- What is Explorance MLY:
Explorance MLY, pronounced [mi-lee], is an award-winning AI-powered feedback analytics platform that transforms open-ended comments from any source into clear, actionable insights. Using Explorance’s pre-built machine learning models, MLY categorizes qualitative feedback into relevant topics, detects sentiment, redacts sensitive content, highlights recommendations, and flags critical issues—all with exceptional speed and accuracy.
With MLY, you can leverage three purpose-built models: Student Experience Intelligence, Employee Experience Intelligence, or Employee Learning Intelligence. Each model is equipped with relevant topics that provide contextualized, nuanced insights that you can action quickly.
Developed in-house and continuously refined, MLY reflects years of feedback expertise, thoughtful design, and a shared commitment to helping organizations amplify the voices of their people.
- Key benefits:
1. Contextual Categorization:
Comments are automatically analyzed and organized according to specific topics relevant to student experience, employee experience, and employee learning programs, making it extract meaningful insights specific to each context.
2. Sentiment Analysis:
Analyze feedback to surface the most positive and negative topics, break down results by demographics, and receive prioritized recommendations organized by key themes to highlight strengths, identify growth opportunities, and drive effective action.
3. Targeted Recommendations:
Receive prioritized recommendations organized by key topics to focus attention on the most important issues and support effective action.
4. Sensitive Content Redaction:
Use custom keyword filters to automatically redact non-constructive or harmful feedback, protecting individuals from exposure to disruptive language while keeping valuable insights intact.
5. Custom Models:
Define a personalized category structure and map institution-specific terminology to get a more accurate and comprehensive analysis.
6. Alerts on Pressing Topics:
Automatically flag inappropriate content, identify emerging issues, and prioritize critical topics, allowing for timely, proactive responses to maintain a safe and responsive feedback culture.
7. Proprietary Models:
Leverage Proprietary Models that is continuously trained and improved on relevant feedback and enhanced by expert reviews to deliver accurate, high-quality insights that adapt to emerging themes and provide prioritized recommendations for effective, focused action.
8. Scalable Comment Analysis:
Upload large amounts of comments and receive fast, accurate, and scalable analysis in minutes.
9. Insight Dashboards:
Use fully customizable dashboards to segment feedback by demographics with powerful widgets. Easily collaborate with stakeholders to monitor sentiment, highlight key areas for improvement, and drive informed decisions across your organization.
10. Multilingual Analysis:
Capture input from all participants regardless of language — including Arabic, Bulgarian, Chinese (simplified), Chinese (traditional), Czech, Danish, Dutch, English (American), English (British), Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Portuguese (Brazilian), Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian —ensuring inclusive and representative insights across diverse populations.
