Mary G.
MG
Mary G.
Small-Business (50 or fewer emp.)
"Effortless Communication with EZ Texting"
5/5
What do you like best about EZ Texting?

I have been using EZ Texting for my small business for at least two or three years and found it through a friend's referral. I love its intuitive and easy setup, which made getting started a breeze. Its real-time communication capabilities are invaluable, allowing me to reach out to teachers and parents effectively and quickly. I appreciate how it enables me to disseminate important information swiftly, especially in situations where a teacher is running late or needs to communicate urgent updates to parents. The convenience and usability of EZ Texting are standout features for me, and they are significant reasons I would choose to purchase the service again. I am highly satisfied with how EZ Texting contributes to streamlining communications for my business, evident by my high likelihood of recommending it, scoring a perfect ten. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

I am pleased with all of the aspects of the program. There is nothing I can add here. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Hi Mary,

Thank you for your review. It's great to hear that the simplicity and setup helped streamline your communication with parents and teachers, especially when urgent updates are needed. If there's anything we can do to make your experience even better, we'd love to hear your feedback. Thank you for choosing EZ Texting!

Pastor Kristin W.
PW
Pastor Kristin W.
Pastor
Small-Business (50 or fewer emp.)
"Great MMS Features for Churches, But App Needs Improvement and Pricing Is High"
4/5
What do you like best about EZ Texting?

It is easy to:

- add new contacts and get them sorted into contact lists

- schedule messages to be sent at a later time

- respond to messages that are sent as replies to texts sent out

It allows MMS. We aren't using EZ texting for typical marketing, we are a church using it to send notes out to our members. Those notes tend to be longer, so having MMS as an option is a must (and many texting services don't allow this).

We like that including pics and links is possible. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

It is more expensive than we would like, though we are regularly exploring our alternative options and aren't finding any (because we need MMS).

The app isn't very function or user friendly. I would love to do more from my phone, but default to my computer since the app is limited and cumbersome. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Hi Pastor Kristin,

Thank you for your feedback! We’re delighted to hear that EZ Texting has made it easy to manage contacts, schedule messages, and send meaningful updates to your church members.

We appreciate your feedback on the mobile app. To access more functionality on the go, we recommend logging into your account through a mobile web browser for broader access.

Thank you again for sharing your experience and for using EZ Texting to keep your community informed!

CD
Charla D.
Program Director
Mid-Market (51-1000 emp.)
"EZ Texting has been a game changer!"
5/5
What do you like best about EZ Texting?

EZ Texting has made it simple and affordable to reach out to our staff members and participants as well as their families when we need to get information out to the masses in a quick and efficient manner. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

I have no complaints and can't think of any downsides to using EZ Texting. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Hi Charla,

Thank you for your amazing feedback! We're thrilled to hear that EZ Texting has been a game changer for you. Our goal is to provide a seamless experience, and we're so glad EZ Texting is delivering the results you need.

Dan S.
DS
Dan S.
Co-Chair
Small-Business (50 or fewer emp.)
"Simple, effective, and useful for more than just marketing"
4/5
What do you like best about EZ Texting?

EZ Texting is pretty straightforward and that's probably the best part about it. They've improved the platform to make it even more user-friendly including showing a preview of the message, simplifying their credit system, and improving scheduling. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

I don't necessarily use EZ Texting often and the email communications from their platform can be a bit annoying. While scheduling and composing has improved, their previous platform showed the date and time of their server which helped me more confidently schedule our text messages. Now it's timezone-based, but being in a specific timezone that doesn't observe Daylight Saving, it can be a bit confusing and I've made mistakes with campaigns before. Review collected by and hosted on G2.com.

Response from Sarah Hale of EZ Texting

Hi Dan! We really value customers like you. We are always trying to improve, so your feedback is appreciated. You should be able to change your time zone in you account settings temporarily to reflect the timezone you want. If you need any assistance, please call (800)753-5732 or email support@eztexting.com and we will help more than happy to help!

David P.
DP
David P.
Mid-Market (51-1000 emp.)
"Efficient Notifications, Easy Interface"
4/5
What do you like best about EZ Texting?

I like EZ Texting's easy software interface because it makes it easy to add, group, change, and edit contacts. I also use it for emergency building matters because notifications are quicker than email. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

I dislike that the 160 character limit is misleading because it includes the phone number provided for the account. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Hi David,

Thank you for the thoughtful review! We're glad to hear that managing contacts and sending time-sensitive building notifications has been a seamless experience. Regarding the character limit, the sender's phone number is not included in the 160-character count by default. If you're up for it, please reach out to our support team at eztexting.com/help so we can take a closer look at your messaging setup and help you get the most out of every text. Thanks again!

Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
Mid-Market (51-1000 emp.)
"EZTexting has grown our business tremendously! It's easy to use and effective!"
5/5
What do you like best about EZ Texting?

Its simple and easy to use! I will definitely continue using EZ Text to grow my busniess! Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

I think EZ is great! I will definitely continue using EZ Text to grow my business! Review collected by and hosted on G2.com.

Jesus A.
JA
Jesus A.
Small-Business (50 or fewer emp.)
"Effortless Mass Texting, Unmatched Convenience"
4.5/5
What do you like best about EZ Texting?

I like using EZ Texting for mass texting students and families in our program because it offers fast, accessible communication. The ease of use and convenience make it particularly valuable, especially when I need to get updates out about program cancellations or schedule changes quickly, reducing the stress in those situations. The initial setup of EZ Texting was fairly straightforward and easy as well, which was helpful. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

I'm not sure if it's us, but uploading contacts and maintaining contacts is something we don't use as much, but it could probably help. Also, we use Salesforce but we're not sure if it integrates. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Hi Jesus, Thank you for sharing your experience! We’re glad to hear EZ Texting has been a reliable way for you to quickly communicate important updates to students and families. Regarding Salesforce, EZ Texting can integrate with Salesforce via Zapier, which allows you to connect your data and automate workflows between the two platforms. If you’re interested in exploring that setup, please reach out to Support and we’ll be happy to provide more details.

Thanks again for your review!

Verified User in Higher Education
UH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Good service"
5/5
What do you like best about EZ Texting?

Easy to use; Graphics are great; Keeps numbers stored in address book for future use Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

Would like to see lower prices but easy to use Review collected by and hosted on G2.com.

Response from Social EZ Texting of EZ Texting

Hey there,

Thank you so much for your review! We're so happy to hear that you're enjoying EZ Texting and that you're loving the pictures and graphics! We're especially proud of that shutterstock integration :).

Sincerely,

Taylor

Verified User in Marketing and Advertising
CM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Use to be Amazing, however NOT anymore…"
0.5/5
What do you like best about EZ Texting?

Nothing new, they haven’t changed their stance on previous supporters of their services… Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

Honour their long standing customer base… Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Thank you for your review. We are sorry to hear that your experience has not met your expectations, and we appreciate your feedback.

Due to the impact of recent industry changes and carrier regulations, we’ve had to discontinue select plans. While this decision is made with the best interests of all our customers in mind, we fully empathize with the inconvenience it may cause.

To ease this transition, we provided a 30-day free trial for customers to evaluate our plans and choose one that aligns with their needs and budget. These plans are carefully designed to optimize deliverability based on your sending volume.

We're here to assist you in finding a plan that best fits your needs. Feel free to connect with us at Answers@EZTexting so that we can address any questions or concerns you may have.

Thank you again for your feedback. We truly appreciate you taking the time to share your thoughts with us.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Organized Group Texting with Easy Spreadsheet Uploads and Smart Tagging"
4/5
What do you like best about EZ Texting?

I like that I can create groups for texting and communicating with different program participants. I also like how easy it is to upload spreadsheets with contact information to the website. I appreciate being able to create different tags and subgroups within the system as well. Overall, it’s an organized way to communicate and keep everything structured. Review collected by and hosted on G2.com.

What do you dislike about EZ Texting?

I don’t like that when I add an image or other attachment to a text message, it uses more credits than sending a standard text. Review collected by and hosted on G2.com.

Response from Kelly Key of EZ Texting

Thank you for sharing your experience! We’re glad to hear that creating groups, using tags, and uploading spreadsheets have made it easy to stay organized and communicate effectively. We also appreciate your feedback about images and attachments using more credits. Multimedia messages (MMS) are processed differently by carriers than standard SMS, which is why they require additional credits. We understand that can be an adjustment, and we’re always happy to help review messaging strategies if you’re looking to optimize usage.

Thank you again for your thoughtful feedback. We’re here anytime you need support.