# Top 10 Exotel Customer Communication Platform Alternatives & Competitors **Average Rating:** 4.4/5 **Total Number of Reviews:** 90 If you are considering Exotel Customer Communication Platform, you may also want to investigate similar alternatives or competitors to find the best solution. Communication Platform as a Service (cPaaS) Platforms is a widely used technology, and many people are seeking powerful, productive software solutions with community support. Other important factors to consider when researching alternatives to Exotel Customer Communication Platform include price and call quality. The best overall Exotel Customer Communication Platform alternative is Ozonetel. Other similar apps like Exotel Customer Communication Platform are Plivo, Twilio, Vonage Communications APIs, and SlickText. Exotel Customer Communication Platform alternatives can be found in [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) but may also be in [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) or [Push Notification Software](https://www.g2.com/categories/push-notification). ## Best Paid & Free Alternatives to Exotel Customer Communication Platform - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [OneSignal](https://www.g2.com/products/onesignal/reviews) ## Top 10 Alternatives to Exotel Customer Communication Platform Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Exotel Customer Communication Platform stacks up to the competition, check reviews from current & previous users in industries like Education Management, Consumer Services, and Health, Wellness and Fitness, and find the best product for your business. ### 1. [Ozonetel](https://www.g2.com/products/ozonetel/reviews) By Ozonetel **Average Rating:** 4.6/5 **Total Reviews:** 625 Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand. Reviewers say compared to Exotel Customer Communication Platform, Ozonetel is: - Better at support - Easier to do business with - Better at meeting requirements Categories in common with Exotel Customer Communication Platform: [Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Compare:** [Exotel Customer Communication Platform vs Ozonetel](https://www.g2.com/compare/exotel-customer-communication-platform-vs-ozonetel) **Compare Ozonetel with other alternatives:** - [Ozonetel vs Plivo](https://www.g2.com/compare/ozonetel-vs-plivo) - [Ozonetel vs Twilio](https://www.g2.com/compare/ozonetel-vs-twilio) - [Ozonetel vs Vonage Communications APIs](https://www.g2.com/compare/ozonetel-vs-vonage-communications-apis) - [Ozonetel vs SlickText](https://www.g2.com/compare/ozonetel-vs-slicktext) - [Ozonetel vs Braze](https://www.g2.com/compare/braze-vs-ozonetel) - [Ozonetel vs Attentive](https://www.g2.com/compare/attentive-vs-ozonetel) - [Ozonetel vs Klaviyo](https://www.g2.com/compare/klaviyo-vs-ozonetel) - [Ozonetel vs Dotdigital](https://www.g2.com/compare/dotdigital-vs-ozonetel) - [Ozonetel vs OneSignal](https://www.g2.com/compare/onesignal-vs-ozonetel) ### 2. [Plivo](https://www.g2.com/products/plivo/reviews) By Plivo **Average Rating:** 4.5/5 **Total Reviews:** 747 Global SMS & Voice calls for businesses of all sizes Reviewers say compared to Exotel Customer Communication Platform, Plivo is: - Better at meeting requirements - Better at support - Easier to do business with Categories in common with Exotel Customer Communication Platform: [Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging) **Compare:** [Exotel Customer Communication Platform vs Plivo](https://www.g2.com/compare/exotel-customer-communication-platform-vs-plivo) **Compare Plivo with other alternatives:** - [Plivo vs Ozonetel](https://www.g2.com/compare/ozonetel-vs-plivo) - [Plivo vs Twilio](https://www.g2.com/compare/plivo-vs-twilio) - [Plivo vs Vonage Communications APIs](https://www.g2.com/compare/plivo-vs-vonage-communications-apis) - [Plivo vs SlickText](https://www.g2.com/compare/plivo-vs-slicktext) - [Plivo vs Braze](https://www.g2.com/compare/braze-vs-plivo) - [Plivo vs Attentive](https://www.g2.com/compare/attentive-vs-plivo) - [Plivo vs Klaviyo](https://www.g2.com/compare/klaviyo-vs-plivo) - [Plivo vs Dotdigital](https://www.g2.com/compare/dotdigital-vs-plivo) - [Plivo vs OneSignal](https://www.g2.com/compare/onesignal-vs-plivo) ### 3. [Twilio](https://www.g2.com/products/twilio/reviews) By Twilio **Average Rating:** 4.1/5 **Total Reviews:** 523 Twilio lets you use standard web languages to build voice, VoIP and SMS applications via a web API. Build the next generation of communications with us. Reviewers say compared to Exotel Customer Communication Platform, Twilio is: - Better at meeting requirements Categories in common with Exotel Customer Communication Platform: [Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging) **Compare:** [Exotel Customer Communication Platform vs Twilio](https://www.g2.com/compare/exotel-customer-communication-platform-vs-twilio) **Compare Twilio with other alternatives:** - [Twilio vs Ozonetel](https://www.g2.com/compare/ozonetel-vs-twilio) - [Twilio vs Plivo](https://www.g2.com/compare/plivo-vs-twilio) - [Twilio vs Vonage Communications APIs](https://www.g2.com/compare/twilio-vs-vonage-communications-apis) - [Twilio vs SlickText](https://www.g2.com/compare/slicktext-vs-twilio) - [Twilio vs Braze](https://www.g2.com/compare/braze-vs-twilio) - [Twilio vs Attentive](https://www.g2.com/compare/attentive-vs-twilio) - [Twilio vs Klaviyo](https://www.g2.com/compare/klaviyo-vs-twilio) - [Twilio vs Dotdigital](https://www.g2.com/compare/dotdigital-vs-twilio) - [Twilio vs OneSignal](https://www.g2.com/compare/onesignal-vs-twilio) ### 4. [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) By Vonage **Average Rating:** 4.2/5 **Total Reviews:** 404 Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. Reviewers say compared to Exotel Customer Communication Platform, Vonage Communications APIs is: - Better at meeting requirements - Better at support Categories in common with Exotel Customer Communication Platform: [Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging) **Compare:** [Exotel Customer Communication Platform vs Vonage Communications APIs](https://www.g2.com/compare/exotel-customer-communication-platform-vs-vonage-communications-apis) **Compare Vonage Communications APIs with other alternatives:** - [Vonage Communications APIs vs Ozonetel](https://www.g2.com/compare/ozonetel-vs-vonage-communications-apis) - [Vonage Communications APIs vs Plivo](https://www.g2.com/compare/plivo-vs-vonage-communications-apis) - [Vonage Communications APIs vs Twilio](https://www.g2.com/compare/twilio-vs-vonage-communications-apis) - [Vonage Communications APIs vs SlickText](https://www.g2.com/compare/slicktext-vs-vonage-communications-apis) - [Vonage Communications APIs vs Braze](https://www.g2.com/compare/braze-vs-vonage-communications-apis) - [Vonage Communications APIs vs Attentive](https://www.g2.com/compare/attentive-vs-vonage-communications-apis) - [Vonage Communications APIs vs Klaviyo](https://www.g2.com/compare/klaviyo-vs-vonage-communications-apis) - [Vonage Communications APIs vs Dotdigital](https://www.g2.com/compare/dotdigital-vs-vonage-communications-apis) - [Vonage Communications APIs vs OneSignal](https://www.g2.com/compare/onesignal-vs-vonage-communications-apis) ### 5. [SlickText](https://www.g2.com/products/slicktext/reviews) By SlickText **Average Rating:** 4.8/5 **Total Reviews:** 1,865 SlickText is the industry-leading SMS marketing platform that helps you build relationships, grow sales, and increase engagement through mass-texting. Reviewers say compared to Exotel Customer Communication Platform, SlickText is: - Better at support - Easier to do business with - Better at meeting requirements Categories in common with Exotel Customer Communication Platform: [RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging) **Compare:** [Exotel Customer Communication Platform vs SlickText](https://www.g2.com/compare/exotel-customer-communication-platform-vs-slicktext) **Compare SlickText with other alternatives:** - [SlickText vs Ozonetel](https://www.g2.com/compare/ozonetel-vs-slicktext) - [SlickText vs Plivo](https://www.g2.com/compare/plivo-vs-slicktext) - [SlickText vs Twilio](https://www.g2.com/compare/slicktext-vs-twilio) - [SlickText vs Vonage Communications APIs](https://www.g2.com/compare/slicktext-vs-vonage-communications-apis) - [SlickText vs Braze](https://www.g2.com/compare/braze-vs-slicktext) - [SlickText vs Attentive](https://www.g2.com/compare/attentive-vs-slicktext) - [SlickText vs Klaviyo](https://www.g2.com/compare/klaviyo-vs-slicktext) - [SlickText vs Dotdigital](https://www.g2.com/compare/dotdigital-vs-slicktext) - [SlickText vs OneSignal](https://www.g2.com/compare/onesignal-vs-slicktext) ### 6. [Braze](https://www.g2.com/products/braze/reviews) By Braze **Average Rating:** 4.5/5 **Total Reviews:** 1,684 Create powerful customer engagement with ease, at any scale Reviewers say compared to Exotel Customer Communication Platform, Braze is: - Better at support - Easier to do business with Categories in common with Exotel Customer Communication Platform: [RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging) **Compare:** [Exotel Customer Communication Platform vs Braze](https://www.g2.com/compare/braze-vs-exotel-customer-communication-platform) **Compare Braze with other alternatives:** - [Braze vs Ozonetel](https://www.g2.com/compare/braze-vs-ozonetel) - [Braze vs Plivo](https://www.g2.com/compare/braze-vs-plivo) - [Braze vs Twilio](https://www.g2.com/compare/braze-vs-twilio) - [Braze vs Vonage Communications APIs](https://www.g2.com/compare/braze-vs-vonage-communications-apis) - [Braze vs SlickText](https://www.g2.com/compare/braze-vs-slicktext) - [Braze vs Attentive](https://www.g2.com/compare/attentive-vs-braze) - [Braze vs Klaviyo](https://www.g2.com/compare/braze-vs-klaviyo) - [Braze vs Dotdigital](https://www.g2.com/compare/braze-vs-dotdigital) - [Braze vs OneSignal](https://www.g2.com/compare/braze-vs-onesignal) ### 7. [Attentive](https://www.g2.com/products/attentive/reviews) By Attentive **Average Rating:** 4.5/5 **Total Reviews:** 1,383 Attentive is a personalized mobile messaging platform that helps enterprise retail brands acquire, retain, and interact with mobile shoppers in a new way Reviewers say compared to Exotel Customer Communication Platform, Attentive is: - Better at support - Easier to do business with - Better at meeting requirements Categories in common with Exotel Customer Communication Platform: [RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging) **Compare:** [Exotel Customer Communication Platform vs Attentive](https://www.g2.com/compare/attentive-vs-exotel-customer-communication-platform) **Compare Attentive with other alternatives:** - [Attentive vs Ozonetel](https://www.g2.com/compare/attentive-vs-ozonetel) - [Attentive vs Plivo](https://www.g2.com/compare/attentive-vs-plivo) - [Attentive vs Twilio](https://www.g2.com/compare/attentive-vs-twilio) - [Attentive vs Vonage Communications APIs](https://www.g2.com/compare/attentive-vs-vonage-communications-apis) - [Attentive vs SlickText](https://www.g2.com/compare/attentive-vs-slicktext) - [Attentive vs Braze](https://www.g2.com/compare/attentive-vs-braze) - [Attentive vs Klaviyo](https://www.g2.com/compare/attentive-vs-klaviyo) - [Attentive vs Dotdigital](https://www.g2.com/compare/attentive-vs-dotdigital) - [Attentive vs OneSignal](https://www.g2.com/compare/attentive-vs-onesignal) ### 8. [Klaviyo](https://www.g2.com/products/klaviyo/reviews) By Klaviyo **Average Rating:** 4.6/5 **Total Reviews:** 1,355 Klaviyo, a unified customer platform for email, SMS, and more, gives your online brand direct ownership of your consumer data and interactions. Reviewers say compared to Exotel Customer Communication Platform, Klaviyo is: - Better at meeting requirements - Better at support - Easier to do business with Categories in common with Exotel Customer Communication Platform: [RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging) **Compare:** [Exotel Customer Communication Platform vs Klaviyo](https://www.g2.com/compare/exotel-customer-communication-platform-vs-klaviyo) **Compare Klaviyo with other alternatives:** - [Klaviyo vs Ozonetel](https://www.g2.com/compare/klaviyo-vs-ozonetel) - [Klaviyo vs Plivo](https://www.g2.com/compare/klaviyo-vs-plivo) - [Klaviyo vs Twilio](https://www.g2.com/compare/klaviyo-vs-twilio) - [Klaviyo vs Vonage Communications APIs](https://www.g2.com/compare/klaviyo-vs-vonage-communications-apis) - [Klaviyo vs SlickText](https://www.g2.com/compare/klaviyo-vs-slicktext) - [Klaviyo vs Braze](https://www.g2.com/compare/braze-vs-klaviyo) - [Klaviyo vs Attentive](https://www.g2.com/compare/attentive-vs-klaviyo) - [Klaviyo vs Dotdigital](https://www.g2.com/compare/dotdigital-vs-klaviyo) - [Klaviyo vs OneSignal](https://www.g2.com/compare/klaviyo-vs-onesignal) ### 9. [Dotdigital](https://www.g2.com/products/dotdigital/reviews) By Dotdigital **Average Rating:** 4.4/5 **Total Reviews:** 1,216 Customer data platform and cross-channel marketing automation for SMEs, retailers, and big brands. Reviewers say compared to Exotel Customer Communication Platform, Dotdigital is: - Better at support - Easier to do business with Categories in common with Exotel Customer Communication Platform: [Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Compare:** [Exotel Customer Communication Platform vs Dotdigital](https://www.g2.com/compare/dotdigital-vs-exotel-customer-communication-platform) **Compare Dotdigital with other alternatives:** - [Dotdigital vs Ozonetel](https://www.g2.com/compare/dotdigital-vs-ozonetel) - [Dotdigital vs Plivo](https://www.g2.com/compare/dotdigital-vs-plivo) - [Dotdigital vs Twilio](https://www.g2.com/compare/dotdigital-vs-twilio) - [Dotdigital vs Vonage Communications APIs](https://www.g2.com/compare/dotdigital-vs-vonage-communications-apis) - [Dotdigital vs SlickText](https://www.g2.com/compare/dotdigital-vs-slicktext) - [Dotdigital vs Braze](https://www.g2.com/compare/braze-vs-dotdigital) - [Dotdigital vs Attentive](https://www.g2.com/compare/attentive-vs-dotdigital) - [Dotdigital vs Klaviyo](https://www.g2.com/compare/dotdigital-vs-klaviyo) - [Dotdigital vs OneSignal](https://www.g2.com/compare/dotdigital-vs-onesignal) ### 10. [OneSignal](https://www.g2.com/products/onesignal/reviews) By OneSignal **Average Rating:** 4.7/5 **Total Reviews:** 1,198 OneSignal is the market-leading omnichannel customer engagement platform for building customer relationships through personalized messaging across mobile and web push notifications, in-app messaging, SMS, and email. Reviewers say compared to Exotel Customer Communication Platform, OneSignal is: - Better at support - Better at meeting requirements - More usable Categories in common with Exotel Customer Communication Platform: [RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging) **Compare:** [Exotel Customer Communication Platform vs OneSignal](https://www.g2.com/compare/exotel-customer-communication-platform-vs-onesignal) **Compare OneSignal with other alternatives:** - [OneSignal vs Ozonetel](https://www.g2.com/compare/onesignal-vs-ozonetel) - [OneSignal vs Plivo](https://www.g2.com/compare/onesignal-vs-plivo) - [OneSignal vs Twilio](https://www.g2.com/compare/onesignal-vs-twilio) - [OneSignal vs Vonage Communications APIs](https://www.g2.com/compare/onesignal-vs-vonage-communications-apis) - [OneSignal vs SlickText](https://www.g2.com/compare/onesignal-vs-slicktext) - [OneSignal vs Braze](https://www.g2.com/compare/braze-vs-onesignal) - [OneSignal vs Attentive](https://www.g2.com/compare/attentive-vs-onesignal) - [OneSignal vs Klaviyo](https://www.g2.com/compare/klaviyo-vs-onesignal) - [OneSignal vs Dotdigital](https://www.g2.com/compare/dotdigital-vs-onesignal) --- ## Exotel Customer Communication Platform Alternatives FAQs ### What are the best alternatives to Exotel Customer...? The best alternatives to Exotel Customer Communication Platform include [Ozonetel](https://www.g2.com/products/ozonetel/reviews) (4.6/5 stars, 625 reviews), [Plivo](https://www.g2.com/products/plivo/reviews) (4.5/5 stars, 747 reviews), and [Twilio](https://www.g2.com/products/twilio/reviews) (4.1/5 stars, 522 reviews). Ozonetel stands out for its unified omnichannel CX platform combining CCaaS, UCaaS, CPaaS, and AI with strong CRM integrations and 24/7 OEM support. Plivo offers a voice-first AI agent platform with millisecond-level latency and carrier-grade reliability. Twilio provides flexible APIs for voice, SMS, and authentication with strong developer tools and global reach. ### What features do alternatives offer that Exotel Customer... does not? Exotel Customer Communication Platform lacks advanced AI-powered automation features such as conversational IVR with natural language processing, AI voice bots, and automated quality audits that competitors like Ozonetel offer. It also does not provide a unified omnichannel platform integrating voice, SMS, WhatsApp, and live chat in a single dashboard, which Ozonetel and others provide. Additionally, Exotel has limited global reach and lacks mobile app support, which some alternatives address. ### Which Communication Platform as a Service (CPaaS) tools do reviewers recommend instead of Exotel Customer...? Reviewers recommend [Ozonetel](https://www.g2.com/products/ozonetel/reviews) for its ease of use, comprehensive features including AI-powered automation, and superior customer support. [Plivo](https://www.g2.com/products/plivo/reviews) is favored for its developer-friendly APIs, competitive pricing, and global coverage. [Twilio](https://www.g2.com/products/twilio/reviews) is recommended for its reliability, extensive API offerings, and scalability. These alternatives are noted for better support, more advanced features, and easier integration compared to Exotel. ### How does Exotel Customer... compare to Ozonetel? According to G2 data, [Exotel Customer Communication Platform](https://www.g2.com/products/exotel-customer-communication-platform/reviews) has an average rating of 4.4/5 from 90 reviews, while [Ozonetel](https://www.g2.com/products/ozonetel/reviews) holds a higher average rating of 4.6/5 from 625 reviews, indicating stronger overall user satisfaction for Ozonetel. Dimension scores reveal that Ozonetel leads Exotel by 0.3 points in Meeting Requirements (8.9 vs 8.6), 0.3 points in Usability (9.1 vs 8.8), 0.1 points in Ease of Setup (9.1 vs 9.0), and 0.6 points in Support (9.0 vs 8.1). Conversely, Exotel scores 0.2 points higher in Ease of Admin (9.2 vs 9.0), and Ozonetel leads by 0.6 points in Ease of Doing Business (9.2 vs 8.6). User reviews highlight that Ozonetel excels in ease of use with 133 mentions, extensive features (94 mentions), call management (86 mentions), and strong customer support (57 mentions). Exotel is praised for ease of use (4 mentions), easy integrations (3 mentions), and call quality (2 mentions), but users report more issues with call quality, support delays, and connectivity. Both platforms offer robust CRM integrations and omnichannel capabilities, but Ozonetel's larger user base and higher satisfaction scores reflect a more reliable and feature-rich experience overall. ### Why do users choose Ozonetel over Exotel Customer...? Users choose [Ozonetel](https://www.g2.com/products/ozonetel/reviews) over Exotel primarily due to its superior ease of use, comprehensive feature set, and stronger customer support. With 133 positive mentions of ease of use and 94 mentions of features, Ozonetel provides a user-friendly interface and extensive functionalities including omnichannel communication, real-time analytics, and seamless CRM integrations. Ozonetel's customer support scores 9.0 compared to Exotel's 8.1, supported by 57 positive mentions of support responsiveness, reflecting faster and more effective issue resolution. Additionally, Ozonetel's higher ratings in meeting requirements (8.9 vs 8.6) and ease of doing business (9.2 vs 8.6) indicate better alignment with user needs and smoother vendor interactions. Users also report better call quality and connectivity with Ozonetel, contributing to improved communication efficiency. 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