ExtendInsights Reviews (48)

Reviews

ExtendInsights Reviews (48)

4.5
48 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and time-saving capabilities of ExtendInsights, highlighting its effectiveness in simplifying bulk data uploads and updates to NetSuite. Many appreciate the seamless integration with Excel, which allows for quick data management without the hassle of manual entry. However, some users note that the system can experience slow performance when handling large files.

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Sarah M.
SM
Sarah M.
Financial Accountant
Mid-Market (51-1000 emp.)
"A Huge Time-Saver for Bulk NetSuite Record Updates"
4.5/5
What do you like best about ExtendInsights?

I like how much easier it makes updating NetSuite records in bulk. I use it to export NetSuite data, make updates and upload those changes back into NetSuite without the manual processing time that this sort of task would usually required.

The custom NetSuite templates are also really useful for recurring updates as they make the process easier to manage and quicker. It has helped to reduce time spent on repetitive record maintenance and handling large updates. It saves a significant amount of time. Review collected by and hosted on G2.com.

What do you dislike about ExtendInsights?

The main area that I think could be improved is the user interface when working with the custom NetSuite templates. There are quite a few buttons and links to click before downloading a record and then uploading, and the order of steps is not always intuitive.

This can make the process feel more complicated than it needs to be, especially for users who do not use the templates every day. A more streamlined workflow or simplified navigation would make the process easier and faster. Review collected by and hosted on G2.com.

Response from Dawn Jonckowski of ExtendInsights

“Much easier” might be our two favorite words, especially when it comes to using ExtendInsights to update NetSuite records! We’re thrilled to hear that you’ve experienced a significant time savings with solid ROI.

Thanks for sharing your feedback on custom templates, too. We’re always looking to improve and make ExtendInsights even more user-friendly and will be sure to pass your feedback along to our design team. In the meantime, make sure you also check out our support site section on working with templates for additional tips and tricks!

See how ExtendInsights improved
Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Mid-Market (51-1000 emp.)
"The Only Tool That Makes Connecting Excel to NetSuite Easy"
5/5
What do you like best about ExtendInsights?

It's the only tool that helps me with connecting Excel to netsuite. It's very helpful for this reason. It's worth the price! Time is valuable in a small company where people hold many roles. It's worth the price! Time is valuable in a small company where people hold many roles. It's worth the price! Time is valuable in a small company where people hold many roles. Review collected by and hosted on G2.com.

What do you dislike about ExtendInsights?

I think at times it can be a bit buggy. For instance, it asks me to log in very often. Or I sometimes click on a import template and it just gets stuck in a constant loading loop, but if I close and reopen the app, it's fixed. Review collected by and hosted on G2.com.

Jeffrey F.
JF
Jeffrey F.
VP Finance
Mid-Market (51-1000 emp.)
"Extend Insights Transformed Our NetSuite Close with Flexible, Large Uploads"
5/5
What do you like best about ExtendInsights?

Extend Insights has given our company a lot of flexibility when it comes to journal entries and entering data into NetSuite. The ability to upload large invoices and journal entries has been a game changer for our close and monthly process. Review collected by and hosted on G2.com.

What do you dislike about ExtendInsights?

If you’re working with an Excel file that has tens of thousands of records to update, the system can slow down or even pause. I’ve found it’s easier to just remember to upload in batches. That said, I’m not sure whether this is a NetSuite issue or something specific to Extend Insights. Review collected by and hosted on G2.com.

Response from Dawn Jonckowski of ExtendInsights

Thanks for the review! We love hearing real life accounts of how ExtendInsights saves users time and makes it easier to work with their data.

Slow uploads are most often caused by NetSuite workflows or scripts running on each record via Web Services. Working with your NetSuite Admin to disable those contexts for non-essential logic typically makes a significant difference. Check out this support article on performance tips for more help!

See how ExtendInsights improved
Mohsen M.
MM
Mohsen M.
Financial Accountant
Mid-Market (51-1000 emp.)
"Challenging Initial Setup for Complex Journal Entry Uploads"
2.5/5
What do you like best about ExtendInsights?

Once it’s set up correctly, it’s very easy to upload journal entries directly into our ERP, NetSuite. The product feels smooth and east to use once set up. It has integrated nicely with our ERP. The speed and reliability is nice. I am unsure of the pricing because I did not purchase it myself but I would guess the price matches the value and we get our moneys worth and ROI is good. It was very easy finding help and support for the product and onboarding was fairly smooth. I have not dabbled in the AI-powered capabilities or intelligence features yet so I can not speak to that. Review collected by and hosted on G2.com.

What do you dislike about ExtendInsights?

One thing that is difficult is initially setting up the product for journal entry uploads. This is especially true for complex uploads. Review collected by and hosted on G2.com.

Response from Dawn Jonckowski of ExtendInsights

Thanks for your honest feedback—it helps us improve! We’d like a little more information on what you found difficult so we can be sure to address it going forward. Please look for an email from your customer success rep in the next few business days.

In the meantime, we offer free support via our in-app chat and support site, including specific articles to help you upload journal entries. Check out the one included here for some additional tips and tricks on uploading new journal entries.

See how ExtendInsights improved
Verified User in Accounting
AA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Extends NetSuite Reporting and Data Extraction with Ease"
4/5
What do you like best about ExtendInsights?

It really extend the ability of NetSuite. We use the tool mainly to upload and get informaiton out from NetSuite. It helps us out on the report and generate necessary information needed. Really a good experience to use it. Review collected by and hosted on G2.com.

What do you dislike about ExtendInsights?

The UI on the excel plugin definitely needs a lot of work. I have several users keep coming back to complain the tool doesn't allow them to log out correctly, and the cache also caused issues when my company changed email previously. We had to reintall windows to get this resolved. Review collected by and hosted on G2.com.

MM
Mariam M.
Payroll Specialist
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Intuitive Payroll Reporting That Saves Time and Boosts Decision-Making"
4/5
What do you like best about ExtendInsights?

What I like most about ExtendInsights is how easy it is to access and analyze payroll data. The reporting tools feel intuitive, and the dashboards make it straightforward to locate the information I need quickly. Overall, it saves me time, improves efficiency, and supports better decision-making. Review collected by and hosted on G2.com.

What do you dislike about ExtendInsights?

haven't experienced any major issues with ExtendInsights. If anything, I'd appreciate faster report loading times and a few more customization options, but overall it has met my needs well. Review collected by and hosted on G2.com.

Ian G.
IG
Ian G.
Accounting Manager
Small-Business (50 or fewer emp.)
"Efficient Data Handling and Insights with ExtendInsights"
5/5
What do you like best about ExtendInsights?

I appreciate the speed of importing trial balances, which was a big immediate win for me. Over time, ExtendInsights has allowed me to efficiently reclassify past transactions, giving me a better handle on utilizing the dimensions and other fields in Netsuite. I love that ExtendInsights lives in Excel, providing direct access to my Netsuite data, which makes everything easier and faster. Their resources and webinars have been really useful, and using the product has greatly enhanced my overall database understanding of Netsuite. I also find the setup quick and user-friendly, as it was set up in minutes. Starting with basic imports, I've been able to build my sophistication with it over time. Review collected by and hosted on G2.com.

What do you dislike about ExtendInsights?

It does not download NetSuite budget data well, and the credit card records are not as usable, but those are the only limitations I have run into. Review collected by and hosted on G2.com.

Response from Dawn Jonckowski of ExtendInsights

Thanks for the great review! We especially love hearing how working with ExtendInsights has improved your NetSuite acumen—not to mention how much more efficient your processes have become.

Regarding NetSuite budget data, we have some exciting new options coming this summer that we think you’ll want to check out. In the meantime, our support team is always standing by ready to help. Just reach out in the in-app chat!

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Faster SKU and PO Creation Than NetSuite—User-Friendly Once You Get the Hang of It"
4.5/5
What do you like best about ExtendInsights?

It’s fairly user-friendly once you figure out what you need to do. For example, creating a new SKU is much faster than going into NetSuite, clicking through everything, and then waiting on the NetSuite lag. It’s also quicker than doing a CSV upload, waiting for it to process, and then finding out you missed something and having to redo it all over again. Review collected by and hosted on G2.com.

What do you dislike about ExtendInsights?

Sometimes finding the netsuite field that you are looking for is a little tough especially if it's a specific custom ID. Review collected by and hosted on G2.com.

Response from Dawn Jonckowski of ExtendInsights

It’s so great to hear how much faster SKU and PO creation are for you! We’re all about efficiency, and love seeing proof points like this.

While there’s always a learning curve for new software, we do endeavor to make ExtendInsights as user-friendly and intuitive as possible. If you get stuck on something, our support site has a full library of helpful articles, and you can always reach out to our support team directly via the in-app chat.

See how ExtendInsights improved
Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Efficiency booster with Excellent Support"
4.5/5
What do you like best about ExtendInsights?

I primarily use ExtendInsights for automatically loading NetSuite data into Excel and for quickly uploading large journals and other data into NetSuite. It greatly assists me with the month-end closing and saves a lot of time. I also appreciate that it is easy to use and that there is good support. ExtendInsights has no issues with the custom fields in NetSuite and it is very easy to create custom templates. The initial setup went very smoothly with good explanations, and the service desk was helpful when something didn't work. Review collected by and hosted on G2.com.

What do you dislike about ExtendInsights?

If I want to upload a large booking, it sometimes takes a long time because it first has to 'verify' all the data. Review collected by and hosted on G2.com.

Verified User in Consulting
GC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Great Data Migration Tool with Performance Hiccups"
3.5/5
What do you like best about ExtendInsights?

I like having the capability of having standardized tables without needing to recreate the data relationship for our data migration activities. I also like being able to manage data without going through the CSV import queue in NetSuite. Additionally, I appreciate the capability to update existing data in the system without worrying about affecting other data, especially if the update relates to line items. Review collected by and hosted on G2.com.

What do you dislike about ExtendInsights?

The primary issue is system performance. Most of the time, it takes a very long time for ExtendInsights to download and upload data even if there is only a small subset. For larger datasets, it almost becomes impossible since it takes a huge amount of time, sometimes hours, compared to seconds when downloading the data directly from NetSuite via Saved Search. There was also a downgrade from a previous version where we could edit or create a saved template using an existing table on the sheet. Now, if changes are needed, like adding or removing columns, we have to recreate the table on the spreadsheet. The downgrade on this feature is disappointing, especially since we work on multiple NetSuite accounts with various client templates. Another issue is that if there is an ongoing data download/upload in progress, opening another spreadsheet leads to errors, even if you just change windows. Review collected by and hosted on G2.com.

Response from Dawn Jonckowski of ExtendInsights

We’re glad to hear your success story! Today, downloading data is inherently slow (without getting into the weeds, it is a technical requirement since we also need certain field data available for write back which is only available to us in NetSuite’s slower search). We will bring up the template concern to our product manager (sorry about that).

Finally, with regards to opening another sheet during ongoing data downloads or uploads, we have a solution for you which is to enable background upload for larger data sets. In addition to working on other sheets, you could even have Excel closed and the data continues to update. If you get stuck, feel free to reach out to our support team directly via the in-app chat!