I have worked with ExtensisHR for more than 10 years, and I truly consider them a partner to our organization rather than simply a service provider. Our relationship feels seamless, and I really value how familiar they are with our organization, our processes, and our needs.

From a payroll perspective, having knowledgeable, responsive support at my fingertips is extremely valuable. Whether it’s a routine question or a more complex situation, I consistently get the guidance and support I need.

What I appreciate most is that the relationship goes beyond just completing tasks or delivering a service. There is a genuine working partnership, along with a clear willingness to understand our business and step in with support whenever we need it. Review collected by and hosted on G2.com.

The most challenging area tends to be the technology and overall system functionality, especially within the HR platform and its reporting capabilities. Although I’ve seen improvements over the years and I appreciate the continued investment in enhancing the systems, there are still limitations and constraints that can make certain processes—particularly reporting—more cumbersome than they need to be.

Another challenge is integrating information with other systems. Because of the PEO structure, there are limitations on pushing data from the platform into other tools, which can create additional manual work when trying to connect processes or streamline workflows.

Overall, I see these as opportunities for continued enhancement rather than major downsides to the partnership. More flexibility, stronger reporting capabilities, and additional integration options would add even more value and help reduce administrative effort. Review collected by and hosted on G2.com.

What I like most about ExtensisHR is the outstanding customer service paired with a truly user-friendly platform. Their team is consistently responsive and knowledgeable, and they’re always willing to go the extra mile to help whenever I need support. The platform is intuitive and efficient, and it makes managing payroll, benefits, HR administration, and employee data much simpler and easier to stay on top of. Review collected by and hosted on G2.com.

I don’t have any significant dislikes about ExtensisHR. Overall, the platform is user-friendly and reliable, and it has consistently met our HR and payroll needs. Review collected by and hosted on G2.com.

The HR support from ExtensisHR has been great. We are a small organization without a trained dedicated HR person on staff, so we lean heavily on ExtensisHR for support in this area. Our dedicated HR manager is responsive and extremely knowledgable. I especially appreciate having distinct dedicated experts: payroll, HR & our school manager. Review collected by and hosted on G2.com.

The payroll system can be limited in it's ability to be customized. We have found that we have to do some things manually when they are outside the parameters of the built in system. We are also a school so have some special needs regarding payroll which sometimes require a lot of manual entry from us. Review collected by and hosted on G2.com.

I like ExtensisHR's HR functions and their compliance team, as they help us with the administrative and compliance challenges we face. This is particularly beneficial for small to medium-sized businesses like ours. I also like the benefits they provide to all employees. The compliance team ensures we're in compliance for all states where we have employees, which is crucial since we have many remote employees. The HR functions keep us up to date with onboarding and any new updates. Additionally, I like the administrative functions they offer and the support team Review collected by and hosted on G2.com.

The application has room to upgrade Review collected by and hosted on G2.com.

From the very start, my Extensis team has been available, communicative, kind, and supportive. And did I mention patient? Because I have a LOT of questions. Most of all, I like that they don't treat me like a customer or a client but rather like someone they really care about. That's rare and fantastic. Review collected by and hosted on G2.com.

I have spent a full minute trying to think of something I dislike about ExtensisHR, and I cannot Review collected by and hosted on G2.com.

I’ve found the payroll processing and overall support to be truly exceptional. Our payroll specialist is highly responsive and proactive, flags anything that looks out of the norm, and is able to support us right away whenever we need help. Review collected by and hosted on G2.com.

There are a few areas that I'd mention, although dislike is a harsh word. That said:

I do feel like our HR support (Account manager/HRBPs) seem to be very busy. I'm not sure how many clients they support, but I find myself following up multiple times to get a response. I have an HR background, so there isn't much that I ask for, so I can't imagine clients without an internal HR person. When I do reach out, it takes time to get a response.

Navigating the platform is not easy. Everyone knows that during onboarding, you are shown a lot of things in a short period of time and you won't remember/observe 90% of what you see.

For Admins who are most likely very busy with their day job, we don't have the luxury to look around the platform and take advantage of what's available to us. I have asked to know more about what's available, to understand what other clients might find beneficial, etc. It would be helpful to have more support around this. For example, I only now found out about the recruitment team benefit and ONLY because my sales rep checked in with me and told me to take a look.

401k integration is limited. Unless we choose one of the three integration 401k options available, it is clunky to process our 401k payments every month. I thought moving to extensis would providing more time savings, but I admit I spend more time with Extensis than my prior payroll provider.

I see AI is a topic for me to comment on, but I have not seen AI geatures anywhere Review collected by and hosted on G2.com.

I like that ExtensisHR is just there for me, almost like an extension of my team. As a seasoned HR person, it's incredibly helpful to have a resource I can turn to for backup, guidance, or help on HR-related items. I also appreciate how the team has been incredibly helpful and responsive over the past couple of years. Fior, who we’ve been working with recently, is amazing. Her follow-up emails are detailed and provide so much information, and I’m excited to be working with her. Review collected by and hosted on G2.com.

I do wish that the performance review platform was global. We have employees in both the US and Canada, and I would like to be able to use one platform to do performance reviews and goal setting for both countries. The last time I asked about this, it was impossible. I didn't hear back from the account manager. Review collected by and hosted on G2.com.

So far, our transition to a new PEO has gone very well. We’re still learning everything Extensis has to offer, but each time we discover and start using a new feature, we’re impressed. The platform is simple to use and very intuitive. The staff we’ve worked with have been knowledgeable, efficient, responsive, and genuinely pleasant to deal with throughout the process. We’re also very happy with the benefits Extensis offers our team. The benefits enrollment period went smoothly, and the affordable insurance alone has made the switch well worth it.

Onboarding was a monumental task and we are grateful for all the help and guidance we received. The professionalism of Extensis Staff it top notch. When we did have an issue with a person, that was quickly resolved. Review collected by and hosted on G2.com.

The transition to the new 401K platform has felt a bit disjointed. It’s the one area where we didn’t fully understand the ins and outs with our previous provider, and it seemed that when we needed a little more hand-holding, it wasn’t really there. My understanding is that the 401K department is going through some restructuring, which may explain why our experience hasn’t been optimal.

Still, it did elicit some anxiety, since we’re responsible for our employees’ money and felt uncertain at times. Another frustration was that it sometimes seemed like different departments within Extensis weren’t communicating with each other. There was a lot of information we needed to provide for onboarding, and having to share the same details multiple times for different departments became pretty cumbersome. Review collected by and hosted on G2.com.

During this transition it was extremely helpful as an administrator to monitor employees during the onboarding and benefits enrollment process. I was easily able to run reports and reach out the employees directly if any pending items still needed to be completed. Review collected by and hosted on G2.com.

I have not experienced any downsides.

The only thing for me as an administrator is to take extra time to learn and get accustomed to new platform. Review collected by and hosted on G2.com.

I really like the service from ExtensisHR. The team is always very helpful, thorough, friendly, and there when you need them. I often use the PTO management feature, which is crucial for managing the US team from the UK office and ensuring compliance with company protocol. The initial setup was easy since everyone was very helpful. Review collected by and hosted on G2.com.

I think ExtensisHR can be a little confusing and not easy to navigate. With PTO, it would be good to see who is on leave when you are going to approve it. Review collected by and hosted on G2.com.