Amber H.
AH
Amber H.
Founder
Small-Business (50 or fewer emp.)
"Easy to Use Video Messaging"
4/5
What do you like best about EZ Texting?

Its easy to use and you can send video messages Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

Its got good reposting and easy to use, It's an extra step for me outside of my CRM Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting
Edit edit

Hi Amber, thank you for the great feedback! We're glad EZ Texting's MMS video messaging and reporting have been easy to use. If you haven't already, it may be worth exploring our Zapier integration to connect your CRM directly to EZ Texting. Feel free to reach out to our team and we can help determine if it's the right fit.

SC
SUSAN C.
"Quick Feedback with Easy Setup"
5/5
What do you like best about EZ Texting?

I appreciate the effectiveness of EZ Texting in contacting students. It addresses the problem of getting feedback by ensuring that responses are quick since students always check their phones. This immediacy and efficiency are vital for my communication needs, and it makes the process of gathering feedback seamless. Furthermore, I find the initial setup of EZ Texting to be very easy, which reduces any potential barriers to getting started with the service. This ease of use enhances my overall experience, allowing me to focus on the communication aspect without worrying about technical difficulties. Additionally, my willingness to recommend EZ Texting to others at a score of 10 out of 10 underscores my satisfaction with its functionality and the value it adds to my work. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

NOTHING Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting
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Hi Susan, Thank you so much for your thoughtful review! We're thrilled to hear how effective EZ Texting has been in helping you reach students quickly and gather timely feedback. Hearing that you’d recommend EZ Texting with a 10 out of 10 truly means the world. Thank you for your trust and support!

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"EZ Texting Makes SMS Opt-In Simple and User-Friendly"
4.5/5
What do you like best about EZ Texting?

I appreciate how we can manually add phone numbers to EZ Texting without needing the subscriber to go through an opt-in authentication process. We also use another program for email communications; that program has the ability to send SMS messages, but requires subscribers to reply back to a text message to complete their subscribe. Many individuals think they have already subscribed by completing the form, and therefore never reply back to complete their subscription. This is very frustrating for everyone involved; EZ Texting's opt-in process is much more user friendly from both the admin and subscriber perspectives. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

The fact that monthly credits do not accumulate. When we have to send a text message that is outside of our normal message cadence, we are often forced to purchase credits...and then our automatic monthly charge will process a few days later, giving us the credits we would have needed to send the message. This is an extra cost for us, and frustrating that EZ Texting takes advantage of that. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting
Edit edit

Thank you for such a thoughtful review. We’re glad to hear EZ Texting has made SMS opt-in simpler and more user-friendly for both your team and your contacts. Making it easier to connect with subscribers and deliver time-sensitive messages is exactly what we aim to support. Thank you again for trusting EZ Texting to help you reach your audience quickly and effectively. If you’d ever like help reviewing plan options or discussing ways to better align credits with your sending patterns, our team is always happy to assist.

Ashley M.
AM
Ashley M.
Mid-Market (51-1000 emp.)
"Efficient Messaging Solution with Templates"
4.5/5
What do you like best about EZ Texting?

I like that you can make a template with EZ Texting. We also appreciate the price, it works, and we have no issues. The initial setup with EZ Texting was very easy. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

Nothing, it works great Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting
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Hi Ashley, Thank you for your review! We are thrilled to hear that the template feature and easy setup have made a real difference in how your team communicates. We look forward to continuing to support you.

Tiffianey B.
TB
Tiffianey B.
Director of Operations
Small-Business (50 or fewer emp.)
"Makes Mass Customer Notices and Response Management Easy"
5/5
What do you like best about EZ Texting?

The program makes it very easy to send out mass notices to our customers and manage responses. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

The only thing i wish it would do is group responses to the actual text campaign sent. When responses come in through the inbox it is sometimes difficult to see what text they are responding to. it would also be nice to have a section that shows all texts that were sent on our end with the date sent and the ability to see the text Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting
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Hi Tiffianey, Thank you for your review! We’re glad to hear EZ Texting makes it easy to send mass notices and manage responses, especially for keeping agents informed without relying on email.

We appreciate your thoughtful feedback around organizing responses and viewing sent messages. Input like this is valuable and helps guide ongoing improvements as we continue evolving the platform to better meet our customers’ needs.

Thanks again for your review!

Lloyd A.
LA
Lloyd A.
Treasurer
Small-Business (50 or fewer emp.)
"One of the best bang for your buck text messaging apps in the market."
5/5
What do you like best about EZ Texting?

I like that I can reply individually to anyone who responds to my campaign. I also like how the application tells me how many of my texts made it to the recipient and how many bounced. It also tells me the # of times certain phone number has bounced. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

What I haven't figured out how to fix yet is to send a text to known good numbers that keep bouncing (5-7x) I was once one of the bounced #s that came up when I sent out a campaign text. Somehow, about 30% of the 124 contacts I sent a text to bounced. Sent a ticket and still havent heard back. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting
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Hi Lloyd, Thank you for sharing your feedback! We’re so glad to hear that you find EZ Texting helpful for tracking delivery and engaging directly with your subscribers. It’s great to know those insights are adding value to your campaigns. We’re sorry to hear about the issue with messages bouncing and that you haven’t yet received a follow-up on your ticket. That’s certainly not the experience we want for our customers. We will reach out to review your account and help resolve the issue as quickly as possible. Thank you again for your review!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Easy way to communicate with clients!"
4.5/5
What do you like best about EZ Texting?

We're able to mass communicate with participants in a way that is convenient and protects the privacy of our staff. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

So far there doesn't seem to be an aspect of EZ Text that I don't like. Our office uses it weekly to remind participants about upcoming programs and it seems to be more effective than normal emails. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting
Edit edit

Thank you for sharing your experience! We’re glad to hear EZ Texting has made it easy to communicate with participants and that features like mass uploads are helping your team work efficiently. We really appreciate your recommendation to others and your thoughtful feedback. Thanks for choosing EZ Texting!

Kevin N.
KN
Kevin N.
Web Designer and Information Architect
Enterprise (> 1000 emp.)
"Easy Desktop Messaging, But Mobile Mass Texting Falls Short"
2.5/5
What do you like best about EZ Texting?

The interface was fine. Easy to select a list and create a message. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

Mobile usability was limited. When we used it, it had to be done from a desktop browser. There was an app that could be used to monitor messages and reply to individual ones, but couldn't send a mass text. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting
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Hi Kevin, Thank you for your review! We’re glad to hear that creating and sending messages from the desktop experience has been smooth and effective for your team.

We appreciate your feedback on mobile functionality as well. While the mobile app is great for managing conversations and replying to messages, you can send mass texts from your mobile device by logging into your account through your phone’s web browser, which provides access to more features.

Thanks again for sharing your experience. Your input helps us continue improving the platform!

MA
Marcin A.
IT Manager
Mid-Market (51-1000 emp.)
"Very Easy User friendly system and top notch Customer Service"
5/5
What do you like best about EZ Texting?

Easy of use, flexible options, easy onboarding. Supeb Customer Service Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

not much I can think of. Automated text confirmation after each message Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting
Edit edit

Hi Marcin,

Thanks so much for the great feedback! We’re glad to hear onboarding was smooth and that you’re enjoying how easy the platform is to use. Providing top-notch support is a big priority for us. We appreciate your note about automated text confirmations and will keep it in mind as we look at ways to give more control over notifications. Thank you again for your review!

Debbie T.
DT
Debbie T.
"Streamlined Group Notifications with Ease"
4.5/5
What do you like best about EZ Texting?

I find EZ Texting incredibly useful for sending out group notifications to our 200 agents efficiently. I appreciate the ease of inputting new contacts, which simplifies the management of our communication lists. I really like being able to set up groups and categories, as it allows me to organize contacts systematically and send targeted messages to specific groups easily. The ability to place each individual in more than one group means I can tailor our communications even more precisely. This aspect is incredibly advantageous as our office spans five locations, and tagging agents individually who work in specific offices makes it straightforward to send notices to only those who need them. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

N/A Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting
Edit edit

Hi Debbie,

Thank you so much for sharing your experience with EZ Texting! We're thrilled to hear how valuable the platform has been in helping you efficiently reach your agents. Our goal is to help teams communicate quickly and accurately, and we’re glad these tools are supporting your workflow. Thank you again for choosing EZ Texting. We’re here anytime you need support and look forward to continuing to help your team stay connected.