--- title: Expel Reviews meta\_title: 'Expel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 74 reviews by the users' company size, role or industry to find out how Expel works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 74 scale: '5' date\_modified: '2026-08-07' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- ### Expel Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Expel, appreciating its effortless navigation and prompt customer support. [(9 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598048&qs=pros-and-cons#reviews) Users appreciate the **easy integrations** of Expel, enhancing connectivity within their security ecosystem seamlessly. [(5 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597546&qs=pros-and-cons#reviews) Users appreciate the **quick threat detection and comprehensive coverage** provided by Expel, enhancing their security operations effortlessly. [(5 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598355&qs=pros-and-cons#reviews) Users commend Expel for its **rapid threat detection** and seamless integration, enhancing overall security and operational efficiency. [(5 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598678&qs=pros-and-cons#reviews) Users commend the **prompt and knowledgeable customer support** from Expel, ensuring a smooth and effective experience. [(4 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598068&qs=pros-and-cons#reviews) Users highlight the **limited customization options** in Expel, affecting alert prioritization and report specificity. [(4 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598376&qs=pros-and-cons#reviews) Users experience **communication issues** with Expel, desiring quicker responses and clearer escalation procedures for incidents. [(3 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597864&qs=pros-and-cons#reviews) Users find the **inefficient alert system** limits customization, making it hard to prioritize critical notifications effectively. [(3 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597521&qs=pros-and-cons#reviews) Users find the **limited integration** across tools hampers efficiency and requires switching back to vendor consoles for validation. [(3 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598438&qs=pros-and-cons#reviews) Users find Expel to be **expensive** when needing to customize reports, which hampers efficiency and decision-making. [(2 mentions)](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597319&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Expel ##### 1. Ease of Use Users value the **ease of use** of Expel, appreciating its effortless navigation and prompt customer support. [ See 9 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598048&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you like about Expel? Expel has delivered the most value for us through its combination of high-fidelity detection, transparent investigation workflows, and a truly collabo ![Jerry J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry J.") JJ Jerry J. Enterprise (\> 1000 emp.) 5.0/5 "Expel allows me to sleep at night!" What do you like about Expel? We have had a great relationship with Expel since around October 2023. They filter out stuff that is safe or expected. Expel's admin site is Workbench ##### 2. Easy Integrations Users appreciate the **easy integrations** of Expel, enhancing connectivity within their security ecosystem seamlessly. [ See 5 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597546&qs=pros-and-cons#reviews) See Related User Reviews ![Jerry J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry J.") JJ Jerry J. Enterprise (\> 1000 emp.) 5.0/5 "Expel allows me to sleep at night!" What do you like about Expel? We have had a great relationship with Expel since around October 2023. They filter out stuff that is safe or expected. Expel's admin site is Workbench ![Manish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish D.") MD Manish D. Enterprise (\> 1000 emp.) 4.5/5 "Seamless Monitoring, Proactive Support" What do you like about Expel? I love Expel for its excellent Detection and Response capabilities and the ease of device integration, which provides a single pane view. The SOC moni ##### 3. Security Users appreciate the **quick threat detection and comprehensive coverage** provided by Expel, enhancing their security operations effortlessly. [ See 5 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598355&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you like about Expel? Expel has delivered the most value for us through its combination of high-fidelity detection, transparent investigation workflows, and a truly collabo ![Tim R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim R.") TR Tim R. Mid-Market (51-1000 emp.) 5.0/5 "Delivers truly seamless detection and response experiences across the environment." What do you like about Expel? Their team provides comprehensive coverage across our environment, ensuring threats are identified and contained quickly without adding friction to da ##### 4. Threat Detection Users commend Expel for its **rapid threat detection** and seamless integration, enhancing overall security and operational efficiency. [ See 5 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598678&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you like about Expel? Expel has delivered the most value for us through its combination of high-fidelity detection, transparent investigation workflows, and a truly collabo ![Manish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish D.") MD Manish D. Enterprise (\> 1000 emp.) 4.5/5 "Seamless Monitoring, Proactive Support" What do you like about Expel? I love Expel for its excellent Detection and Response capabilities and the ease of device integration, which provides a single pane view. The SOC moni ##### 5. Customer Support Users commend the **prompt and knowledgeable customer support** from Expel, ensuring a smooth and effective experience. [ See 4 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598068&qs=pros-and-cons#reviews) See Related User Reviews RJ RHYS J. Enterprise (\> 1000 emp.) 5.0/5 "Great response time from analysts" What do you like about Expel? Expel analysts are very prompt in response. Whenever I have a query, I always say @Ruxie and the analysts provide accurate information. 24/7 coverage ![James M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James M.") JM James M. Mid-Market (51-1000 emp.) 5.0/5 "Leaps and bounds better than competitors" What do you like about Expel? We’ve had a fantastic experience with Expel, and it has become an invaluable part of our security operations. From the start, the onboarding process w ### 5 Cons or Disadvantages of Expel ##### 1. Limited Customization Users highlight the **limited customization options** in Expel, affecting alert prioritization and report specificity. [ See 4 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598376&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you dislike about Expel? While Expel delivers strong detection and response capabilities, there are a few areas where the experience could be improved. One challenge is the de ![Manish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish D.") MD Manish D. Enterprise (\> 1000 emp.) 4.5/5 "Seamless Monitoring, Proactive Support" What do you dislike about Expel? The only thing to call out would be lack of a client-specific use case library. The detections are global, and we can't make changes specific to our i ##### 2. Communication Issues Users experience **communication issues** with Expel, desiring quicker responses and clearer escalation procedures for incidents. [ See 3 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597864&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Seamless Integrations and Intuitive Interface Streamline Security Operations" What do you dislike about Expel? I wish Expel offered a mobile app for easier visibility when I’m away from my workstation. I’d like to see more timely and effective responses from th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Thorough Incident Analysis and Insightful SOC Team" What do you dislike about Expel? Their onboarding process was not super smooth as they will let you follow their instructions to connect everything. They have great documentation but ##### 3. Inefficient Alert System Users find the **inefficient alert system** limits customization, making it hard to prioritize critical notifications effectively. [ See 3 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597521&qs=pros-and-cons#reviews) See Related User Reviews ![Manish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish D.") MD Manish D. Enterprise (\> 1000 emp.) 4.5/5 "Seamless Monitoring, Proactive Support" What do you dislike about Expel? The only thing to call out would be lack of a client-specific use case library. The detections are global, and we can't make changes specific to our i ![Jerry S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry S.") JS Jerry S. Enterprise (\> 1000 emp.) 4.5/5 "Professional and efficient." What do you dislike about Expel? There isn't much I don't like. Maybe a couple alerts I think they should have acted on. ##### 4. Limited Integration Users find the **limited integration** across tools hampers efficiency and requires switching back to vendor consoles for validation. [ See 3 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1598438&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "High-Fidelity MDR with Transparent Workflows That Saves Us Dozens of Hours" What do you dislike about Expel? While Expel delivers strong detection and response capabilities, there are a few areas where the experience could be improved. One challenge is the de ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Seamless Integrations and Intuitive Interface Streamline Security Operations" What do you dislike about Expel? I wish Expel offered a mobile app for easier visibility when I’m away from my workstation. I’d like to see more timely and effective responses from th ##### 5. Expensive Users find Expel to be **expensive** when needing to customize reports, which hampers efficiency and decision-making. [ See 2 mentions ](https://www.g2.com/products/expel/reviews?filters%5Bsentiment_snippet%5D=1597319&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Experiences with Expel" What do you dislike about Expel? There are times when I receieve alerts where I have provided instructions that someone will be working in another country and so suppress those alerts HC Helmi C. Small-Business (50 or fewer emp.) 4.5/5 "Keeps cybersecurity management streamlined and efficient" What do you dislike about Expel? What I’ve seen as a drawback with Expel is that the way it reports could be more customizable. The default reports cover the basics, but options are f ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") EL Verified User in Legal Services Enterprise (\> 1000 emp.) 8/25/2022 "Expel is a great partner and they are the most responsive security vendor I've ever worked with" 5/5 What do you like best about Expel? Their responsiveness and expertise in supporting our security operations center. Review collected by and hosted on G2.com. What do you dislike about Expel? There are none. Expel is the best vendor I've ever worked with. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Expel helps us prioritize and focus on the most critical security threats we face. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE Verified User in Entertainment Enterprise (\> 1000 emp.) 9/6/2022 "handles our needs but room for improvement" 4/5 What do you like best about Expel? customer service and our rep always being available for us Review collected by and hosted on G2.com. What do you dislike about Expel? ruxie takes longer than expected for detections, could be quicker Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? handles alerts and monitor parts our environment that we can't Review collected by and hosted on G2.com. Show More Response from Kaitlin Ricketts of Expel [Editedit](https://www.g2.com/survey_responses/expel-review-7077149/official_response/edit) Thank you for your review and your candid feedback on our bot, Ruxie. We'd love to have a conversation with you to learn more about your experience. We're always looking to learn and grow, and feedback from our customers is key to that journey. You can connect with me at kaitlin.ricketts@expel.com and we’ll find a mutually convenient time to meet. Thank you for being an Expel customer and look forward to connecting with you. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") UE Verified User in Entertainment Mid-Market (51-1000 emp.) 3/16/2022 "Expel = Best MSSP" 5/5 What do you like best about Expel? I appreciate how Expel values their customers' feedback and opinions. Review collected by and hosted on G2.com. What do you dislike about Expel? There can be some bumps when Expel starts onboarding your security tools. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? Triaging, CSF mapping Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Enterprise (\> 1000 emp.) 4/5/2022 "Expel Review" 3.5/5 What do you like best about Expel? Vendor agnostic, expanding offerings, great leadership. Review collected by and hosted on G2.com. What do you dislike about Expel? Some growing pains in expanding offerings. Review collected by and hosted on G2.com. What problems is Expel solving and how is that benefiting you? 24/7 SOC services. Review collected by and hosted on G2.com. 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