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Experience.com Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Experience.com, seamlessly managing testimonials and integrating with various platforms. (131 mentions)
Users praise the exceptional customer service of Experience.com, highlighting professional support and a collaborative partnership approach. (101 mentions)
Users value the integrative review management of Experience.com, enhancing legitimacy and customer engagement seamlessly. (85 mentions)
Users love the collaborative and supportive customer support at Experience.com, enhancing business growth and user satisfaction. (77 mentions)
Users love the seamless integrations of Experience.com, enhancing legitimacy and simplifying client interactions. (74 mentions)
Users often face linking issues with Experience.com, making it challenging to integrate with various platforms smoothly. (22 mentions)
Users express frustration with email overload and tracking difficulties, as well as limited review submission options for clients. (20 mentions)
Users are frustrated by missing features, including the inability to delete bad reviews and create ads directly. (19 mentions)
Users experience slow support responses when reporting issues, leading to frustration and unresolved concerns. (17 mentions)
Users find the posting issues problematic as reviews don't sync with Google and unwanted auto-posting occurs. (14 mentions)
Users express frustration over review issues that misrepresent satisfaction and limit response opportunities, affecting overall ratings. (14 mentions)
Users find the linking process cumbersome, particularly when connecting accounts like Facebook and Google. (12 mentions)

Top Pros or Advantages of Experience.com

1. Ease of Use
Users appreciate the ease of use of Experience.com, seamlessly managing testimonials and integrating with various platforms.
See 131 mentions

See Related User Reviews

Cassandra C.
CC

Cassandra C.

Small-Business (50 or fewer emp.)

5.0/5

"Experience.com is an easy way to promote my business and grow!"

What do you like about Experience.com?

I like that I can ask my clients for reviews and link my various lender and title companies with ease.

Nate H.
NH

Nate H.

Small-Business (50 or fewer emp.)

5.0/5

"Experience.com tells you who's legit!"

What do you like about Experience.com?

I love the integrations! I mean, it can pull reviews from the top review sites and show it as sort of a social media page for your legitimacy! It's li

2. Helpful
Users praise the exceptional customer service of Experience.com, highlighting professional support and a collaborative partnership approach.
See 101 mentions

See Related User Reviews

William L.
WL

William L.

Mid-Market (51-1000 emp.)

5.0/5

"Amazing Reviews"

What do you like about Experience.com?

This service has by far outpaced any other review provider , really verifying our clients and engaging them to provide the best feedback

Jenn N.
JN

Jenn N.

Small-Business (50 or fewer emp.)

5.0/5

"SEO Results for a Reasonable Price"

What do you like about Experience.com?

I like that I get the same results using Experience.com than I did using a PR firm who charged me over 3x more. My representative at Experience.com is

3. Review Management
Users value the integrative review management of Experience.com, enhancing legitimacy and customer engagement seamlessly.
See 85 mentions

See Related User Reviews

Melinda H.
MH

Melinda H.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use and all in one place"

What do you like about Experience.com?

This site keeps all reviews in one place and is a great way to track the customer experience and service ratings.

Nate H.
NH

Nate H.

Small-Business (50 or fewer emp.)

5.0/5

"Experience.com tells you who's legit!"

What do you like about Experience.com?

I love the integrations! I mean, it can pull reviews from the top review sites and show it as sort of a social media page for your legitimacy! It's li

4. Customer Support
Users love the collaborative and supportive customer support at Experience.com, enhancing business growth and user satisfaction.
See 77 mentions

See Related User Reviews

Melinda H.
MH

Melinda H.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use and all in one place"

What do you like about Experience.com?

This site keeps all reviews in one place and is a great way to track the customer experience and service ratings.

Jenn N.
JN

Jenn N.

Small-Business (50 or fewer emp.)

5.0/5

"SEO Results for a Reasonable Price"

What do you like about Experience.com?

I like that I get the same results using Experience.com than I did using a PR firm who charged me over 3x more. My representative at Experience.com is

5. Experience
Users love the seamless integrations of Experience.com, enhancing legitimacy and simplifying client interactions.
See 74 mentions

See Related User Reviews

Melinda H.
MH

Melinda H.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use and all in one place"

What do you like about Experience.com?

This site keeps all reviews in one place and is a great way to track the customer experience and service ratings.

Nate H.
NH

Nate H.

Small-Business (50 or fewer emp.)

5.0/5

"Experience.com tells you who's legit!"

What do you like about Experience.com?

I love the integrations! I mean, it can pull reviews from the top review sites and show it as sort of a social media page for your legitimacy! It's li

Top Cons or Disadvantages of Experience.com

1. Linking Issues
Users often face linking issues with Experience.com, making it challenging to integrate with various platforms smoothly.
See 22 mentions

See Related User Reviews

Kim W.
KW

Kim W.

Small-Business (50 or fewer emp.)

5.0/5

"Generates attention in all the right places to be seen when it matters!"

What do you dislike about Experience.com?

Since my company doesn't prefer gmail.com usage, it's sometimes hard to link my accounts and follow them at work. I have to see gmail.com alerts on my

Tina S.
TS

Tina S.

Small-Business (50 or fewer emp.)

5.0/5

"Experience has been a game changer!!!"

What do you dislike about Experience.com?

I am not able to integrate into Zillow.com reviews

2. Review Management
Users express frustration with email overload and tracking difficulties, as well as limited review submission options for clients.
See 20 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"New to Experience - but so far it has been great!"

What do you dislike about Experience.com?

I don't love that clients have the choice of just giving a star review versus typing something out. I wish all my clients had to include a typed revi

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use"

What do you dislike about Experience.com?

Shows up in clients spam folder. System only allows sending the same client a review once every 90 days, should be allowed to resend when client doesn

3. Missing Features
Users are frustrated by missing features, including the inability to delete bad reviews and create ads directly.
See 19 mentions

See Related User Reviews

constance p.
CP

constance p.

Enterprise (> 1000 emp.)

5.0/5

"Experience has given me a professional website to host all reviews."

What do you dislike about Experience.com?

The tasks that you don't have completed you can't remove if they do not pertain to you.

Daniel O.
DO

Daniel O.

Mid-Market (51-1000 emp.)

5.0/5

"Great, user friendly, marketing materials are extremely easy to use"

What do you dislike about Experience.com?

I would like Ad creation to be embedded within the software

4. Reporting Issues
Users experience slow support responses when reporting issues, leading to frustration and unresolved concerns.
See 17 mentions

See Related User Reviews

Brad M.
BM

Brad M.

Small-Business (50 or fewer emp.)

3.0/5

"Current enterprise Customer"

What do you dislike about Experience.com?

reporting is not the best, need to know how Experience.com is helping with SEO and clicks.

MT

marco t.

Mid-Market (51-1000 emp.)

5.0/5

"Experience.com has helped improve my online presence."

What do you dislike about Experience.com?

I think my profile has not updated and ranking has not improved online. I do not like that I have to have a YouTube channel.

5. Posting Issues
Users find the posting issues problematic as reviews don't sync with Google and unwanted auto-posting occurs.
See 14 mentions

See Related User Reviews

Trevor M.
TM

Trevor M.

Small-Business (50 or fewer emp.)

4.5/5

"Helpful for my business"

What do you dislike about Experience.com?

I did not like how it automatically uploaded my review to linked in.

MT

marco t.

Mid-Market (51-1000 emp.)

5.0/5

"Experience.com has helped improve my online presence."

What do you dislike about Experience.com?

I think my profile has not updated and ranking has not improved online. I do not like that I have to have a YouTube channel.

6. Review Issues
Users express frustration over review issues that misrepresent satisfaction and limit response opportunities, affecting overall ratings.
See 14 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"New to Experience - but so far it has been great!"

What do you dislike about Experience.com?

I don't love that clients have the choice of just giving a star review versus typing something out. I wish all my clients had to include a typed revi

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use"

What do you dislike about Experience.com?

Shows up in clients spam folder. System only allows sending the same client a review once every 90 days, should be allowed to resend when client doesn

7. Linking Problems
Users find the linking process cumbersome, particularly when connecting accounts like Facebook and Google.
See 12 mentions

See Related User Reviews

Kim W.
KW

Kim W.

Small-Business (50 or fewer emp.)

5.0/5

"Generates attention in all the right places to be seen when it matters!"

What do you dislike about Experience.com?

Since my company doesn't prefer gmail.com usage, it's sometimes hard to link my accounts and follow them at work. I have to see gmail.com alerts on my

JC

Jamie C.

Small-Business (50 or fewer emp.)

5.0/5

"Easiest way to receive and respond to reviews!"

What do you dislike about Experience.com?

I have tried many times to link my experience.com account to my social media. It says that it is linked on my experience.com profile, but my reviews d

Experience.com Reviews (338)

Reviews

Experience.com Reviews (338)

4.7
338 reviews
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G2 reviews are authentic and verified.
Verified User in Financial Services
UF
Mid-Market (51-1000 emp.)
"Professional and Innovative Services"
What do you like best about Experience.com?

I like that I do very little work as Experience.com reach out to my clients gets the review and post to all my social media accounts. They are able to integrate all aspects of professional marketing testimonials. Customer service is great and resolve any issue or questions I might have. I frequently use the site, and it is very efficient, and ease of implementation is accessible. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

There's nothing to dislike about experience.com Review collected by and hosted on G2.com.

Response from shrabani Das of Experience.com

Thanks so much for your kind words! We’re thrilled to hear that Experience.com is making your review process effortless and helping you solve marketing challenges. It’s great to know our automation and support team are hitting the mark for you.

We appreciate you being part of our community!

JB
Senior Loan Officer
Enterprise (> 1000 emp.)
"Does Good Job at Getting Reviews"
What do you like best about Experience.com?

I like that I dont have to think about it. It just goes out. Asking for reviews is awkward at best, and this does it for me. Also, it goes to all parties on the transaction. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

I dont like it going out to people who were nasty to start wth. I would rather if they want to leave a review they have to work harder at it. Review collected by and hosted on G2.com.

Response from shrabani Das of Experience.com

Thank you for sharing your positive experience with Experience.com. We appreciate your feedback about the review process and will take your concerns about negative reviews into consideration for future enhancements.

Steven C.
SC
Branch Manager
Enterprise (> 1000 emp.)
"Excellent Prouduct"
What do you like best about Experience.com?

Experience.com is User Friendly and Automated. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

I do not have any dislikes about Experience.com. Review collected by and hosted on G2.com.

Response from shrabani Das of Experience.com

Hey Steven

Thank you so much for your feedback!

We’re thrilled to hear that you find Experience.com user-friendly and automated—it’s exactly what we aim for. Your satisfaction means a lot to us, and we're glad to be helping you stay connected with your customers’ mortgage loan experiences. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. Thanks again for being a valued part of the Experience.com community!

NAOR K.
NK
Mortgage Advisor
Small-Business (50 or fewer emp.)
"Integration Connections and UI"
What do you like best about Experience.com?

The best thing about experience.com is that you can integrate it with all of your other sites which you get reviews and collectively have them in one place. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

Unfortunately, at least for now experience.com is not the industry standard for review experiences. Review collected by and hosted on G2.com.

Response from shrabani Das of Experience.com

We’re thrilled to hear that you see the integration with your other review sites as the best part of Experience.com! Being able to bring all those reviews together in one place is something we’ve designed to make your life easier, and it’s fantastic to know that’s resonating with you. Consolidating that feedback can really showcase the amazing work you do, and we’re glad to be a part of that process.

We understand your point about Experience.com not yet being the industry standard for review experiences. We’re a growing platform, and while we’re not there yet, we’re committed to earning that spot by continually improving and adapting to what users like you need. Your input helps us push forward, and we’re excited to keep evolving to meet industry expectations and beyond.

It’s great to see how our platform is tackling the challenge of making client reviews less cumbersome. We’ve worked hard to create a smooth, effective way to request referrals and reviews from past clients, and it’s rewarding to know that’s benefiting you. By streamlining that process, we hope to save you time and amplify your reputation—two things we know matter a lot. We’re here to support you every step of the way, so if there’s anything more we can do to enhance your experience, just let us know!

Dave C.
DC
Branch Manager / Loan Officer
Mid-Market (51-1000 emp.)
"Experience.com is an amazing platform for lenders and realtors, I highly recommend you sign up!"
What do you like best about Experience.com?

Their site is very user friendly. When you log in it's easy to navigate around. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

Their training could be better, the webinars I was on are not the best. I would recommend on demand training as well Review collected by and hosted on G2.com.

Response from shrabani Das of Experience.com

Thanks for your review—we’re happy to hear you find our site user-friendly and easy to navigate! It’s great that we’re helping you better utilize your reviews and online reputation too. We appreciate your feedback about the training; we’re sorry the webinars haven’t hit the mark for you. We’ll pass along your suggestion for on-demand training to our team to make things even better. Reach out to our support if you need any help in the meantime—thanks for sharing!

Florence L.
FL
Senior Loan Officer
Mid-Market (51-1000 emp.)
"Transforming Client Feedback: My Experience with Experience.com as a Loan Officer"
What do you like best about Experience.com?

As a loan officer, my daily responsibilities involve managing client relationships, processing applications, and ensuring a smooth lending process. In this role, I’ve found Experience.com to be an invaluable tool for enhancing client interactions and streamlining feedback management. The platform's user-friendly interface is a standout feature; it allows me to effortlessly set up and customize feedback surveys that align with our specific needs. The ease of use means I can quickly deploy surveys via email or SMS, gathering real-time feedback from clients without disrupting our workflow.

One of the most beneficial aspects of Experience.com is its robust analytics and reporting capabilities. The platform provides detailed insights into customer satisfaction and loan experience, which helps me pinpoint areas for improvement and address any issues before they escalate. The real-time notifications are especially useful, as they alert me immediately to new feedback, enabling prompt responses to both positive and negative reviews. This proactive approach is crucial in maintaining a high level of client satisfaction and enhancing our reputation. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

While the basic functionalities are straightforward, the more advanced features have a bit of a learning curve. There’s a need for more in-depth resources or training to fully utilize these advanced capabilities.

Overall, Experience.com has significantly enhanced how I manage client feedback and reviews. Its user-friendly design, effective analytics, and integration capabilities make it a powerful tool for any loan officer looking to improve client relations and streamline their feedback processes. Despite some challenges with pricing and the complexity of advanced features, the platform's benefits far outweigh these concerns, making it a valuable asset in my professional toolkit. Review collected by and hosted on G2.com.

Response from shrabani Das of Experience.com

Thank you for sharing your detailed feedback on your experience with Experience.com as a loan officer. We're thrilled to hear that our platform has been instrumental in enhancing your client interactions and feedback management. We appreciate your positive comments on our user-friendly interface, analytics capabilities, and real-time notifications.

We understand your feedback regarding the learning curve for advanced features and will take this into consideration for future improvements. We are committed to providing resources and training to help you maximize the full potential of our platform.

If you have any specific questions or require assistance with the advanced features, please feel free to reach out to our support team. We're here to help you make the most out of Experience.com. Thank you for choosing us as your feedback management tool!

Jenn N.
JN
Mortgage Loan Originator
Small-Business (50 or fewer emp.)
"SEO Results for a Reasonable Price"
What do you like best about Experience.com?

I like that I get the same results using Experience.com than I did using a PR firm who charged me over 3x more. My representative at Experience.com is more like a business partner and friend because he collaborates with me and seems genuinely interested in helping me grow my business. I enjoy our monthly zoom meetings. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

I don't like that I have to connect it to a Facebook business page; there's no option to just connect it to my personal profile. That's annoying. Review collected by and hosted on G2.com.

Response from shrabani Das of Experience.com

Thank you for sharing your positive experience with Experience.com! We are happy to hear that you are achieving great results at a reasonable price and that your representative has been supportive and collaborative. We appreciate your feedback about connecting to a Facebook business page and will take that into consideration for future improvements. We are glad to hear that Experience.com is helping you improve your search ranking and streamline your social media accounts. If you have any further questions or need assistance, please feel free to reach out. We are here to support you every step of the way!

Stephen D.
SD
Senior Loan Officer
Enterprise (> 1000 emp.)
"Excellent tool"
What do you like best about Experience.com?

The ease of use to gather client feedback is incredible. The ability to automate sending the request for a review and the ability to share the reviews across multiple platforms is also incredible. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

My only complaint is that I have to have a business account to link to facebook. I personally don't have one of those, I instead have a professional account. Review collected by and hosted on G2.com.

Response from Mike Hickinbotham of Experience.com

Nestor, we’re thrilled to hear that you love the platform! Thank you so much for your kind feedback—it truly means the world to us. We’re excited to share that we have even more coming your way to help you WIN MORE in your markets. Stay tuned! Thanks again for your support! Mike

Anna R.
AR
Branch Manager
Mid-Market (51-1000 emp.)
"Surveys made easy"
What do you like best about Experience.com?

Obtaining the surveys is easy and I love how we can share the results on our social sites and respond to our customers. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

I don't like all the things they want us to do to raise our score. Always on the front there... Review collected by and hosted on G2.com.

Response from shrabani Das of Experience.com

Hi Anna, Thanks for the positive feedback! We're thrilled you find obtaining surveys easy and love the social sharing capabilities, and glad to hear Experience.com is smoothly supporting your survey needs.

Nick B.
NB
Executive Mortgage Consultant
Enterprise (> 1000 emp.)
"Well Worth The Platform"
What do you like best about Experience.com?

The opportunity to share other clients experiences makes it very worthwile for everyone to see how you treat your clients! Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

There are a few things that are a bit of a challenge, as some awards and memberships cannot be free typed, and are from a fixed list. Review collected by and hosted on G2.com.

Response from shrabani Das of Experience.com

We’re delighted to hear how much you and your team at Guild Mortgage are enjoying Experience.com! It’s fantastic that you find the website easy to use and that the Pro version’s features are giving your SEO a boost. Being able to share reviews across platforms like Google and LinkedIn is a big win, and we’re thrilled it’s proving so beneficial for you. The smooth integration with your survey system, along with automatic review requests after a loan closes—and even the follow-up resends—are all designed to save you time and keep the feedback flowing. It’s great to know those pieces are working well for your team.

We really appreciate your feedback about wanting an email notification when a review request goes out, including who it’s sent to. That’s a smart idea—it’d make following up with clients so much more efficient, and we can see how that’d fit into your workflow. We’re taking this to heart and will pass it along to our development team to explore adding this feature. In the meantime, if there’s a workaround you’d like us to help set up or if you’d like to chat more about it, our support team is ready to assist!

Having a single platform to request and manage reviews, plus the ability to post them to social media, is exactly the kind of streamlined solution we aim to provide. We’re glad it’s helping you showcase your work and strengthen your online presence. Your success is what drives us, and we’re excited to keep supporting you—let us know if there’s anything else we can do to enhance your experience!

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