--- title: Edge Reviews meta_title: 'Edge Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 204 reviews by the users' company size, role or industry to find out how Edge works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 204 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Edge Reviews **Vendor:** Edge **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 204 ## About Edge Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win. ## Edge Pros & Cons **What users like:** - Users find **employee competitions and support** incredibly helpful for motivation and staying informed about sales performance. (110 reviews) - Users praise the **quick and efficient customer support** from Edge, highlighting impressive assistance from team members like Timber and Jaslyn. (95 reviews) - Users find Edge to be **very easy to use** , appreciating its simplicity and effective customer support. (47 reviews) - Users love the **ease of use and outstanding employee review boosts** with Edge, enhancing engagement and service quality. (35 reviews) - Users value the **navigation ease** of Edge, complemented by responsive and helpful customer support. (26 reviews) - Review Increase (20 reviews) - Response Time (19 reviews) - Effective (18 reviews) - User-Friendly (17 reviews) - Easy Setup (16 reviews) **What users dislike:** - Users find **poor customer support** frustrating, experiencing delays and complications in resolving login and password issues. (8 reviews) - Users experience **delays** with deposits and transfers, making the overall process frustrating and time-consuming. (7 reviews) - Users find the **learning curve challenging** as initial setup and features can be confusing and complicated. (7 reviews) - Users find **missing features** like limited rollover balances and non-transferable reviews to be frustrating with Edge. (7 reviews) - Users face challenges with **review management** , requiring support for corrections and clarity in the review process. (6 reviews) - Delay Issues (5 reviews) - Filtering Issues (5 reviews) - Users face **login issues** and overly complicated processes for password resets, leading to frustration and inefficiencies. (5 reviews) - Chat Functionality (4 reviews) - Users find the **difficult setup** process frustrating, especially needing support for managers and handling logins. (4 reviews) ## Edge Discussions - [What is EyeRate used for?](https://www.g2.com/discussions/what-is-eyerate-used-for) - 1 comment - [View Edge pricing details and edition comparison](https://www.g2.com/products/eyerate-reviews-edge/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A17%3A08+-0500&secure%5Bsession_id%5D=71801104-2fba-4ca2-8549-f33ad213a1ae&secure%5Btoken%5D=5756dd10d45a13864975d01c6e94b8f8dbb6c779e45bce8c06989bb394d2ed25&format=llm_user) ## Edge Integrations - [BLAZE](https://www.g2.com/products/blaze/reviews) - [Clientbook](https://www.g2.com/products/clientbook/reviews) - [Dutchie](https://www.g2.com/products/dutchie/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Meevo](https://www.g2.com/products/meevo/reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) ## Edge Features **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Platform Basics** - Reporting - Dashboard - Performance **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Platform Content** - Process/Workflow Automation - File Sharing - Content Library **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Platform Additional Functionality** - Integrations - Mobility - Corporate Discounts - Employee Engagement - Rewards **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - Generative AI **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Employee Profiles - Goal Management - eCards - Incentive Management - Gamification - AI/Machine Learning - Leaderboards - Chat/Messaging - Budget Control - Mobile Access - Single Sign On - API - Peer-to-Peer Recognition - Employee Reward Programs - Customizable Templates - Ongoing Performance Tracking - Customizable Branding - Nominations - Recognition Tracking - Social Recognition - Awards Management - Engagement Tracking - Alerts/Notifications - Customizable Reports - Reminders - Rewards Catalog - Manager-to-Employee Recognition - 360 Degree Feedback - Commenting/Notes - Generative AI - AI Copilot - Multi-Language - Reporting/Analytics - Surveys & Feedback **Generative AI** - AI Text Generation **In-House Management** - Employee Performance - Team Workflow **Generative AI** - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Edge Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - 4.2/5.0 (663 reviews)