--- title: Extension for Jira Service Management Reviews meta_title: 'Extension for Jira Service Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Extension for Jira Service Management works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 7 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Extension for Jira Service Management Reviews **Vendor:** Deviniti **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 7 ## About Extension for Jira Service Management Customize Jira Service Management projects and Customer Portals flexibly. Spoil your customers with a smooth service process thanks to our feature bundle. Contact Us ## Extension for Jira Service Management Pros & Cons **What users like:** - Users value the **improved efficiency** of the Extension for Jira Service Management, enhancing overall performance and customization. (2 reviews) - Users value the **flexibility** of the Extension for Jira Service Management, enabling tailored workflows and dynamic forms. (2 reviews) - Users value the **enhanced customization** of the Extension for Jira Service Management, improving efficiency and customer experience. (1 reviews) - Users value the **enhanced customization** features of the Extension for Jira Service Management, boosting efficiency and customer satisfaction. (1 reviews) - Users value the **easy access** of Extension for Jira Service Management, enhancing their overall user experience significantly. (1 reviews) - Helpful (1 reviews) - Users find **tracking ease** in Extension for Jira Service Management, seamlessly managing requests and enhancing efficiency. (1 reviews) **What users dislike:** - Users find the **limited customization** options frustrating, as they lead to a complex setup requiring significant time and expertise. (2 reviews) - Users find the **steep learning curve** challenging, requiring significant time and expertise to navigate effectively. (2 reviews) - Users experience **poor performance** due to a complex learning curve and UI/UX limitations impacting their overall satisfaction. (1 reviews) - Users find the **time-consuming setup process** challenging, needing significant expertise for effective customizations. (1 reviews) ## Extension for Jira Service Management Reviews ### 1. Easy way to manage all **Rating:** 4.5/5.0 stars **Reviewed by:** Valeria M. | Tech Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Extension for Jira Service Management?** General usefulness, improved user experience, admin & customization capabilities, performance and efficiency. **What do you dislike about Extension for Jira Service Management?** The learning curve can be complex, there's UI/UX limitations, performance issues, limited native support. **What problems is Extension for Jira Service Management solving and how is that benefiting you?** It helps for better data collection & smarter forms which is a need in our environment and needs for our customers, enhanced customization without custom code, streamlining support workflows and role based visibility, plus user segmentation since its a need for us to collect different data from different clients based on our support plans. ### 2. Enhance the capabilities of Jira Service Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Extension for Jira Service Management?** The Extension for Jira Service Management enhances customization with dynamic forms, advanced SLA tracking, and tailored workflows, improving efficiency and customer experience **What do you dislike about Extension for Jira Service Management?** can be complex to set up, requiring time and expertise for advanced customizations **What problems is Extension for Jira Service Management solving and how is that benefiting you?** The Extension for Jira Service Management solves issues like limited customization, basic SLA tracking, manual processes, and reporting gaps - [View Extension for Jira Service Management pricing details and edition comparison](https://www.g2.com/products/extension-for-jira-service-management/reviews?filters%5Bsentiment_snippet%5D=2001576&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+01%3A27%3A22+-0500&secure%5Bsession_id%5D=e7ba1d09-b254-423c-9ca3-d3697ff0d1e4&secure%5Btoken%5D=b9e605c34bf055a6a69bee6b4c4bcf38bfd8d477ef1c5eba015053150cd085b0&format=llm_user) ## Extension for Jira Service Management Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Extension for Jira Service Management Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,588 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)