North Raleigh G.
NG
North Raleigh G.
General Manager
Small-Business (50 or fewer emp.)
"Exceptional Support and Lightning-Fast Assistance"
5/5
What do you like best about Edge?

I really appreciated the quickness in reply for assistance when I needed help logging in. I had an issue with an invalid code link and they got it fixed right away. Review collected by and hosted on G2.com.

What do you dislike about Edge?

Nothing so far! We are just getting started with the platform. Review collected by and hosted on G2.com.

Anna J.
AJ
Anna J.
"Edge: User-Friendly Platform Boosts Workplace Rewards"
5/5
What do you like best about Edge?

I like that Edge is easy to navigate, which helps me find all the information I need for the Google Review-based commission program at my workplace. It provides the proper platform and information to earn rewards, and I'd rate my likelihood to recommend it to others at a solid 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Edge?

Nothing Review collected by and hosted on G2.com.

Ajeet F.
AF
Ajeet F.
Budtender
Small-Business (50 or fewer emp.)
"Outstanding Support Experience"
5/5
What do you like best about Edge?

So many things are awesome about edge. However my review is for Timber who was so patient and understanding. They were able to help me resolve my issue in the fastest time. Most places you wait days for response and have to fight for someone to listen to you.

I will make sure to tell all budtenders about you guys. Thank you for having this app to recognize good service. Review collected by and hosted on G2.com.

What do you dislike about Edge?

But filters to look up reviews. Specifically my own reviews? Review collected by and hosted on G2.com.

Corey H.
CH
Corey H.
Patient advisor
Enterprise (> 1000 emp.)
"Essential Tool for Staying Updated on Reviews"
5/5
What do you like best about Edge?

This tool is very helpful for keeping me updated on the number of reviews I have. Review collected by and hosted on G2.com.

What do you dislike about Edge?

The only problem I have is how long it takes to receive payouts. I really wish there were an option for instant payments. Review collected by and hosted on G2.com.

MaximumKOtY M.
MM
MaximumKOtY M.
Budtender
Mid-Market (51-1000 emp.)
"Hopefully we can get this settled"
3.5/5
What do you like best about Edge?

Seems like a good incentive programs for companies. Review collected by and hosted on G2.com.

What do you dislike about Edge?

I was the first to receive a compliment online and am the only one to not be recognized. It's very upsetting when you are working hard and others get acknowledged online after you but first thing by the company and on top never said anything to! Review collected by and hosted on G2.com.

JD
Jalen D.
General Manager
Mid-Market (51-1000 emp.)
"EDGE above the Rest"
5/5
What do you like best about Edge?

Edge works like a Dam and allows us to stop a potential bad situation from getting to our google review page. It allows us to fix the issue, allows customers to vent through text which oddly in turn makes addressing the issue easier because they had a chance to get it out without putting it on google once again. It's super easy to respond to reviews, respond through text to address issues, and being able to see staff stats as well which is great! I get an email that allows me to quickly address issues which has me logging in almost daily because it's keeping me and the team on it.

Customer support has worked with me to quickly get new stores added or subtracted from my view while helping out. Keeping my platform nice and clean. Review collected by and hosted on G2.com.

What do you dislike about Edge?

I haven't found much I haven't liked so far. Everything has been great! Review collected by and hosted on G2.com.

MR
Maria R.
assistant manager
Small-Business (50 or fewer emp.)
"Fast, Efficient, and Quality Service"
5/5
What do you like best about Edge?

Edge helps me manage my employees and set goals for them to provide amazing customer service. I appreciate the support from Edge anytime a problem arises. I always receive fast and understandable messages from the support team. I use Edge every day to ensure our guests are leaving happy with their service. The website is very easy to navigate and understand. Review collected by and hosted on G2.com.

What do you dislike about Edge?

I haven't found any issues while using Edge. The only time I had an issue was when the google reviews weren't appearing on the edge website but an associate helped me as soon as I contacted them. Review collected by and hosted on G2.com.

KG
Kylie G.
Spa coordinator
Small-Business (50 or fewer emp.)
"Perfect for Tracking Reviews and Boosting Team Motivation"
5/5
What do you like best about Edge?

Edge is perfect for tracking reviews and creating a competition between teammates to get the most reviews and this will also help your company grow Review collected by and hosted on G2.com.

What do you dislike about Edge?

There is nothing that I dislike about using edge Review collected by and hosted on G2.com.

TH
Ta-Tiana H.
Budtender
Small-Business (50 or fewer emp.)
"Great Experience"
5/5
What do you like best about Edge?

Reaching out to someone for assistance was straightforward, and I quickly received the service I required. Setting up my account and getting everything in order was smooth and hassle-free. Review collected by and hosted on G2.com.

What do you dislike about Edge?

So far, I haven't encountered any problems. At this point, there's nothing I dislike. Review collected by and hosted on G2.com.

SB
Shawnee B.
Owner
Small-Business (50 or fewer emp.)
"Edge gets results!"
5/5
What do you like best about Edge?

Edge has helped us reach more customers and gain valuable feedback on our service. The contests have helped motivate the staff and keep them on focused on what matters to the business. The biggest benefit has been the increased google ratings and team recognition. Review collected by and hosted on G2.com.

What do you dislike about Edge?

Not being able to pay associates directly from the app without using a gift card is the only hurdle we have encountered so far. Prize money has to be entered into payroll individually to be paid out which is simply an extra step. Review collected by and hosted on G2.com.