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Omri K.
Mid-Market (51-1000 emp.)
"Great service and value"
5/5
What do you like best about Extend?

The team's service, knowledge and attentiveness. Willingness to help and extremely easy way to increase sales Review collected by and hosted on G2.com.

What do you dislike about Extend?

There are other solutions which allow us to be more flexible with the sales price Review collected by and hosted on G2.com.

Jordan K.
JK
Jordan K.
Small-Business (50 or fewer emp.)
"Great Customer Service"
4/5
What do you like best about Extend?

We have always been able to easily get a hold of someone when we need help on an order. Review collected by and hosted on G2.com.

What do you dislike about Extend?

I can't really think of anything that we don't like. Wish they covered glass/ceramic items, but understand why they don't. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"It just works"
5/5
What do you like best about Extend?

Simple to set up. And support is helpful in getting everything set up. At end of day, it's free cash for little effort. Review collected by and hosted on G2.com.

What do you dislike about Extend?

Sometimes there are issues that required review of invoice, but support is helpful in getting it resolved. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Extend integration with Shopify is a snap!"
5/5
What do you like best about Extend?

Support and ease of integration with our Shopify platform. Review collected by and hosted on G2.com.

What do you dislike about Extend?

Nothing, services and platform work great for us. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"Great Product Protection Plans from Extend"
5/5
What do you like best about Extend?

The claims process is straightforward, quick, and simple. There is no fine print and Extend genuinely cares about getting the customer into a replacement as easily as possible. Review collected by and hosted on G2.com.

What do you dislike about Extend?

Nothing to dislike. Visited their website early on for more information about their protection plans and found it easy to navigate, making the claims process very simple if it is ever needed. Review collected by and hosted on G2.com.

TF
Todd F.
Small-Business (50 or fewer emp.)
"Easy to work with, flexible, adds value to the site"
3.5/5
What do you like best about Extend?

Most helpful is that our customers often want extended 'warranties' on their instruments, Extend provides this at zero effort on our part :) Review collected by and hosted on G2.com.

What do you dislike about Extend?

The site modifications have caused some issues, which is unfortunate - formatting, etc Review collected by and hosted on G2.com.

Zack F.
ZF
Zack F.
Shark Wheel COO
Small-Business (50 or fewer emp.)
"What You Need"
5/5
What do you like best about Extend?

Extend is a necessary tool for products like ours that need extended warranty options for our customers. Great product! Review collected by and hosted on G2.com.

What do you dislike about Extend?

The process to onboard is time consuming a bit. Review collected by and hosted on G2.com.

EC
Erik C.
eCommerce
Small-Business (50 or fewer emp.)
"Very Well Done Protection Plan Company"
5/5
What do you like best about Extend?

The onboarding team at Extend was terrific to deal with. They made the process very fast and easy to get set up. Two states require a certificate to sell protection plans and Extend reimbursed us for those applications. It was a great experience overall. The additional income is making a big difference in our profitability. Review collected by and hosted on G2.com.

What do you dislike about Extend?

Some of our big ticket items are not eligible currently for protection plans due to the size and installation complexity, however, they are currently working on a solution for this which includes setting up a repair network! Review collected by and hosted on G2.com.

KJ C.
KC
KJ C.
Founder / Owner
Small-Business (50 or fewer emp.)
"Awesome experience so far"
5/5
What do you like best about Extend?

Increased my AOV by quite a bit and has been simple to use Review collected by and hosted on G2.com.

What do you dislike about Extend?

Nothing at all so far it has been fantastic! Review collected by and hosted on G2.com.

Bailey C.
BC
Bailey C.
COO
Small-Business (50 or fewer emp.)
"It was simply and provided great value and assurance to our customers"
4.5/5
What do you like best about Extend?

They take the risk for us while providing assurance to our customers. Review collected by and hosted on G2.com.

What do you dislike about Extend?

The set up in the backend with products is a bit clunky Review collected by and hosted on G2.com.