I think Edge is very engaging for my staff. They provide not only valuable insight into the reviews and ratings we receive from customers. they also deliver that information in a quick manner. Today, I reached out to Edge to request admin access for my staff so they could make changes and updates, as well as add or remove staff members. I logged into the portal and clicked the UI based help button at the bottom-right corner of the page. The AI understood what I was asking, and within about 15–20 minutes a real person reached back out to me and solved my problem. I give them a 10/10 certainly worth the Cost Review collected by and hosted on G2.com.

it does not happen often but sometimes after making a purchase my edge rating text takes a few hours to come through i would say with all things considered it only happens 1/10 times that i shop Review collected by and hosted on G2.com.

Edge has been a great tool for our company in addressing issues that may come up with a client's service. It has been fantastic in boosting our ratings on Google and giving our service providers opportunities to earn extra money. The management team has found Edge to be a great asset in assisting us in addressing issues with a service. Review collected by and hosted on G2.com.

We have really encountered no issues with Edge. The service works great. I would only recommend that there are times that we change out staff members/management. It would be great if we had a little more control in adding/removing staff members without always having to contact Edge when we need to do this. I did contact Timber with the Edge Chat service and she was great in assisting me in adding/removing members of the management team to Edge. Review collected by and hosted on G2.com.

Edge has been extremely helpful, giving our members an easy way to have their voices heard through Google Reviews sent directly to their phones. From our very first demo meeting with Nicholas Gilbert to Atchra Turner’s follow-up meetings and thoughtful answers to all of my questions, the experience has been nothing but positive. Our studio is truly grateful to be working with such a supportive, responsive team. The integration of Edge has been very easy, and I feel it has been implemented seamlessly at our studio. Review collected by and hosted on G2.com.

I don’t have any dislikes about Edge at the moment, since I’m still getting used to the system and reviews are still continuing to come in. So far, there hasn’t been anything that stands out as a negative. Review collected by and hosted on G2.com.

I love that Edge shows me all my reviews and lets me know how many I have, which helps me keep track of my personal progress. It solves the problem of having to go to multiple places to get all the information I need. Additionally, the initial setup was super easy. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

Edge is a great platform to use to see how successful the team has been with google reviews. Edge helps to track reviews that have mentioned a Team Member by name. You can also set up contests through this platform so the team can have a friendly competition between each other to win prizes. I use edge everyday at work to see if my team has any rewards ready to be handed out. It is such an easy platform to use. Review collected by and hosted on G2.com.

My only dislike with Edge is its ability to search through some of the data that it has captured. It would be nice if you can Isolate certain employees to see just their reviews versus the entire stores. Review collected by and hosted on G2.com.

The internal competitions and surveys! It makes rewarding employees very easy! Customer support is always quick to respond and resolve issues as well! Today specifically Jaslyn was GREAT, fast, and a pleasure to work with! Review collected by and hosted on G2.com.

Sometimes it does mix employees up if they have the same name. Also not being able to use certain words in replies back to guests can be hindering. Specifically budtender, discount, and % signs Review collected by and hosted on G2.com.

Alex Chomphosy has been very helpful, and the chat box is useful as well. I’ve been getting speedy updates on bug resolutions, which I appreciate. That said, the 2-step review process is a major bottleneck. Review collected by and hosted on G2.com.

The two-step review process is a major bottleneck, and the inaccurate—or sometimes missing—data pulls are confusing. The speedy resolutions have been helpful though. Review collected by and hosted on G2.com.

I like that it allows you to connect with the client BEFORE they go directly to google. Giving us the opportunity to fix it before its published for the world to see. Review collected by and hosted on G2.com.

Nothing. Very user friendly and accommodating for both the client and our team alike! Review collected by and hosted on G2.com.

The customer service is so fast. I submitted a ticket and within minutes I recieved an email from Timber who was able to help me resolve the issue immediately. He made it so easy and generally Edge is pretty simple to use. Review collected by and hosted on G2.com.

I'd like to be able to add managers and give them access to their center directly on the website. Review collected by and hosted on G2.com.

Ease of replying to Google reviews and team building within the stores through engagement. Review collected by and hosted on G2.com.

That my name is attached when replying, but that is an easy work around through replying through store accounts Review collected by and hosted on G2.com.