# Edge Reviews **Vendor:** Edge **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 200 ## About Edge Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win. ## Edge Pros & Cons **What users like:** - Users value the **quick customer support** and effective internal competitions that enhance motivation and engagement with Edge. (110 reviews) - Users commend the **quick and effective customer support** of Edge, enhancing their experience with prompt issue resolution. (95 reviews) - Users find Edge's interface incredibly user-friendly, enhancing the **ease of use** and overall experience for everyone. (47 reviews) - Users value the **customer feedback aggregation** feature of Edge, enhancing visibility and boosting team motivation effectively. (35 reviews) - Users praise the **ease of navigation** and exceptional customer service, enhancing their overall experience with Edge. (26 reviews) - Review Increase (20 reviews) - Response Time (19 reviews) - Effective (18 reviews) - User-Friendly (17 reviews) - Easy Setup (16 reviews) **What users dislike:** - Users report **poor customer support** , struggling with complicated logins and unresolved issues affecting their overall experience. (8 reviews) - Users face **delays** with deposits and transfers, often experiencing frustrating wait times that complicate the process. (7 reviews) - Users find the **learning curve steep** , with complicated logins and confusion about review processes hindering their experience. (7 reviews) - Users face **missing features** , like inadequate data transfer options and limitations on cashing out earnings. (7 reviews) - Users find **delayed Google review population** and confusion over review requests a significant downside to using Edge. (6 reviews) - Delay Issues (5 reviews) - Filtering Issues (5 reviews) - Users face **login issues** and overly complicated processes for password resets, leading to frustration and inefficiencies. (5 reviews) - Chat Functionality (4 reviews) - Users find the **difficult setup** process frustrating, especially needing support for managers and handling logins. (4 reviews) ## Edge Reviews ### 1. A Great Asset for Resolving Client Issues and Boosting Google Ratings **Rating:** 5.0/5.0 stars **Reviewed by:** Darryl L. | Call Center Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Edge?** Edge has been a great tool for our company in addressing issues that may come up with a client's service. It has been fantastic in boosting our ratings on Google and giving our service providers opportunities to earn extra money. The management team has found Edge to be a great asset in assisting us in addressing issues with a service. **What do you dislike about Edge?** We have really encountered no issues with Edge. The service works great. I would only recommend that there are times that we change out staff members/management. It would be great if we had a little more control in adding/removing staff members without always having to contact Edge when we need to do this. I did contact Timber with the Edge Chat service and she was great in assisting me in adding/removing members of the management team to Edge. **What problems is Edge solving and how is that benefiting you?** Edge is a great asset in assisting us in addressing any issues with client services. Edge has also been great in helping us to boost our Google reviews and ratings. Very user friendly dashboard and website. ### 2. Edge Makes Google Reviews Effortless, Backed by a Supportive, Responsive Team **Rating:** 5.0/5.0 stars **Reviewed by:** Darla K. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Edge?** Edge has been extremely helpful, giving our members an easy way to have their voices heard through Google Reviews sent directly to their phones. From our very first demo meeting with Nicholas Gilbert to Atchra Turner’s follow-up meetings and thoughtful answers to all of my questions, the experience has been nothing but positive. Our studio is truly grateful to be working with such a supportive, responsive team. The integration of Edge has been very easy, and I feel it has been implemented seamlessly at our studio. **What do you dislike about Edge?** I don’t have any dislikes about Edge at the moment, since I’m still getting used to the system and reviews are still continuing to come in. So far, there hasn’t been anything that stands out as a negative. **What problems is Edge solving and how is that benefiting you?** Edge is currently solving how we received feedback from our clientele in the past. Now, members can leave a quick review, which helps ensure their voices are heard. ### 3. Efficient Multi-Tasking & Review Management **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan K. | lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Edge?** I love that Edge shows me all my reviews and lets me know how many I have, which helps me keep track of my personal progress. It solves the problem of having to go to multiple places to get all the information I need. Additionally, the initial setup was super easy. **What do you dislike about Edge?** nothing **What problems is Edge solving and how is that benefiting you?** Edge solves the problem of needing to visit multiple places at once for information. It helps me keep track of my reviews, showing all of them and their count, which helps in tracking my personal progress. ### 4. Excellent Platform for Tracking and Motivating Team Performance **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Edge?** Edge is a great platform to use to see how successful the team has been with google reviews. Edge helps to track reviews that have mentioned a Team Member by name. You can also set up contests through this platform so the team can have a friendly competition between each other to win prizes. I use edge everyday at work to see if my team has any rewards ready to be handed out. It is such an easy platform to use. **What do you dislike about Edge?** My only dislike with Edge is its ability to search through some of the data that it has captured. It would be nice if you can Isolate certain employees to see just their reviews versus the entire stores. **What problems is Edge solving and how is that benefiting you?** Edge helps our business maintain a healthy presence online to make sure we are getting reviews to help drive business to our location. It also helps to show each team member how they have had an impact through their own individual efforts! ### 5. Never on Edge with Our Edge! **Rating:** 5.0/5.0 stars **Reviewed by:** Edin M. | Compliance manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Edge?** The internal competitions and surveys! It makes rewarding employees very easy! Customer support is always quick to respond and resolve issues as well! Today specifically Jaslyn was GREAT, fast, and a pleasure to work with! **What do you dislike about Edge?** Sometimes it does mix employees up if they have the same name. Also not being able to use certain words in replies back to guests can be hindering. Specifically budtender, discount, and % signs **What problems is Edge solving and how is that benefiting you?** Edge helps us with everything from guest feedback to employee feedback. We are able to stay on top of issues communicated by both and resolve matters in a timely manner. The employees love the competitions and using these help us set competitions on aging product and easily reward employees who are top performers. Long gone are the days of manually tallying sales to see who was top performer! ### 6. Helpful Support and Fast Bug Fixes, but the 2-Step Review Process Slows Things Down **Rating:** 3.5/5.0 stars **Reviewed by:** Elaina W. | Budtender, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Edge?** Alex Chomphosy has been very helpful, and the chat box is useful as well. I’ve been getting speedy updates on bug resolutions, which I appreciate. That said, the 2-step review process is a major bottleneck. **What do you dislike about Edge?** The two-step review process is a major bottleneck, and the inaccurate—or sometimes missing—data pulls are confusing. The speedy resolutions have been helpful though. **What problems is Edge solving and how is that benefiting you?** Turn feedback into real improvements. Customer complaints and negative experiences can be addressed early through internal SMS, resolving issues before they ever reach Google—keeping customers satisfied and preventing bad reviews. ### 7. Lightning-Fast Customer Service That Resolves Issues in Minutes **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | District Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Edge?** The customer service is so fast. I submitted a ticket and within minutes I recieved an email from Timber who was able to help me resolve the issue immediately. He made it so easy and generally Edge is pretty simple to use. **What do you dislike about Edge?** I'd like to be able to add managers and give them access to their center directly on the website. **What problems is Edge solving and how is that benefiting you?** I really like that they reach out to encourage reviews ### 8. Real-Time Customer Insights That Help You Learn and Grow **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis S. | Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Edge?** Edge is most helpful by letting you learn in real time what your customer audience thinks, giving you room to further learn. Cons to edge, It would be nice if you could withdrawal immediately & receiving your payment almost instantly **What do you dislike about Edge?** So far no troubles, I’d say just having to wait several days for a check to deposit **What problems is Edge solving and how is that benefiting you?** Direct deposit set up ### 9. All-in-One POS with Easy Integration and Continuous Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Kaitlyn A. | sales associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Edge?** I love how Edge includes special orders, repairs, and the POS system all in one place. the integration is easy and updates fix bugs and always have improvement **What do you dislike about Edge?** sometimes support can be a little slow and learning the system for new people can take some time **What problems is Edge solving and how is that benefiting you?** POS system and repairs and inventory ### 10. Amazing Service with Fast, Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley F. | GM, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Edge?** Love it!! They even answer back quickly! They are amazing. **What do you dislike about Edge?** Honestly, nothing really. Maybe the rollover part, but that would be crazy without it. **What problems is Edge solving and how is that benefiting you?** ONLINE REVIEWS BEING ANSWERED/ REPLIED TO IN A TIMELY MANER, ALONG WITH CATCHNG PROBLEMS BEFORE THEY BECOME A REVIEW ### 11. Rewarding for Building Strong Patient Rapport **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle R. | Part-time budtender, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Edge?** I love that it is very rewarding to the people who know their knowledge and build a rapport with the patients. **What do you dislike about Edge?** Nothing but the cap. Prevents motivation sometimes, especially for top performers **What problems is Edge solving and how is that benefiting you?** Extra money ### 12. Never disappoint!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Shana B. | Budtender or Goodtender, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Edge?** The one great thing I like about the edge is that in order to get that review I have to interact with our customers which is one of my favorite parts of my job the other thring great about the edge is that they have different contests or at least they used to it's always fun and what better but to have competitions and get paid. And I believe it's one of the best ways to actually educate our customers because those are going to be the people that leave you that review **What do you dislike about Edge?** The only thing I don't like about the edge is that its name specific and my name can be spelled multiple ways uncorrected. So I'm hoping throwing my nick name banana will help. Also when the customer receives the text you should be able to give your review of that person and then it specifically take you to either WeedMaps the web site that you work for that way the customer can just say what they appreciated and why they were what their review was **What problems is Edge solving and how is that benefiting you?** I think it's a good way to let people know what you need to improve on ### 13. Effortless Review Management and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Edge?** I love having a platform where I can easily see how clients are saying about each of my employees. I also love that it is easy to navigate through the dashboards. Employees love this too, because they are getting paid when they are mentioned on google. This was very easy to impliment into our system and we have receievd so many more online reviews since working with edge. When something is wrong, there customer support is very friendly and easy to chat with. Issues get resolved in a timely mannager. **What do you dislike about Edge?** I cannot move reviews to the correct employee if it is matched with the wrong person. I have to get support from the team at edge directly. However, they are quick to resond and resolve this when it happens. **What problems is Edge solving and how is that benefiting you?** We have received a lot more google reviews and now have a 4.8 on Google. ### 14. Amazing Experience with Edge—Prompt Support and Real Rewards! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan W. | Keylead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Edge?** Edge has been completely awesome with encouraging my coworkers to get reviews for our company and the best part of it all is they will actually pay you for your reviews! I was in disbelief until I got my first check! Such an amazing company! Timber helped me through any issues I had very promptly. **What do you dislike about Edge?** The downsides are that it took a few extra days to receive my deposit, than the amount of days I figured it would take! **What problems is Edge solving and how is that benefiting you?** Removing any fake or deceiving reviews on our company! ### 15. Exceptional Support Makes Edge a Breeze to Learn **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Edge?** The team that I have worked with is the best about Edge. Alex is always super responsive, friendly, and efficient. She's made learning and using the platform so easy! It was so easy to implement to the General Managers for their use. **What do you dislike about Edge?** I am still new to the platform, and will need to work with it more before finding something I find fault in. I have not used it frequently enough just yet. **What problems is Edge solving and how is that benefiting you?** Mitigating negative reviews. We are able to have a buffer zone where we can chat with the guests. We have saved one customer who left a negative review for us, but it was actually for a different company. After texting with him, he went and changed the review from a 1 star to a 5 star. ### 16. Clear Numbers and Insightful Pie Chart Recognition **Rating:** 5.0/5.0 stars **Reviewed by:** Dori H. | Budtender, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Edge?** I like seeing the numbers clearly, and I also like how the recognition is placed in the pie chart format. **What do you dislike about Edge?** Sometimes the payments take a very long time to hit my account. **What problems is Edge solving and how is that benefiting you?** We needed more customer reviews to boost business and this has been a great tool for us to get reviews and also get paid for our extra work! ### 17. Edge is the best place for getting recognition and compensation that you deserve as an employee. **Rating:** 5.0/5.0 stars **Reviewed by:** Noah S. | Dispensary Associate/ Budtender, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Edge?** Edge makes me feel truly valued as an employee. In the past, I have never had an employer recognize or reward me for my hard work. I also find Edge very easy to use, and it is accessible to everyone. Edge is also very snappy when it comes to customer support. There's plenty of ways to track your earnings and reviews. I check my Edge every day! **What do you dislike about Edge?** The only thing I wish is that I could cash out a bit sooner, but overall, it's a great program despite that. **What problems is Edge solving and how is that benefiting you?** Edge has been a useful tool for earning some extra money alongside my regular paycheck, which has made my life a bit easier overall. ### 18. Easy Review Viewing and Quick Follow-Up with Negative Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Edge?** easy to view reviews as well as contact bad reviews **What do you dislike about Edge?** There is not anything that I have experienced yet that i do not like **What problems is Edge solving and how is that benefiting you?** Our number of reviews have increases. We get a better idea of how we are doing ### 19. Timber Delivers Fast, Flawless Support Every Time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Edge?** TIMBER!!! She's the BEST! Any time I have an issue she is on it immediately and I have yet to throw an issue her way that she couldn't fix with ease! She rocks. **What do you dislike about Edge?** My coworker keeps getting credit and paid for my reviews! Makes me sad. **What problems is Edge solving and how is that benefiting you?** Recognition in the workplace for the quality of service we give our customers. ### 20. A Unique Edge to Business Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Ne’Kia N. | Licensed Massage Therapist (mobile App), Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Edge?** Edge initiates interactive result based feedback for businesses, owners, managers, employees and customers through review prompting. Ideal for encouraging post-customer experience as well as providing overall analysis of how teams are performing collectively and individually. Many times we leave a great or positive experience and it eludes us to leave that review of great service (and maybe not so great). Edge is that prompt that says "hey, here's a reminder that we value your feedback". The support team is professional, prompt and willing to resolve any issues or answer any questions. I personally have not seen the technical depths of the platform in regards to the overall analytics and AI components but the overall concept is absolutely beneficial for managers and owners. There should also be (and maybe there is) opportunity for businesses owners to use this tool to gage the work place culture and concerns for and from employees, staff and those who are recently terminated or resigned. **What do you dislike about Edge?** Those reviews that we don't want as with any platform. **What problems is Edge solving and how is that benefiting you?** They answer most of the questions I have professionally and promptly. ### 21. Very User-Friendly and Painless to Use **Rating:** 5.0/5.0 stars **Reviewed by:** nicole m. | budtender, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Edge?** it was very user friendly and painless to use **What do you dislike about Edge?** nothing. no complaints. it was easy to use **What problems is Edge solving and how is that benefiting you?** Edge is gathering reviews for me & i am very pleased ### 22. Employee Bonuses and Quick Support Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren Z. | District Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Edge?** Bonuses for my employees and quick support responses **What do you dislike about Edge?** For us to edit when a guest mistakenly scores a 1 and not a 5 by accident **What problems is Edge solving and how is that benefiting you?** Increasing employee and guest retention ### 23. Fast, Efficient Support with Helpful Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Edge?** They were fast and efficient and I liked that they gave me updates about my problem **What do you dislike about Edge?** It did take them a few days to fix the problem but I’m sure it wasn’t their fail it was probably a problem in a different department **What problems is Edge solving and how is that benefiting you?** They helped me with my email address and my account information ### 24. Easy Team Feedback Collection with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shaw-Na G. | Center Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Edge?** It’s an easy way to receive feedback about our team, and they also have an excellent support team. **What do you dislike about Edge?** The AI analytics feature sometimes doesn’t update as expected. **What problems is Edge solving and how is that benefiting you?** Edge is helping us enhance our guest experience and deliver a better overall stay. ### 25. Instant Customer Feedback and Rewards Make Edge Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle E. | Budtender, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Edge?** I really appreciate being able to view our customers' feedback instantly, and it's even better that we receive rewards for it as well. **What do you dislike about Edge?** So far, I haven't found anything about Edge that I dislike. **What problems is Edge solving and how is that benefiting you?** It's not exactly a problem, but it does make it easier to view personalized reviews and comments from other customers. ### 26. Great for Tracking Social Skills Progress and Improving Likeability **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine r. | budtender, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Edge?** Being able to track my progress in social skills. Through reviews I can see how i should modify my behavior to be likeable. **What do you dislike about Edge?** Little confusing with setup. It took awhile to get in here. **What problems is Edge solving and how is that benefiting you?** It let's me know what other people think and if im providing proper service. ### 27. Exceptional Support and Lightning-Fast Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** North Raleigh G. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Edge?** I really appreciated the quickness in reply for assistance when I needed help logging in. I had an issue with an invalid code link and they got it fixed right away. **What do you dislike about Edge?** Nothing so far! We are just getting started with the platform. **What problems is Edge solving and how is that benefiting you?** We are using Edge to increase the amount of ratings we have and generate more visibility online. ### 28. Edge: User-Friendly Platform Boosts Workplace Rewards **Rating:** 5.0/5.0 stars **Reviewed by:** Anna J. **Reviewed Date:** February 03, 2026 **What do you like best about Edge?** I like that Edge is easy to navigate, which helps me find all the information I need for the Google Review-based commission program at my workplace. It provides the proper platform and information to earn rewards, and I'd rate my likelihood to recommend it to others at a solid 10 out of 10. **What do you dislike about Edge?** Nothing **What problems is Edge solving and how is that benefiting you?** Edge provides a proper platform and information for earning rewards at work and is easy to navigate. ### 29. Outstanding Support Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ajeet F. | Budtender, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Edge?** So many things are awesome about edge. However my review is for Timber who was so patient and understanding. They were able to help me resolve my issue in the fastest time. Most places you wait days for response and have to fight for someone to listen to you. I will make sure to tell all budtenders about you guys. Thank you for having this app to recognize good service. **What do you dislike about Edge?** But filters to look up reviews. Specifically my own reviews? **What problems is Edge solving and how is that benefiting you?** None ### 30. Essential Tool for Staying Updated on Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Corey H. | Patient advisor, Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Edge?** This tool is very helpful for keeping me updated on the number of reviews I have. **What do you dislike about Edge?** The only problem I have is how long it takes to receive payouts. I really wish there were an option for instant payments. **What problems is Edge solving and how is that benefiting you?** It's convenient to quickly access and view reviews. ### 31. Hopefully we can get this settled **Rating:** 3.5/5.0 stars **Reviewed by:** MaximumKOtY M. | Budtender, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Edge?** Seems like a good incentive programs for companies. **What do you dislike about Edge?** I was the first to receive a compliment online and am the only one to not be recognized. It's very upsetting when you are working hard and others get acknowledged online after you but first thing by the company and on top never said anything to! **What problems is Edge solving and how is that benefiting you?** I hope it solves my issue with feeling overlooked already when you see the same people acknowledged for the same things when you have an entire team working hard! ### 32. EDGE above the Rest **Rating:** 5.0/5.0 stars **Reviewed by:** Jalen D. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Edge?** Edge works like a Dam and allows us to stop a potential bad situation from getting to our google review page. It allows us to fix the issue, allows customers to vent through text which oddly in turn makes addressing the issue easier because they had a chance to get it out without putting it on google once again. It's super easy to respond to reviews, respond through text to address issues, and being able to see staff stats as well which is great! I get an email that allows me to quickly address issues which has me logging in almost daily because it's keeping me and the team on it. Customer support has worked with me to quickly get new stores added or subtracted from my view while helping out. Keeping my platform nice and clean. **What do you dislike about Edge?** I haven't found much I haven't liked so far. Everything has been great! **What problems is Edge solving and how is that benefiting you?** It stops a bad situation from getting worse, and more importantly to our google page majority of the time. ### 33. Fast, Efficient, and Quality Service **Rating:** 5.0/5.0 stars **Reviewed by:** Maria R. | assistant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Edge?** Edge helps me manage my employees and set goals for them to provide amazing customer service. I appreciate the support from Edge anytime a problem arises. I always receive fast and understandable messages from the support team. I use Edge every day to ensure our guests are leaving happy with their service. The website is very easy to navigate and understand. **What do you dislike about Edge?** I haven't found any issues while using Edge. The only time I had an issue was when the google reviews weren't appearing on the edge website but an associate helped me as soon as I contacted them. **What problems is Edge solving and how is that benefiting you?** Edge is helping me by giving my employees the motivation they need in order to ask for reviews. These reviews help guests pick a specialist and help the specialists build their books. It sets an incentive to receive reviews and get a reward at the moment and in the future when new guests see their name come up in reviews. ### 34. Perfect for Tracking Reviews and Boosting Team Motivation **Rating:** 5.0/5.0 stars **Reviewed by:** Kylie G. | Spa coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Edge?** Edge is perfect for tracking reviews and creating a competition between teammates to get the most reviews and this will also help your company grow **What do you dislike about Edge?** There is nothing that I dislike about using edge **What problems is Edge solving and how is that benefiting you?** Timber helped when a customer spelled my name wrong . Time ensured I got the credit ### 35. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ta-Tiana H. | Budtender, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Edge?** Reaching out to someone for assistance was straightforward, and I quickly received the service I required. Setting up my account and getting everything in order was smooth and hassle-free. **What do you dislike about Edge?** So far, I haven't encountered any problems. At this point, there's nothing I dislike. **What problems is Edge solving and how is that benefiting you?** Encouraging customers to leave positive reviews is much easier when you send them a link via text after their experience. This approach makes the process straightforward and convenient for them. ### 36. Edge gets results! **Rating:** 5.0/5.0 stars **Reviewed by:** Shawnee B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Edge?** Edge has helped us reach more customers and gain valuable feedback on our service. The contests have helped motivate the staff and keep them on focused on what matters to the business. The biggest benefit has been the increased google ratings and team recognition. **What do you dislike about Edge?** Not being able to pay associates directly from the app without using a gift card is the only hurdle we have encountered so far. Prize money has to be entered into payroll individually to be paid out which is simply an extra step. **What problems is Edge solving and how is that benefiting you?** Edge is helping us reach more customers every day to get the feedback needed to make sure our service levels are top notch. The messaging to customers achieves a higher level of customer engagement than we were able to achieve on our own and has already helped improve our Google rating in just a few months. This service is affordable and supported with excellent customer service. ### 37. Easy, Intuitive Interface with a Truly Helpful Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Edge?** The easy and intuitive interface and the helpful support team! **What do you dislike about Edge?** The reviews not being auto added when Edge has the data of which service provider the guest saw. **What problems is Edge solving and how is that benefiting you?** N/A ### 38. Absolutely love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Lacey S. | Budtender, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Edge?** Edge helps me see what customers are saying about me, from multiple sites, all in one place! Their customer service team is awesome too! Timber helped me solve a problem I was experiencing! **What do you dislike about Edge?** So far have not experienced any issues that have no been able to solved within a timely manner! **What problems is Edge solving and how is that benefiting you?** With Edge I am able to see what customers are saying about their experience at my store, without having to search theu multiple sites! ### 39. Exceptional Support with Lightning-Fast Response **Rating:** 5.0/5.0 stars **Reviewed by:** jessie b. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Edge?** I love how fast they are to help in any situation **What do you dislike about Edge?** The only thing I don’t like is this review makes me input over 40 characters to say what I don’t like **What problems is Edge solving and how is that benefiting you?** Helped me get my employees corrected so they can get rewarded ### 40. Accurate Information and Timely Responses Make It Outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Barry L. | dispensary associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Edge?** accurate information, timely response, great customer service. **What do you dislike about Edge?** As of now , there isn't nothing for me to dislike. **What problems is Edge solving and how is that benefiting you?** Edge helped me reset my password when i never received the reset email. I'm happy because my job send competitions that i benefit from participation. ### 41. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Annie J. | Budtender, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Edge?** Edge is user-friendly and easy to use! I love the notifications about scoreboard updates, and it's very handy to have the updates about our names being mentioned on Google! Overall a great experience :) Akelia was phenomenal, she is always extremely helpful and friendly! **What do you dislike about Edge?** The only downside to Edge is sometimes Google reviews take a few days to populate to my account. A same-day feature would be very handy! **What problems is Edge solving and how is that benefiting you?** It is helping people to see what they're doing well, and areas to improve upon as well. Akelia is an amazing agent. ### 42. EXCELLENT CUSTOMER SERVICE! **Rating:** 4.5/5.0 stars **Reviewed by:** Darryl T. | Cannabis Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Edge?** I was having an issue with my account which the AI chat-bot was unable to resolve. I was connected to a most friendly and knowledgeable rep. Akelia was so on the ball. She checked every single option and then steered me in the right direction. Have trained CS reps for years. She was an absolute dream. Thanks, Akelia - You Rock!!! **What do you dislike about Edge?** Having trouble with a transfer. They can't figure out what's wrong. Transfer has taken 3 months... **What problems is Edge solving and how is that benefiting you?** It keeps me abreast of my performance. ### 43. Effortless Payments for My Work **Rating:** 5.0/5.0 stars **Reviewed by:** Joey N. | Sales associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Edge?** Getting paid for my work! I feel like it’s very simple and easy to manage. **What do you dislike about Edge?** The time it takes to withdraw funds can be a bit long **What problems is Edge solving and how is that benefiting you?** Review tracking! It helps me make extra money! ### 44. I LOVE EDGE! **Rating:** 5.0/5.0 stars **Reviewed by:** Keleigh C. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Edge?** I like Edge because it is very user friendly, the support is easy to access (shout out to Akelia!), and makes competitions within my place of work incredibly fun! I also like that I can now respond to Google reviews directly through the app. It was very easy to implement it into my place of employment. **What do you dislike about Edge?** There isn't much I don't like about Edge - I guess the only thing I could say would be the threshold of what you can withdraw, I don't like that it's $25. **What problems is Edge solving and how is that benefiting you?** Making it much easier to respond to Google reviews as well as making it easy to gauge competitions and who is winning them. It integrates to our POS system very well and easily ### 45. Best Incentive Company **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa Y. | Inventory Specialist/ Budtender, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2025 **What do you like best about Edge?** Edge is amazing, I just got started with it a couple weeks ago and cashed out $400 dollars that had been sitting since I started my job back in June 2024. The transfer wait time is significantly quick too. **What do you dislike about Edge?** I was aware of the incentive but none of my team members were able to invite me to get me set up. It could have been an issue on my company's end though because i came to find out my work email was spelled incorrectly. **What problems is Edge solving and how is that benefiting you?** edge helps ensure that consumers are satisfied with their visits and that the employees are rewarded for their hard work. ### 46. Invaluable Tool That Empowers Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Dillone4484 . | Bystander, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Edge?** Useful and helpful for employees and its very good **What do you dislike about Edge?** Nothing is bad about it and I do not dislike a thing about it **What problems is Edge solving and how is that benefiting you?** Extra benefits are nice ### 47. Direct deposit issue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Edge?** Edge is awesome! You get money for reviews at Work. When people mention your name in a good review. I had a bunch of reviews and made a deposit to my bank directly from the app. Just had one little issue because it was more than 3 business days so I thought maybe something went wrong with my banking link, but I wrote an email and everybody got back to me as soon as possible. Timber and Jaslyn were a great help! I ended up getting my deposit. Just took a little extra for some reason, but all good simple and easy process. **What do you dislike about Edge?** Nothing! The idea is amazing and the app is great. And easy to use. Awesome for businesses and their employees. **What problems is Edge solving and how is that benefiting you?** It pushes sales employees to do their best and keep customers. Happy and satisfied. ### 48. Quick Response Time **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia L. | Quality Care Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Edge?** I reached out to see how much of my funds I would be able to withdraw at the beginning of next month. They weren’t able to determine how much due to the queue of reviews that my coworkers have as well. But that’s okay, I’m looking forward to my cash-out regardless. Thanks again, Akelia. I appreciate you guys as always. **What do you dislike about Edge?** It would be nice to see my reviews populate instantaneously, but I understand they have to be processed accordingly. **What problems is Edge solving and how is that benefiting you?** Edge helps me expand my customer base and build trust with the customers I interact with. ### 49. Increase your google review score with employee incentives & data analysis! **Rating:** 5.0/5.0 stars **Reviewed by:** Eleni R. | District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Edge?** I love that my employees are incentivised to collect reviews and increase our overall score. I think its a great way to get participation. I really love the inclusion of AI and the ability to capture data to really track (esecially negative) reviews. This is incredibly helpful for operations, and idenitfying which empl **What do you dislike about Edge?** There is nothing I dislike about Edge. My only suggestion would be to make it easier to filter reviews by employee **What problems is Edge solving and how is that benefiting you?** Edge is my favorite platform to receive guest feedback. We have another one in our intranet to capture complaints but we recive much less feedback on that platform because it is very extensive survey. ### 50. Essential Tool for Businesses of All Sizes **Rating:** 5.0/5.0 stars **Reviewed by:** Paola V. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Edge?** Helpful, great tool for big and small businesses **What do you dislike about Edge?** I have not found anything that I dislike about edge so far. **What problems is Edge solving and how is that benefiting you?** Employees sometimes do not ask for feedback which is necessary, and this incentivizes them to do so. ## Edge Discussions - [What is EyeRate used for?](https://www.g2.com/discussions/what-is-eyerate-used-for) - 1 comment - [View Edge pricing details and edition comparison](https://www.g2.com/products/eyerate-reviews-edge/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+13%3A05%3A14+-0500&secure%5Bsession_id%5D=0fe6f01a-09e0-48c4-a383-a500bd95c208&secure%5Btoken%5D=2b6125bb59ace6b73ceb6a0efe8b82f3afc5d5226f2f99845d655a604f821cc8&format=llm_user) ## Edge Integrations - [BLAZE](https://www.g2.com/products/blaze/reviews) - [Clientbook](https://www.g2.com/products/clientbook/reviews) - [Dutchie](https://www.g2.com/products/dutchie/reviews) - [Meevo](https://www.g2.com/products/meevo/reviews) - [Sweed](https://www.g2.com/products/sweed/reviews) ## Edge Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Generative AI** - AI Text Generation **In-House Management** - Employee Performance - Team Workflow **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Edge Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,939 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - 4.2/5.0 (649 reviews)