Recommendations to others considering Expedite Commerce:
Expedite Commerce values their customers, their satisfaction, and most of all, their success. They will be generous with their time with you, even before you sign on the dotted line. They bring years of knowledge and expertise to the table and truly follow best practices within Salesforce to help their customers not only with user adoption of their products, but also Salesforce as a whole. Review collected by and hosted on G2.com.
What problems is Expedite Commerce solving and how is that benefiting you?
We are a services firm that primarily provides professional services & managed services. Our managed services team desperately needed a ticketing system to better track support cases that came from our managed services customers. As a company, we found that Salesforce's Service Cloud would best suit our needs, and would need the help of a Salesforce partner to implement. Initially, we had looked into Expedite Commerce as a Quote-to-Cash solution, however Service Cloud was our bigger need as a business. Expedite Commerce really stepped up to the plate to hear our needs, recommending best practices and best workflows in Salesforce to get Service Cloud off the ground for us as well as set us up well for when we implement Quote-to-Cash next.
We definitely see the value of having Expedite Commerce doing this Service Cloud implementation for us. We are able to collaborate better with each other internally as well as with our customers, seeing cases real time as they come in, and automate reporting for our customers. We did not have this kind of insight into the managed services side of our business prior to this implementation with Expedite Commerce. Review collected by and hosted on G2.com.