--- title: Experience.com Reviews meta_title: 'Experience.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 393 reviews by the users' company size, role or industry to find out how Experience.com works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 393 scale: '5' date_modified: '2026-08-08' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Experience.com Reviews **Vendor:** Experience.com **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 393 ## About Experience.com Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience. ## Experience.com Pros & Cons **What users like:** - Users love the **ease of use** of Experience.com, appreciating its seamless setup and intuitive user interface. (93 reviews) - Users praise the **exceptional customer support** from Experience.com, highlighting timely assistance and valuable resources available. (67 reviews) - Users appreciate the **user-friendly setup** and **exceptional customer service** provided by Experience.com, enhancing their experience. (67 reviews) - Users appreciate the **efficiency in managing reviews** with Experience.com, streamlining their workflow and enhancing overall productivity. (60 reviews) - Users value the **fact-based customer experiences** provided by Experience.com, boosting their marketing and business growth confidence. (49 reviews) - Centralized Reviews (40 reviews) - Automation (37 reviews) - Review Centralization (32 reviews) - Review Increase (31 reviews) - Sharing (31 reviews) **What users dislike:** - Users find the **linking issues** in Experience.com cumbersome, preferring direct posting to other review sites instead. (15 reviews) - Users often face **connection issues** with Experience.com, making account linking and social media integration frustrating. (9 reviews) - Users find **integration issues** frustrating, particularly with linking accounts and options tailored for loan officers. (9 reviews) - Users find the **social media integration confusing** , often struggling to link their accounts and share reviews effectively. (9 reviews) - Users find **improvement needed** in review requests frequency and outdated survey questions on Experience.com, impacting user experience. (8 reviews) - Learning Curve (8 reviews) - Users feel the **missing features** limit options for loan officers, impacting overall usability and effectiveness. (8 reviews) - Users report **reporting issues** with spam filters and limitations on resending reviews, complicating their feedback process. (8 reviews) - Complexity (7 reviews) - Difficult Learning (7 reviews) ## Experience.com Reviews ### 1. Good for people/businesses that need to have a consolidated platform for all reviews. **Rating:** 2.0/5.0 stars **Reviewed by:** Justin B. | Founding Broker, Realtor®, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Experience.com?** Reasonably easy to set up. Functions well, but will not renew; other service providers may have more options, system is glitchy and clunky. **What do you dislike about Experience.com?** Follow-up with a sales rep is not the best. Once you pay, you are left to figure it out somewhat with their back-end support, which is overseas. **What problems is Experience.com solving and how is that benefiting you?** Some glitches with the software, ie the links are looking like I need to update even though they are already. **Official Response from shrabani Das:** > Thank you for taking the time to share your feedback on G2. While we’re glad to hear you found the platform reasonably easy to set up and functional, we’re truly sorry that your experience with our support didn’t meet expectations. This isn’t the experience we aim to deliver — we strive for excellence at every touchpoint. It’s clear we fell short here, and for that, we sincerely apologize. We’d love the opportunity to turn this around. I’ve flagged this internally, and we'd like to personally follow up to ensure your concerns are addressed swiftly and thoroughly. If you’re open to it, we’d appreciate a quick call or email to better understand how we can make your experience better and see if we can re-earn your trust. Thank you again for your candid review — it helps us get better. ### 2. automation **Rating:** 2.0/5.0 stars **Reviewed by:** Oscar A. | Loan officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Experience.com?** establishes social media and online good reputation **What do you dislike about Experience.com?** a link should be sent to clients right after loan closes. I have to manually do it. I am cancelling the subcription **What problems is Experience.com solving and how is that benefiting you?** automation a link shoul dbe sent to borrower automatically after closing. I have to do it manually **Official Response from Experience Admin:** > Thank you for sharing your feedback with us. We appreciate hearing what you like about our service and understand the importance of automating the process for sending links to clients after loan closures. We apologize for any inconvenience this manual step has caused you. We are constantly working to improve our platform and your input helps us do that. We will definitely look into automating this feature to enhance your experience in the future. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. Thank you for giving us the opportunity to serve you. ### 3. automation to the point of annoyance **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Experience.com?** Cool initial product, started out great, has gone downhill the past couple years **What do you dislike about Experience.com?** Lack of innovation, overlap of other tech, annoying automations, lack of human touch **What problems is Experience.com solving and how is that benefiting you?** Helpful feedback from customers to monitor service levels, makes getting customer input easy ### 4. Incredibly Poor Experience **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Experience.com?** The UI is somewhat easy to navigate and there are a bunch of options for widgets and the like at the admin's fingertips. **What do you dislike about Experience.com?** Customer service is atrocious. Was upsold on new offerings from the company to no avail. Have bounced between multiple account managers in the span of about 6 months. Not worth your time or energy. **Recommendations to others considering Experience.com:** Simply find another solution. **What problems is Experience.com solving and how is that benefiting you?** Was looking for software that brought together reviews from multiple channels whether it be social media or somewhere else. This system accomplishes that but be prepared to handle pretty much everything on your own. ## Experience.com Discussions - [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) - 1 comment - [View Experience.com pricing details and edition comparison](https://www.g2.com/products/experience-com/reviews?filters%5Bnps_score%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+11%3A23%3A01+-0500&secure%5Bsession_id%5D=e84199e7-cbad-4fbf-bfde-384da31bdc3e&secure%5Btoken%5D=fd6b7a9caa08e2ae1fd2d09b4f0f1ee65d84b2ada22845cc5b64ebf60a4e1e8c&format=llm_user) ## Experience.com Integrations - [Encompass](https://www.g2.com/products/encompass/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - [sales force automation/smart scripts](https://www.g2.com/products/sales-force-automation-smart-scripts/reviews) ## Experience.com Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Content Management** - Data Centralization - Insight Engines - Archiving - Insight Engines - Search Analysis - Insight Engines - Intelligent Search - Sentiment Analysis - Text Analysis **Segmentation** - Customer Profiles **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media Integration - Dashboards and Reporting - Web Traffic Reporting - Conversion Tracking - Click Tracking - Pageview Tracking - Content Management - Advertising Management - Campaign Management - Link Management - Listing Management - SEO Management - Reviews Management **Platform Basics** - Centralized Platform - Web Tracking - Activity Tracking - Keyword Tracking - Engagement Tracking **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Agentic AI - Competitive Intelligence** - Autonomous Task Execution **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Content Discovery** - Search Interface - Insight Engines - AI Functionality - Insight Engines - NLP Functionality - Insight Engines - Data Mining - Insight Engines - Structured Navigation - Insight Engines - Machine Learning - Insight Engines - Full Text Search - Semantic Search - AI/Machine Learning **Targeting** - Behavioral Targeting - Contextual Targeting **Performance** - Real-Time Updates - Analytics **Platform Data** - Product Details - Customer Feedback & Reviews **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Triggered Content** - Geofencing - Triggered Messages **Platform Content ** - Battlecards **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Multiple Data Sources - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - AI Copilot - Geo Rankings - Landing Pages/Web Forms - Localization Automation - Bounce Rate Analysis - Keyword Research Tools - SEO Audit - Campaign Analytics - Generative AI - Reporting/Analytics - Backlink Monitoring - Trend Analysis - Alerts/Notifications - Multi-Language - Third-Party Integration - Performance Metrics - Competitive Analysis - Multi-Location **Additional Functionality** - Analytics - Data Source Connectors - Multi-Language - Data Security - Search/Filter - AI Copilot - Knowledge Management - Reporting & Statistics - Data Extraction - Natural Language Processing - Third-Party Integrations - Data Visualization - Recommendations - Access Controls/Permissions - Automatic Backup - Compliance Management - Augmented Analytics - Data Aggregation - Intent Recognition - Indexing - Personalization - Activity Dashboard - Usage Tracking/Analytics - Data Classification - Data Discovery - Behavioral Analytics - Data Capture and Transfer **Personalized Content** - Recommendation Engine - Personalized Discounts **Platform Reporting** - Customizable Dashboard - Benchmark Reporting - Multiple Data Sources - Web Traffic Reporting **Administration** - Incentives - Syndication - Insights - Content **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Real-Time Data - Monitoring - Campaign Analytics - Customizable Reports - Customer Profiles - Campaign Management - Generative AI - Mobile Alerts - Trend Analysis - Data Visualization - Forecasting - Benchmarking - Search/Filter - AI Copilot - Customer Segmentation - Real Time Comparisons - Website Monitoring - Tagging - Data Import/Export - SEO Management - Performance Metrics - Reporting/Analytics - Social Media Integration - Third-Party Integrations - Competitive Analysis - Customizable Templates - API - Social Media Monitoring - Real-Time Analytics - Alerts/Notifications - Sentiment Analysis - Cost Analysis - Custom Pricing Rules - Discount Management - Profitability Analysis - Repricing engine - Scenario Planning - Dynamic Pricing - Strategic Planning - Multi-Currency - Market Data Analysis - Product Data Management - Pricing Analytics - Product Catalog - Promotions Management - Price List Management - Automatic Adjustments - Predictive Pricing Models - Competitor Monitoring **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **In-House Management** - Employee Performance - Team Workflow **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Personalization Engines** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Experience.com Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,070 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)