly Texting with Fast Delivery, Worth the Higher Price"
4/5
What do you like best about EZ Texting?

EX texting provides a easy to use, user friendly solution to MMS and SMS texting. It provides a quick delivery with a high rate of delivery. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

The price point is a little high for the industry, but that is made up for with a better user experience. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Hi Brian, Thank you for your thoughtful review! We’re so glad to hear that you find EZ Texting easy to use and reliable. We appreciate your feedback about pricing as well. While we aim to provide a best-in-class user experience and high deliverability, we’re always reviewing our plans to ensure they offer strong value for all users. Thank you for choosing EZ Texting.

Wendy R.
WR
Wendy R.
Chief Tech Officer3
Small-Business (50 or fewer emp.)
"Easy to use platform"
5/5
What do you like best about EZ Texting?

I like how nice the people that work there are. They have real people who actually reply to my emails or my chats. I contacted them about one of my phone numbers on a different account and they were able to accommodate my request over the course of a couple of days which was very reasonable. I have recommended them to other business clients that I work with and they have adopted their service. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

I have nothing negative to say about EZ Texting. They are doing great. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Hi Wendy, Thank you for taking the time to share your experience! We’re so glad to hear that our support team was able to assist you quickly and thoroughly. We’re also happy EZ Texting is helping you streamline customer confirmations.

Thank you for sharing your feedback. We are honored to have your recommendation.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Easy, Flexible Text Scheduling and Credit Management"
5/5
What do you like best about EZ Texting?

The ease and flexibility to schedule texts/add credits to account Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

The extra character limit with emojis :( Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Thank you for your review! We’re glad to hear you’re enjoying the flexibility of scheduling texts and managing credits. It’s great to know EZ Texting is helping you reach participants and graduates quickly and effectively.

We also appreciate your feedback about emojis and character limits. Emojis use special characters that fall outside the standard SMS character set. When those characters are included, carriers treat the message differently, which reduces the number of characters allowed per message segment. This behavior is controlled by carrier standards across the industry. We know it can be frustrating. Our team is always happy to help with tips to optimize message length.

Thanks again for your feedback!

Verified User in Construction
AC
Verified User in Construction
Enterprise (> 1000 emp.)
"Easy to Use and Reliable Tool"
4/5
What do you like best about EZ Texting?

It's an easy to use tool that's reliable Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

The credits structure is a little confusing but not a deal breaker Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Thank you for your review! We’re glad to hear that you’re finding EZ Texting easy to use and reliable. That’s exactly what we strive for.

We also appreciate your feedback on the credit structure. We understand it can take a bit to get familiar with, and our team is always happy to help clarify how it works so you can feel confident using the platform.

Thanks again for sharing your experience!

NS
Nadia S.
HR Manager
Mid-Market (51-1000 emp.)
"HR's best tool for communicating urgency"
5/5
What do you like best about EZ Texting?

The setup was very smooth. Our designated onboarding person, Vicky, was very knowledgeable, open to questions, and extremely helpful. After using it for eight months, employees are very happy—they stay informed, and it’s easy for us to communicate any schedule changes, inclement weather updates, or whether we are open or closed. Even team-building events are easier to advertise to all 80 employees at once.

EZ Texting was exactly what we were looking for. It’s also great to have built-in AI that helps craft messages in different styles, keeping them as short or as long as needed. The owner is happy with the price we’re paying for this convenience! :) Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

Constant double authentication for administrator. Can not send messages from app. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Hi Nadia,

Thank you so much for the thoughtful review! We’re thrilled to hear that EZ Texting has become such a valuable tool for your HR team. It's especially great to know your employees are staying informed and engaged.

We also appreciate your feedback about the double authentication and app limitations. We're always working to improve the platform, and insights like yours help guide future updates. You can send group messages by logging into your account through your mobile web browser. It’s a great alternative when you're on the go.

Thanks again for being part of the EZ Texting community. We’re honored to support your team!

Olivia M.
OM
Olivia M.
Optometrist
Small-Business (50 or fewer emp.)
"Love it!"
5/5
What do you like best about EZ Texting?

Our office really loves EZ Texting! We love that the message comes directly from the office number without having to have a special, different number to text to. Additionally, it is extremely easy to use. Very user friendly for all skill levels. It's also useful that images can be sent as well. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

I don't know if anything we dislike about EZ Texting at this time. Everything has worked great! Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Hi Olivia, Thank you for sharing your review! We’re so happy to hear that EZ Texting has been easy to use for your entire team and that you love being able to send messages directly from your office number. We’re thrilled everything has been working smoothly, and we appreciate you being part of the EZ Texting community!

Jared L.
JL
Jared L.
Human Resource Manager
Mid-Market (51-1000 emp.)
"EZ Texting Makes Campaign Management Simple and Efficient"
5/5
What do you like best about EZ Texting?

What I like best about EZ Texting is how easy it is to use. The platform makes creating, sending, and managing text campaigns simple and efficient. I also appreciate the features like contact management, scheduling, and reporting, which help me reach my audience effectively without any hassle Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

The cost can escalate quickly, especially for high-volume users. Some users may find the credit system expensive and confusing, complicating budgeting and ROI tracking. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Hi Jared, Thank you for your thoughtful review! We’re so glad to hear that you find EZ Texting easy to use and that features like contact management, scheduling, and reporting make reaching your audience simple and effective.

We appreciate your feedback about pricing and the credit system. We know that costs can add up for high-volume messaging, and our team continually works to keep pricing fair and transparent. We also release updates regularly based on customer input to make budgeting and credit tracking clearer.

We’re thrilled that automation and AI tools are streamlining your communication process, and we appreciate you taking the time to share your experience with us!

Olivia Y.
OY
Olivia Y.
Supervisor
Small-Business (50 or fewer emp.)
"Convenient and saves time; gets the message out quickly."
4/5
What do you like best about EZ Texting?

It makes it very convenient to send out text messages to a large group of clients at once. It's definitely convenient, efficient, and saves lots of time for us. The messages deliver quickly, and we like being able to communicate back and forth with out clients when we need to. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

I would say the only downside is still being charged a message credit for phone numbers that are not in service (because we don't know they're out of service and were only given numbers recently; it's also not uncommon for the type of clients we deal with to disconnect their numbers often). Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Hi Olivia, Thank you for your thoughtful review! We're so glad to hear that EZ Texting makes it convenient for you to communicate with your clients. It's great to know that fast message delivery and two-way texting are helping streamline your outreach.

We appreciate your feedback on message credits for invalid numbers. If you need assistance with removing invalid phone numbers from your lists, our support team would be delighted to help.