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ExtraHop Reviews
](https://www.g2.com/products/extrahop/reviews)

[
ExtraHop Reviews
](https://www.g2.com/products/extrahop/reviews)

# ExtraHop Features

##### 
## Management (12)

Dashboards and Reports

Access pre-built and custom reports and dashboards.

Workflow Management

Creates new or streamlines existing workflows to better handle IT support tickets and service.

Administration Console

Provides Administration tools/console that are easy to use and learn for routine maintenance tasks

Performance Baseline

Sets a standard performance baseline by which to compare live network activity.

Data Visualization

Charts or graphs live and historical network performance for quick status checking and analysis.

Path Analysis

Gives insights into which specific network paths are performing suboptimally.

Real-Time Data

Receive data and information in real time

Historical Trend Analysis

Review data from past periods to reveal recurring tendencies

Extensibility

Allows for customized support for hybrid environments

Workflow Automation

Streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process.

Unified Visibility

Provides all-encompassing display and analysis of environments, resources, traffic, and activity across networks.

API

Application programming interface that allows for integration with other systems/databases

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##### 
## Operations (3)

Governance

Allows users to create, edit, and relinquish user access privileges.

Logging and Reporting

Provides required reports to manage business. Provides adequate logging to troubleshoot and support auditing.

API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

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##### 
## Security Controls (4)

Anomaly Detection

Constantly monitors acivity related to user behavior and compares activity to benchmarked patterns.

Data Loss Prevention

Stores data securely either on premise or in an adjacent cloud database to prevent loss of data at rest.

Security Auditing

Analyzes data associated with security configurations and infrastructure to provide vulnerability insights and best practices.

Cloud Gap Analytics

Analyzes data associated with denied entries and policy enforcement, giving information of better authentication and security protocols.

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##### 
## Administration (18)

Risk Scoring

Provides risk scoring for suspicious activity, vulnerabilities, and other threats.

Secrets Management

Provides tools for managing authentication credentials such as keys and passwords.

Security Auditing

Analyzes data associated with security configurations and infrastructure to provide vulnerability insights and best practices.

Configuration Management

Monitors configuration rule sets and policy enforcement measures and document changes to maintain compliance.

Metadata Management

Collect and maintain structured information that describes data or content

Policy Management

Create, manage, and track policies and procedures within an organization

Incident Management

Manage and track all disruptions and incidents

Vulnerability Management

Detect (and block) vulnerabilities and threats in your applications based on vulnerability information

Compliance Management

Track and manage adherence to policies for any service, product, process, or supplier

User Management

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Deployment Management

Manage the processes involved when making the application ready for use

Audit Management

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Patch Management

Install software updates and bug fixes remotely

Application Security

Identify and respond to security threats to developed applications

Runtime Container Security

Continuously vetting activities within the container application environment including hosts, open ports, protocols and payloads.

Compliance

Supports compliance with PII, GDPR, HIPPA, PCI, and other regulatory standards.

Administration Console -

Provides a centralized console for administation tasks and unified control.

API / integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

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##### 
## Monitoring (5)

Continuous Image Assurance

Provides image verification features to establish container approval requirements and continuously monitor for policy violations to identify containers with known vulnerabilities, malware, and other threats.

Behavior Monitoring

Constantly monitors acivity related to user behavior and compares activity to benchmarked patterns and fraud indicators.

Observability

Generate insights across IT systems utilizing event metrics, logging, traces, and metadata.

Continuous Monitoring

Conduct tracking and assessment of application and device behavior without breaks or interruptions

Real-Time Monitoring

Active monitoring of systems, applications, or networks

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##### 
## Protection (6)

Dynamic Image Scanning

Scans application and image source code for security flaws without executing it in a live environment

Runtime Protection

Monitors container activities and detects threats across containers, networks, and cloud service providers.

Workload Protection

Protects compute resources across a networks and cloud service providers. Serves as Firewall and prompts additional authentication for suspicious users.

Network Segmentation

Allows administrative control over network components, mapping, and segmentation.

Container Scanning

Scans pods/images deployed to production for vulnerabilities or compliance issues

Vulnerability Scanning

Discover patch statuses and vulnerabilities

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##### 
## Prevention (5)

Intrusion Prevention

Enforces security paramaters to prevent unauthorized access.

Firewall

Protects servers, data center infrastructure and information from a variety of attacks and malware threats.

Encryption

Provide some level of encryption of information, protecting sensitive data while it exists within the data center.

Security hardening

Facilitates system and network security by identifying and remediating vulnerabilities

Cloud Data Protection

Provides high quality and wide scope of in-cloud and offline data security capabilities.

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##### 
## Detection (6)

Intrusion Detection

Detects unauthorized access and use of privileged systems.

Security Monitoring

Detects anomalies in functionality, user accessibility, traffic flows, and tampering.

Anti-Malware / Malware Detection

Provides multiple techniques and information sources to alert users of malware occurrences.

Multi-Network Monitoring

Provides monitoring capabilities for multiple networks at once.

Asset Discovery

Detect new assets as they enter a network and add them to asset inventory.

Anomaly Detection

Constantly monitors activity related to user behavior and compares activity to benchmarked patterns

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##### 
## Functionality (12)

Performance Monitoring

Continuously monitors network performance across the entire span of a network.

Alerting

Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures.

Improvement Suggestions

Suggests potential remedies or improvements to slowdowns, errors, or failures.

Multi-Network Capability

Provides monitoring capabilities for multiple networks at once.

Multi-Network Capability

Provides monitoring capabilities for multiple networks at once.

Anomaly Detection

Constantly monitors activity related to user behavior and compares activity to benchmarked patterns.

Network Visibility

Provides all-encompassing display and analysis of environments, resources, traffic, and activity across networks.

Scalability

Provides features to allow scaling for large organizations.

Incident Alerts

Gives alerts when incidents arise. Some responses may be automated, but users will still be informed.

Anomaly Detection

Constantly monitors activity related to user behavior and compares activity to benchmarked patterns.

Continuous Analysis

Constantly monitors traffic and activity. Detects anomalies in functionality, user accessibility, traffic flows, and tampering.

Decryption

Facilitates the decryption of files and data stored using cryptographic algorithms.

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##### 
## Automation (4)

Metadata Management

Indexes metadata descriptions for easier searching and enhanced insights

Artificial Intelligence & Machine Learning

Facilitates Artificial Intelligence (AI) or Machine Learning (ML) to enable data ingestion, performance suggestions, and traffic analysis.

Response Automation

Reduces time spent remedying issues manually. Resolves common network security incidents quickly.

Continuous Analysis

Constantly monitors traffic and activity. Detects anomalies in functionality, user accessibility, traffic flows, and tampering.

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##### 
## Incident Management (3)

Incident Logs

Information on each incident is stored in databases for user reference and analytics.

Incident Alerts

Gives alerts when incidents arise. Some responses may be automated, but users will still be informed.

Incident Reporting

Produces reports detailing trends and vulnerabilities related to their network and infrastructure.

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##### 
## Analysis (11)

File Analysis

Identifies potentially malicious files and applications for threats files and applications for abnormalities and threats.

Memory Analysis

Analyzes infortmation from a computer or other endpoint's memory dump for information removed from hard drive.

Registry Analysis

Identifies recently accessed files and applications for abnormalities and threats.

Email Analysis

Parses and/or extracts emails and associated content for malware, phishing, other data that can be used in investigations.

Linux Analysis

Allows for parsing and/or extraction of artifacts native to Linux OS including but not limited to system logs, SSH activity, and user accounts.

Event Analysis

Investigate security threats and validate malicious activity

Network Analysis

Run tests on a network to find the root cause of network issues

Incident Reporting

Produces reports detailing trends and vulnerabilities related to their network and infrastructur

Network Visibility

Provides all-encompassing display and analysis of environments, resources, traffic, and activity across networks.

Metadata Enrichment

Facilitates Artificial Intelligence (AI) such as Machine Learning (ML) to enable data ingestion, performance suggestions, and traffic analysis.

Metadata Management

Indexes metadata descriptions for easier searching and enhanced insight

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##### 
## Remediation (4)

Incident Reports

Produces reports detailing trends and vulnerabilities related to their network and infrastructure.

Remediation Suggestions

Provides relevant and helpful suggestions for vulnerability remediation upon detection.

Response Automation

Reduces time spent remedying issues manually. Resolves common network security incidents quickly.

Threat Response

Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm

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##### 
## Response (3)

Incident Alerts

Gives alerts when incidents arise. Some responses may be automated, but users will still be informed.

Response Orchestration

Integrates additional security tools to automate security and incident response processes.

Response Automation

Reduces time spent remedying issues manually. Resolves common network security incidents quickly

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##### 
## Detection & Response (5)

Response Automation

Reduces time spent remedying issues manually. Resolves common network security incidents quickly.

Threat Hunting

Facilitates the proactive search for emerging threats as they target servers, endpoints, and networks.

Rule-Based Detection

Allows administrators to set rules specified to detect issues related to issues such as sensitive data misuse, system misconfiguration, lateral movement, and/or non-compliance.

Real-Time Detection

Constantly monitors system to detect anomalies in real time.

Threat Response

Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm

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##### 
## Analytics (3)

Threat Intelligence

Stores information related to common threats and how to resolve them once incidents occur.

Artificial Intelligence & Machine Learning

Facilitates Artificial Intelligence (AI) such as Machine Learning (ML) to enable data ingestion, performance suggestions, and traffic analysis.

Data Collection

Collects information from multiple sources to cross reference and build contextual to correlate intelligence.

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##### 
## Generative AI (4)

AI Text Summarization

Condenses long documents or text into a brief summary.

AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

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##### 
## Monitoring - Network Monitoring (4)

360-Degree Network Visibility

Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing.

Automated Network Discovery

Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility.

Real-Time Monitoring

Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data.

Bandwidth Monitoring

Measure the actual bandwidth available on a local network (LAN or WiFi)

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##### 
## Analytics - Network Monitoring (2)

Predictive Performance Analytics

Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance.

Packet & Flow Analysis

Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance.

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##### 
## Security - Network Monitoring (16)

Encrypted Data Transmission

Ensures all monitored network data is securely encrypted both in transit and at rest.

Zero Trust and Identity Management

Supports integration with Zero Trust frameworks and identity management solutions to enhance network security.

Integrated Network Security

Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time.

Service Level Agreement (SLA) Management

Set and monitor service level agreements to ensure timely response and resolution

Asset Lifecycle Management

Manage assets throughout their lifecycle to optimize profit

Application Management

Track, manage and store the applications of potential future members, customers or candidates

Configuration Management

Identify component attributes like servers, hardware, software, and manage relationships across all services

Data Storage Management

Manage and store data in a database

Calendar Management

Track and manage schedules and meetings via an integrated calendar

Workflow Management

Create, design and manage workflows for repetitive tasks

Compliance Management

Track and manage adherence to policies for any service, product, process, or supplier

Inventory Management

Track and manage inventory levels to maintain proper supply

Remote Monitoring & Management

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Capacity Management

Monitor service demand and performance to plan for adequate resources that meet business needs

Change Management

Track and monitor efficient handling of all changes/transitions

User Management

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

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##### 
## Network Performance - Network Monitoring (2)

Dynamic Network Optimization

Continuously analyzes and adjusts network configurations to optimize performance and reliability.

Automated Tasks Routing

Automates routine network monitoring tasks, reducing operational overhead and human error.

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##### 
## AI Automation - Network Monitoring (3)

Machine Learning-Based Anomaly Detection

Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate.

Self-Healing Networks

Automates corrective actions for common network issues, reducing downtime and manual intervention.

Predictive Network Maintenance

Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur.

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##### 
## Agentic AI - Intrusion Detection and Prevention Systems (IDPS) (2)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Proactive Assistance

Anticipates needs and offers suggestions without prompting

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##### 
## Agentic AI - Extended Detection and Response (XDR) Platforms (3)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Proactive Assistance

Anticipates needs and offers suggestions without prompting

Decision Making

Makes informed choices based on available data and objectives

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##### 
## Agentic AI - Cloud Detection and Response (CDR) (3)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Proactive Assistance

Anticipates needs and offers suggestions without prompting

Decision Making

Makes informed choices based on available data and objectives

Show More

##### 
## Agentic AI - Network Monitoring (8)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Multi-step Planning

Ability to break down and plan multi-step processes

Cross-system Integration

Works across multiple software systems or databases

Adaptive Learning

Improves performance based on feedback and experience

Natural Language Interaction

Engages in human-like conversation for task delegation

Proactive Assistance

Anticipates needs and offers suggestions without prompting

Decision Making

Makes informed choices based on available data and objectives

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

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##### 
## Services - Network Detection and Response (NDR) (1)

Managed Services

Offers managed network detection and response services.

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##### 
## Services - Extended Detection and Response (XDR) (1)

Managed Services

Offers managed detection and response services.

Show More

##### 
## Services - Cloud Detection and Response (CDR) (1)

Managed Services

Offers managed detection and response services.

Show More

##### 
## Additional Functionality (151)

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Reporting/Analytics

View and track pertinent metrics to find patterns and gain insights from data

Threat Intelligence

Information to prevent, understand and identify cyber threats

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Secure Data Storage

Securely stores data to prevent data loss or breaches

Case Management

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Text Extraction

Process digital photos and/or scans of various document types and extract text from images (JPG, BMP, TIFF, GIF)

Search/Filter

Search and filter data across systems to locate required information by entering keywords or certain criteria

Multiple File Format Support

Supports multiple file formats, such as Doc, Docx, PDF, HTML, etc.

Prioritization

Arrange tasks based on the level of priority or urgency

Web Data Extraction

Extract data from any online source.

Reporting & Statistics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Real-Time Chat

Engage in direct, instant messaging with customers, users, etc.

Optical Character Recognition

Ability to recognize printed or written text within digital images or scanned documents

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

Access Management

Control and manage access to company resources

Task Management

Create, manage and track all task activities and progression

Data Extraction

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Data Security

Protect sensitive data for digital privacy

Data Import/Export

Import and export data to and from software applications

Incident Management

Manage and track all disruptions and incidents

User Management

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Web Threat Management

API

Application programming interface that allows for integration with other systems/databases

IT Incident Management

Manage incidents related to outages or breaches in functionality of IT systems

Data Visualization

Graphical representation of data

Data Recovery

Ability to restore deleted, hidden, or lost data from an email server/system

Vulnerability/Threat Prioritization

Classify levels of threat and organize actions based on priorities

Real-Time Reporting

Active reporting of data and metrics

Investigation Management

Oversee people and resources to carry out an investigation

Incident Reporting

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Messaging

Communicate using messages within the system

Endpoint Protection

Protect users working remotely and provide secure environments for personal devices to access company programs

Analytics

Tools for the systematic analysis of various types of data or statistics

Dashboard

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Threat Protection

Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats

Access Control

Regulate who can view information within the system

Network Monitoring

Tracks and makes accessible data on the health of servers and other network components.

Behavioral Analytics

Track and analyse user behavior within a system or network

Customizable Dashboard

Alter the layout and content of dashboards

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Two-Factor Authentication

Extra layer of security that requires not only a password and username but also something specific to that user

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

Intrusion Detection System

Identify and alert about security breaches by third parties

Continuous Integration

A process to automatically integrate code changes from multiple contributors into a shared repository

Customizable Reports

Alter the layout and content of reports

Continuous Delivery

Process of building and deploying software from the build to the production environment

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Security Testing

Uncovers vulnerabilities of the system and determines whether system data and resources are protected from possible intruders

Audit Trail

A record of all activities within the system, including user access, changes made, etc.

Risk Alerts

Notifying as a warning or reminder of a potential or imminent hazard

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

API

Application programming interface that allows for integration with other systems/databases

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Continuous Deployment

A process to automatically release code changes from repository to production environment

Threat Response

Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm

Reporting & Statistics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Authentication

Verify the identity of users/devices to enable secure access

Encryption

Convert data into a code for security

Threat Intelligence

Information to prevent, understand and identify cyber threats

Risk Analysis

Analyze potential risks across the organization

For DevSecOps

For development, security, and operations teams

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

Reporting/Analytics

View and track pertinent metrics to find patterns and gain insights from data

Container Isolation

Isolating applications from their host and from each other to protect against vulnerabilities

Risk Assessment

Initiate collection and analysis of known risks

Search/Filter

Search and filter data across systems to locate required information by entering keywords or certain criteria

Vulnerability/Threat Prioritization

Classify levels of threat and organize actions based on priorities

Mobile Access

Access software remotely via mobile devices

IT Asset Management

Managing inventories and tracking changes to hardware and software configurations

Reporting/Analytics

View and track pertinent metrics to find patterns and gain insights from data

Data Import/Export

Import and export data to and from software applications

Encryption

Convert data into a code for security

Remediation Management

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Root Cause Analysis

Identify and analyse the reasons behind accidents

Customization

Create labels for products that contain required information such as colors, sizes, dates, etc.

Workflow Management

Create, design and manage workflows for repetitive tasks

Incident Management

Manage and track all disruptions and incidents

User Management

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Behavioral Analytics

Track and analyse user behavior within a system or network

Ransomware Protection

Protects systems from ransomware attacks and mitigates attack risks

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Data Security

Protect sensitive data for digital privacy

Authentication

Verify the identity of users/devices to enable secure access

Firewalls

Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Endpoint Protection

Protect users working remotely and provide secure environments for personal devices to access company programs

Cloud Application Security

Identify and respond to security threats to cloud applications

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Data Analysis Tools

Analyze survey results via statistical testing or crosstabs directly within the software

Risk Management

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

Network Scanning

Scanning networks to identify security threats

Vulnerability Management

Detect (and block) vulnerabilities and threats in your applications based on vulnerability information

Search/Filter

Search and filter data across systems to locate required information by entering keywords or certain criteria

Audit Trail

A record of all activities within the system, including user access, changes made, etc.

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

Mobile Access

Access software remotely via mobile devices

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Configurable Workflow

Configure existing workflows to meet your organization's needs

Data Extraction

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Risk Assessment

Initiate collection and analysis of known risks

Charting

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Compliance Tracking

Track and report regulatory data to either internal management or external stakeholders

Reporting & Statistics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Self-Updating Maps

Dynamic maps that update whenever network changes are made

IT Asset Tracking

Monitor the movement of one or more IT assets throughout the organization

Dependency Tracking

Track and manage task relationships and dependencies

Data Import/Export

Import and export data to and from software applications

Data Connectors

Connect to big data sources

Drag & Drop

Assemble applications and processes by dragging over and arranging pre-built components

Map Exporting

Export a map or layout to share

API

Application programming interface that allows for integration with other systems/databases

Color Codes/Icons

A way to visually represent data where different categories of items are marked with different colors

Uptime Reporting

Track the availability time for a designated network or website over a given period of time

Document Storage

Store and organize documents in a centralized system

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Scheduling

Plan availability and assign specific time slots for tasks and resources

Event Logs

A chronological record of actions or occurrences within a network, software, or process

Customizable Reports

Alter the layout and content of reports

Web Traffic Reporting

Collect and analyze traffic data about website visitors

Downtime Tracking

Track unplanned equipment or network failures

Threshold Alerts

Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings

Simple Network Management Protocol (SNMP)

Internet standard protocol for collecting information about managed devices on a network

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Troubleshooting

Take actions to troubleshoot issues for networks, devices, etc.

Maintenance Scheduling

Schedule predetermined or ad hoc maintenance services and labor requests

Network Mapping

Network topology maps providing infrastructure visualization for devices, connections, configurations, etc.

Performance Metrics

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Dashboard

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Search/Filter

Search and filter data across systems to locate required information by entering keywords or certain criteria

Vulnerability Scanning

Discover patch statuses and vulnerabilities

Virtualization

Create a virtual version of operating systems, storage devices, or computer network resources

Baseline Manager

Define network parameters and threshold settings to monitor network health and take necessary precautions

Real-Time Notifications

Notifications that are delivered to users as soon as an event occurs

Mobile Alerts

Notifications via mobile devices

Alerts/Escalation

System alerts about the need to escalate an issue or request

Bug/Issue Capture

The creation of a bug/issue ticket, submitted by a team member, customer or end user

Mobile Network Troubleshooting

Issue Auditing

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Customizable Dashboard

Alter the layout and content of dashboards

Email Alerts

Receive and/or send email notifications for urgent updates, requests, or other information

Anti Virus

Prevents, detects and removes malware

Diagnostic Tools

Access client's system information, including hardware and software configuration, to perform diagnostics

Remote Update/Installation

Deploy updates or install new software remotely

Remote Access/Control

Access work applications remotely, for when working away from the office and/or traveling

Show More

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##### Categories on G2

[
Network Monitoring
](https://www.g2.com/categories/network-monitoring)[
Extended Detection and Response (XDR) Platforms
](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms)[
Cloud Workload Protection Platforms
](https://www.g2.com/categories/cloud-workload-protection-platforms)

[
Container Security
](https://www.g2.com/categories/container-security-tools)[
Network Traffic Analysis (NTA)
](https://www.g2.com/categories/network-traffic-analysis-nta)[
Cloud Detection and Response (CDR)
](https://www.g2.com/categories/cloud-detection-and-response-cdr)[
Network Detection and Response (NDR)
](https://www.g2.com/categories/network-detection-and-response-ndr)[
Intrusion Detection and Prevention Systems (IDPS)
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