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David M.

Sr. Manager, EBS Systems Development

Mid-Market (51-1000 emp.)

2/20/2019

"Fully featured, easy to use CPQ and eCommerce/billing platform"

5/5

What do you like best about Expedite Commerce?

Their customer service is probably the best part about Expedite Commerce. The CPQ product is very easy to set up and use out of the box, but EC has also been willing to go above and beyond in helping us to customize the solution to meet our unique business needs. They have acted as an invaluable extension of our internal IT department in providing the right solutions for our company and our customers. Review collected by and hosted on G2.com.

What do you dislike about Expedite Commerce?

I don't have any significant complaints about the Expedite Commerce CPQ package. Their Service Desk has quickly resolved all issues that we have raised, and they have steadily added features and implemented requested changes in a timely fashion to keep our projects moving forward. Review collected by and hosted on G2.com.

Recommendations to others considering Expedite Commerce:

You should strongly consider adopting the Expedite Commerce CPQ, eCommerce, and billing systems. The company is a terrific partner, providing solutions that meet your needs along with customer service that can't be beat. They work with you to solve the your business problems in the most efficient and cost-effective way possible. It has been a real pleasure to work with the EC team. Review collected by and hosted on G2.com.

What problems is Expedite Commerce solving and how is that benefiting you?

Our company has been driving to digitize our quote-to-cash process while integrating multiple acquisitions. Expedite Commerce has cut the time that we spend generating quotes and increased the speed with which we move orders through to billing. We have reduced our reliance on email, spreadsheets, isolated legacy systems, and manual data entry. Visibility of our entire pipeline from opportunity to invoicing has also greatly improved. EC Billing has been flexible and easy to integrate with other legacy systems, allowing us to consolidate on a single global platform. The eCommerce features have allowed our customers to view their installations and directly place and manage orders through a slick and functional interface. Review collected by and hosted on G2.com.

AI

Verified User in Internet

Mid-Market (51-1000 emp.)

1/14/2019

"Great CPQ Platform from a Responsive Team"

5/5

What do you like best about Expedite Commerce?

The features of the CPQ system are great. The Guided Selection (as the name implies) allows for the user to move through a guided selling process. Beginning with a category of product, you make selections that narrow down choices, and then have the ability to customize the selected product. The customizations are rules based to ensure that the correct options are always applied.

These are then saved to the standard Salesforce Opportunity to allow for normal processing of the sale. Review collected by and hosted on G2.com.

What do you dislike about Expedite Commerce?

The only issue I can think of is that Expedite uses some custom objects within SFDC that mirror standard objects. After discussion with the Expedite Commerce team, I understand the need to use the package objects, but it was a bit of a frustration early on. Review collected by and hosted on G2.com.

What problems is Expedite Commerce solving and how is that benefiting you?

We have two use cases: 1) using a guided selection process to sell finished goods B2B through our sales reps and distributors, and 2) selling parts for those finished goods through our customer service department using a parts catalog or bill of materials for that specific product.

Our experience with Expedite Commerce couldn't have been much more positive. After an extensive review process where our company evaluated several CPQ systems, we decided to go with Expedite Commerce. Once the decision was made, they became our implementation partner in every way. Despite some serious challenges that are unique to our environment, they were patient, understanding and came with great ideas on how to make sure we were able to get the most from their platform. Review collected by and hosted on G2.com.

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Laura N.

Call Center Manager

Mid-Market (51-1000 emp.)

2/18/2019

"Very satisfied with product "

5/5

What do you like best about Expedite Commerce?

User friendly. Works great with Salesforce. Review collected by and hosted on G2.com.

What do you dislike about Expedite Commerce?

Nothing that impacts my day to day work Review collected by and hosted on G2.com.