Ashley A.
AA
Ashley A.
Executive Assistant
Mid-Market (51-1000 emp.)
"Effortless Receipt Scanning and Mileage Tracking in One App"
5/5
What do you like best about Expensify?

I can take pictures of my receipts in the app and have the details scanned automatically. I especially like the built-in map feature for tracking mileage and handling mileage reimbursement. Review collected by and hosted on G2.com.

What do you dislike about Expensify?

I don’t like that the map feature, where I can enter the addresses I’m traveling to, is only available through a web browser. I really wish this feature were available in the app as well. Review collected by and hosted on G2.com.

Response from James Dean of Expensify

Hi Ashley - thanks so much for the review! The map functionality is available in the New Expensify version of the mobile app. If you haven't switched already, you can do so by tapping "Try New Expensify" in the left-hand menu of the mobile app. Thanks again.

jai m.
JM
jai m.
Enterprise Partnerships-India
Mid-Market (51-1000 emp.)
"Extremely User-Friendly Expense Reporting with SmartScan and Clear Approval Tracking"
5/5
What do you like best about Expensify?

Extremely user-friendly. I like that I can create and segregate different expense reports based on the expense category, and also view the entire chain of approvals. I personally like the SmartScan feature as well, where receipts can be uploaded directly by simply clicking a photo of them.

The insights feature providing a breakdown of spends by category is also very interesting Review collected by and hosted on G2.com.

What do you dislike about Expensify?

There are issues with the scanner picking up the correct dates, so they still need to be manually corrected. Also, the support portal is a bit non user friendly and response times can get long Review collected by and hosted on G2.com.

Response from Lindsey Peckham of Expensify

Hi Jai, thank you so much for your review and feedback. I will make a note of SmartScan picking up incorrect dates and pass that along to the team. Thanks for using Expensify!

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Easy-to-Use Expense Reporting, time saving tool"
4/5
What do you like best about Expensify?

I find that this is a very easy tool to use. I like the way it collates the weekly expenses into a report and helps me to identify each expense type. using the app means I can quickly add/photo new expenses as I go. I know the integrations with our back end systems are good, and we now have direct payments which is helpful. Review collected by and hosted on G2.com.

What do you dislike about Expensify?

The app sometimes becomes unresponsive. I also find that the scanning function isn't that great - I often have to add the expenses manually or correct it. I guess that is based on AI, so I don't think that is up to scratch . I guess the ROI is ok - better than having to do everything manually. I did have an issue and I don't think either the AI Chat or the support team were much use - I had a co-worker help me in the end Review collected by and hosted on G2.com.

Response from Ryan Schaffer of Expensify

Thanks for the review. We appreciate your business!

Sofía A.
SA
Sofía A.
Enterprise (> 1000 emp.)
"Centralized Solution with Improvements in Collaboration"
4.5/5
What do you like best about Expensify?

I like that my coordinators have access to edit and recommend according to the report, which allows for efficient shared tracking. Review collected by and hosted on G2.com.

What do you dislike about Expensify?

I cannot delete if I made a mistake when publishing a report and it has not been refunded. The initial setup was simple but a bit confusing, maybe it would be better to have documentation instead of a guide or for each part to explain better. Review collected by and hosted on G2.com.

Response from Andrew Emge of Expensify

Hey Sofía, thank you for the review! On the report editing, if you haven't been reimbursed yet you should be able to retract the report using "Undo Submit," make your changes, and resubmit. If you run into any trouble, feel free to reach out to concierge@expensify.com or chat in-app and we can walk you through it!

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Clean, Intuitive UI and Effortless Receipt Scanning in Expensify"
5/5
What do you like best about Expensify?

Expensify’s website design and app are extremely strong and easy to use, with clearly organized sections and straightforward instructions for submitting expense reports. The UI/UX is clean, readable, and intuitive. I also appreciate the ability to take a photo of a receipt and automatically extract the necessary information for an expense report, which makes submitting reports much more straightforward. Review collected by and hosted on G2.com.

What do you dislike about Expensify?

The main downside to Expensify is that there doesn’t seem to be a way to upload a company’s expense policy for quick, easy reference. In other expense apps I’ve used, the policy is linked directly within the app, so you can review it while you’re uploading receipts. Review collected by and hosted on G2.com.

DL
David L.
Principal Product Manager
Mid-Market (51-1000 emp.)
"Get the job done, but some of the basic UI flow is broken or lacks basic functionality"
4/5
What do you like best about Expensify?

I appreciate that it handles foreign transactions, reimbursements, and commenting quite well. Additionally, importing from credit card makes it much easier to add new expenses. Review collected by and hosted on G2.com.

What do you dislike about Expensify?

1.) Unable to remove orphaned or receipts no longer needed

2.) Uploading receipts prevent editing details (it's trying to be too helpful, in an unhelpful way)

3.) Unable to create new reports on New Expensify when old version works; New Expensify is completely unusable for me

4.) Unable to include more than one image as a receipt; this can be particularly useful if context is needed; other expense platforms I have used in other companies allow more than one image per expense Review collected by and hosted on G2.com.

Response from Catherine DeVore of Expensify

Thanks for the detailed feedback. Glad foreign transactions and credit card importing have been helpful. We'd love to hear more about your experience to help us improve. Feel free to reach out at c.devore@expensify.com.

Fred N.
FN
Fred N.
Channel Manager
Mid-Market (51-1000 emp.)
"Ergonomic and Fast, but Improvements Required"
5/5
What do you like best about Expensify?

I appreciate the ergonomics of Expensify, it's quite simple. What is really useful is the ease of scanning documents quickly or sending them directly by email. Then, Expensify does practically all the work, which makes the process much less manual. This allows me to save a lot of time, especially when I'm in a hurry or on the go. Additionally, the installation is very easy, which impressed me. Review collected by and hosted on G2.com.

What do you dislike about Expensify?

I would say that from time to time when uploading a document, it usually needs to be corrected. I think there can be improvements on that. Then, for the mileage part, there is a lot of work to be done. Today, on mobile, it's almost impossible to justify mileage expenses, even with GPS. You have to go to the computer to be able to do it. Review collected by and hosted on G2.com.

Response from Daniel Vidal of Expensify

Thanks Fred! Glad you are liking SmartScan! We've had some great updates for our international use cases to be on the lookout for.

Jonathan Edgar B.
JB
Jonathan Edgar B.
Digital Marketing Director & CX
Enterprise (> 1000 emp.)
"Effortless Expense Management with Intuitive Interface"
5/5
What do you like best about Expensify?

What I appreciate most about Expensify is its intuitive, user-friendly interface, which simplifies the entire expense reporting process. It greatly cuts down the time and effort needed to track and submit expenses, and it also offers smooth integration with accounting systems. The automation features, along with real-time expense tracking, improve both accuracy and efficiency, making Expensify an essential tool for individuals as well as organizations. Review collected by and hosted on G2.com.

What do you dislike about Expensify?

One aspect where Expensify could be improved is in its occasional syncing delays and inconsistencies when integrating with some accounting software, as these issues can interrupt workflow. While the interface is mostly user-friendly, certain advanced features and customization options might be more intuitive or better documented, especially for newcomers. Improving the responsiveness of customer support and offering more robust offline functionality would also greatly enhance the overall user experience. Review collected by and hosted on G2.com.

Response from Lindsey Peckham of Expensify

Hey Jonathan, thank you so much for your review and your detailed feedback. I will be sure to pass your notes along to the team. Thanks for using Expensify!

Verified User in Financial Services
IF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Expensify Makes Expense Tracking Simple and Efficient"
4.5/5
What do you like best about Expensify?

Over time I’ve started appreciating how well everything stays organized inside the platform. Managing multiple receipts and reports has become much easier as I got more familiar with the system. The mobile receipt capture and automatic expense categorization help reduce manual work, and the platform feels more reliable the longer I use it. Review collected by and hosted on G2.com.

What do you dislike about Expensify?

While the overall experience is good, there are still moments where the receipt scanning needs a quick manual check to make sure all details are correct. It would also be helpful if the interface for managing reports was slightly simpler for new users so they can get comfortable with the features faster. Review collected by and hosted on G2.com.

Response from James Dean of Expensify

Hi! Would love to chat more about the interface. We are taking feedback very seriously. Feel free to email me at james@expensify.com. Thanks!

Samson A.
SA
Samson A.
Small-Business (50 or fewer emp.)
"Streamlined Expense Tracking with Room for Improvement"
4/5
What do you like best about Expensify?

I use Expensify to track my business expenses and manage receipts, and I like how easy it is to track and submit expenses. I can snap a receipt, and the app automatically fills in the details, which saves me a lot of time and makes expense reporting less stressful. I don't have to manually enter details, and the setup was pretty straightforward. Review collected by and hosted on G2.com.

What do you dislike about Expensify?

Sometimes the receipt scanning isn't perfect and I still have to edit a few details manually. Improving the accuracy of the receipt scanning would help a lot. If the system could recognize details like date and total more consistently, it would reduce the need for manual edits and make the process even faster. Review collected by and hosted on G2.com.

Response from Catherine DeVore of Expensify

We're glad Expensify has made expense reporting less stressful and that SmartScan is saving you time. Your feedback on receipt scanning accuracy is noted and appreciated. We're always working to improve and would love to hear more details. Feel free to reach out directly at c.devore@expensify.com. Thanks!