--- title: Extension for Jira Service Management Reviews meta_title: 'Extension for Jira Service Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Extension for Jira Service Management works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 7 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Extension for Jira Service Management Reviews **Vendor:** Deviniti **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 7 ## About Extension for Jira Service Management Customize Jira Service Management projects and Customer Portals flexibly. Spoil your customers with a smooth service process thanks to our feature bundle. Contact Us ## Extension for Jira Service Management Pros & Cons **What users like:** - Users value the **improved efficiency** of the Extension for Jira Service Management, enhancing overall performance and customization. (2 reviews) - Users value the **flexibility** of the Extension for Jira Service Management, enabling tailored workflows and dynamic forms. (2 reviews) - Users value the **enhanced customization** of the Extension for Jira Service Management, improving efficiency and customer experience. (1 reviews) - Users value the **enhanced customization** features of the Extension for Jira Service Management, boosting efficiency and customer satisfaction. (1 reviews) - Users value the **easy access** of Extension for Jira Service Management, enhancing their overall user experience significantly. (1 reviews) - Helpful (1 reviews) - Users find **tracking ease** in Extension for Jira Service Management, seamlessly managing requests and enhancing efficiency. (1 reviews) **What users dislike:** - Users find the **limited customization** options frustrating, as they lead to a complex setup requiring significant time and expertise. (2 reviews) - Users find the **steep learning curve** challenging, requiring significant time and expertise to navigate effectively. (2 reviews) - Users experience **poor performance** due to a complex learning curve and UI/UX limitations impacting their overall satisfaction. (1 reviews) - Users find the **time-consuming setup process** challenging, needing significant expertise for effective customizations. (1 reviews) ## Extension for Jira Service Management Reviews ### 1. Easy way to manage all **Rating:** 4.5/5.0 stars **Reviewed by:** Valeria M. | Tech Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Extension for Jira Service Management?** General usefulness, improved user experience, admin & customization capabilities, performance and efficiency. **What do you dislike about Extension for Jira Service Management?** The learning curve can be complex, there's UI/UX limitations, performance issues, limited native support. **What problems is Extension for Jira Service Management solving and how is that benefiting you?** It helps for better data collection & smarter forms which is a need in our environment and needs for our customers, enhanced customization without custom code, streamlining support workflows and role based visibility, plus user segmentation since its a need for us to collect different data from different clients based on our support plans. ### 2. Enhance the capabilities of Jira Service Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Extension for Jira Service Management?** The Extension for Jira Service Management enhances customization with dynamic forms, advanced SLA tracking, and tailored workflows, improving efficiency and customer experience **What do you dislike about Extension for Jira Service Management?** can be complex to set up, requiring time and expertise for advanced customizations **What problems is Extension for Jira Service Management solving and how is that benefiting you?** The Extension for Jira Service Management solves issues like limited customization, basic SLA tracking, manual processes, and reporting gaps ### 3. Streamlining Service **Rating:** 4.5/5.0 stars **Reviewed by:** kavya k. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Extension for Jira Service Management?** it will Improved customer experience like It allows the customer for customizing the Jira Service Management in customer portal, it is more user-friendly and visually appealing. This can lead to increased customer satisfaction it enhanced agent productivity Features it can help agents resolve issues faster and more efficiently. Increased security and control: The extension offers various security features like permission settings for different elements, which can help organizations protect sensitive data. it Integrat with Third-Party Tools. and very easy to implement. very good customer support. frequency of use **What do you dislike about Extension for Jira Service Management?** Vendor lock-in: By relying on a third-party extension, you might become locked into the vendor's ecosystem and pricing structure, making it difficult to switch to other solutions in the future. and lomited customization. **What problems is Extension for Jira Service Management solving and how is that benefiting you?** Limited customer portal: The default Jira Service Management customer portal can be basic and lack customization options. ### 4. Best Experience for Extension for Jira Service Management **Rating:** 4.5/5.0 stars **Reviewed by:** Dinesh J. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Extension for Jira Service Management?** The team of this extension is very supportive and helpful. **What do you dislike about Extension for Jira Service Management?** No. Nothing to dislike for this extension. **What problems is Extension for Jira Service Management solving and how is that benefiting you?** This extension helps us to manage our projects on Jira. With the help of this extension, we can manage multiple projects as well. ### 5. Jira is easy and user friendly project managment tool **Rating:** 4.5/5.0 stars **Reviewed by:** Rafeek T. | QA TESTER, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Extension for Jira Service Management?** Easy access project managment tool and we can get all status analytics of projects in single tool. For implementation and integration with hr managment tool also easy. Highly recommend for frequency of use. **What do you dislike about Extension for Jira Service Management?** Customer service needs to improve.all other things are good. **What problems is Extension for Jira Service Management solving and how is that benefiting you?** Customer support response is delay. ### 6. Sharing my experience regarding Jira Service Management, which helps better service management. **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal J. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Extension for Jira Service Management?** It helps to easily receive, track, manage, and resolve requests from your team's customers and efficient way to handle Incident Management, Change Management, Problem Managemen, Service level agreements, Automation, Reporting and more.. **What do you dislike about Extension for Jira Service Management?** The only issue I have is with the confusing settings needed for certain user modifications. **What problems is Extension for Jira Service Management solving and how is that benefiting you?** It is helping to resolve the queries coming from customer in the form of incidents, managing probelms, generating reports and doing analysis and better communication with the customers. ### 7. Built for a purpose, meets/exceeds in a few areas **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Extension for Jira Service Management?** Built for a specific purpose and meets the expectations. **What do you dislike about Extension for Jira Service Management?** Could bring in some customization options that could fit into multiple use cases/teams and not just ITSM **What problems is Extension for Jira Service Management solving and how is that benefiting you?** Using it as a helpdesk tool, like it so far. - [View Extension for Jira Service Management pricing details and edition comparison](https://www.g2.com/products/extension-for-jira-service-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-22+17%3A20%3A55+-0500&secure%5Bsession_id%5D=fa278d42-1c64-4e89-a613-0a39b6b2ffeb&secure%5Btoken%5D=9a5811ed78be1373b8ea769f25692d778276091c3b33d7d73ede413a9ebc28f0&format=llm_user) ## Extension for Jira Service Management Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Extension for Jira Service Management Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,724 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,543 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)