Siddharth K.
SK
Siddharth K.
Backend developer
Small-Business (50 or fewer emp.)
"The best calling platform you can have"
3.5/5
What do you like best about Exotel Customer Communication Platform?

The integration of Exotel is the best thing in our local dashboards; the best part is the quick call connection, multiple hotlines, and easy setup for multiple users. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Sometimes the call does not connect on instances, and sometimes the line is not connected properly, and you have to make multiple attempts to connect one call, the can surely be improved. Review collected by and hosted on G2.com.

pravindhraj m.
PM
pravindhraj m.
Sr. Business Development Associate
Enterprise (> 1000 emp.)
"The best calling software I have used- exotel"
5/5
What do you like best about Exotel Customer Communication Platform?

For sales and customer support domain, this software will be great useful with the seamless functionality with best user interface. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

I don't think i have a dislike. It is pretty much good Review collected by and hosted on G2.com.

Piyush Narayan R.
PR
Piyush Narayan R.
Manager- Marketing
Enterprise (> 1000 emp.)
"Exotel: Streamline your customer support team"
4.5/5
What do you like best about Exotel Customer Communication Platform?

Exotel is mainly used by our customer support and SDR team to connect with our prospects directly. Its interface is relatively easy to use, and the solution is cost-effective. If you are a small or medium-sized enterprise and want to set up an IVR or a helpline number, exotel is the solution. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Though it is a fundamental solution and more or less solves the purpose, something that they can improve upon are listed below:

-UI/UX can be revamped.

-Better and streamlined workflows for scaling up the operations

-Better Analytics or pictorial representation of data. Review collected by and hosted on G2.com.

Eesha J.
EJ
Eesha J.
Customer Service Associate
Mid-Market (51-1000 emp.)
"Exotel is good but its out dated."
2.5/5
What do you like best about Exotel Customer Communication Platform?

The old-school interface and the easiness. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

The confidentiality issues and diversion of calls are poor. Review collected by and hosted on G2.com.

Guru P.
GP
Guru P.
software engineer
Mid-Market (51-1000 emp.)
"Great Could Telephony(IVR) Solution for B2C companies"
4/5
What do you like best about Exotel Customer Communication Platform?

1. Their all-in-one tool to manage and track customers.

2. End2end personalized customer calling experience.

3. Good for concurrent calling Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Sometimes there's a lag in the calls, redirection happens twice, and even without the customer answering the call, I can hear his/her voice. Review collected by and hosted on G2.com.

Dinesh B.
DB
Dinesh B.
Inside sales specialist
Enterprise (> 1000 emp.)
"Awesome calling tool among other softwares- Exotel"
5/5
What do you like best about Exotel Customer Communication Platform?

The follow of calls you can make here is really awesome with high quality . Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Nothing. No dislikes for this great software Review collected by and hosted on G2.com.

Prabhu K.
PK
Prabhu K.
Inside sales specialist
Enterprise (> 1000 emp.)
"Exotel- The best and recommendable software for inbound and outbound calling."
5/5
What do you like best about Exotel Customer Communication Platform?

The best thing is the front end of this software which is really awesome and easy to access it. Also the work flow is good without any glitch Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

No i had no issues so I don't want to give dislike Review collected by and hosted on G2.com.

Rekha M.
RM
Rekha M.
Inside sales specialist
Enterprise (> 1000 emp.)
"Exotel- Really an impressive software tool."
5/5
What do you like best about Exotel Customer Communication Platform?

The epic one is the flow of the incoming calls without any interruption and the call quality as well too good Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

It's quite good. So I don't feel any dislikes Review collected by and hosted on G2.com.

Saravanan P.
SP
Saravanan P.
Academic counsellor
Enterprise (> 1000 emp.)
"Really an excellent and cost efficient calling tool- Exotel"
5/5
What do you like best about Exotel Customer Communication Platform?

The flow of calls is good without any glitch issues. The quality is excellent as well. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

No dislike from my end due to its good performance Review collected by and hosted on G2.com.

Vigneshwar D.
VD
Vigneshwar D.
Executive
Enterprise (> 1000 emp.)
"Best Application for customer support team"
5/5
What do you like best about Exotel Customer Communication Platform?

We can experience an uninterrupted call with this application. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

I have not experienced any issues yet in this app. Review collected by and hosted on G2.com.