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Some of the flexibility in reports and depth of data Review collected by and hosted on G2.com.
Terrible payroll component that is constrictive and cumbersome. Road and Bridge component does not work at all. Legacy screens prohibit some functions. Large data needs produce "fatal errors" Some data is difficult to trace. API's don't work well. Review collected by and hosted on G2.com.
Thank you for taking the time to share your experience with Explorer Eclipse. We really appreciate you highlighting both what’s working for you and where things haven’t met your expectations.
It’s great to hear that you’ve found value in the flexibility of our reporting tools and the depth of available data. At the same time, we’re sorry to hear about the challenges you’ve faced, especially around performance, error messages, and difficulties with certain components.
We understand your frustration with the legacy screens and system limitations. Improving usability, performance, and stability continues to be a major focus for our team. We’re actively updating key areas of the software, including the Registers and other core components, to modernize the experience and reduce issues like the ones you described.
While many of our customers haven’t encountered these same problems, your feedback is important and has already been shared with our team. If you're open to it, we’d really appreciate the chance to learn more about the issues you’re seeing. Please don’t hesitate to reach out to your Explorer contact or our support team so we can help investigate further.
Thanks again for helping us make Eclipse better.
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