Abhishek B.
AB
Abhishek B.
Deputy Vice President
Enterprise (> 1000 emp.)
"Sophisticated telephony solution with super API and documentation"
4.5/5
What do you like best about Exotel Customer Communication Platform?

easy to use APIs and even easier integrations and billing process Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

To catch hold of their sales team and to create customize solution Review collected by and hosted on G2.com.

MAJO F.
MF
MAJO F.
Lead Engineer
Mid-Market (51-1000 emp.)
"Great for Calls over Cloud"
4.5/5
What do you like best about Exotel Customer Communication Platform?

- Easy to use/ Clean UI/ reliable

- Call Quality

- Easy setup of Shifts, Call routing, escalations etc..

- Voice recordings and good reports. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

- SMS Module pricing is little on the higher side

No other downsides as of now... Review collected by and hosted on G2.com.

Anil H.
AH
Anil H.
SENIOR DIRECTOR - IT
Enterprise (> 1000 emp.)
"Exotel Omni Channel capabilities and CX experience"
4/5
What do you like best about Exotel Customer Communication Platform?

Their OMNI Platform offerings comes with cost effective price and meet the client requirements in line with their expectations. They do ensure compliance and security aspects which are paramount for us Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Diaster recovery or BCP availability . It should be active active across primary Data Center and Secondary DC. but it is intrusive which is still a caveat to meet uptime obligation. Review collected by and hosted on G2.com.

Sugandha C.
SC
Sugandha C.
Small-Business (50 or fewer emp.)
"convenience at its best"
5/5
What do you like best about Exotel Customer Communication Platform?

It is a very easy platform to use. the team is also very supportive and provide handholding support till you need. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

the IVR cannot be previewed. One has to call the number to test it. Review collected by and hosted on G2.com.

GP
Gourav P.
Mid-Market (51-1000 emp.)
"Good Services and support"
4/5
What do you like best about Exotel Customer Communication Platform?

Service Support is quite amazing from your team Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

For everything, we first need to raise a ticket, then we have to call them no matter how urgent the issue is Review collected by and hosted on G2.com.

Shreyans R.
SR
Shreyans R.
Product Manager
Mid-Market (51-1000 emp.)
"Great experience, barring a few hiccups"
4.5/5
What do you like best about Exotel Customer Communication Platform?

Customer service

Customer Support

Ease of use Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Signal service quality can be quite frustrating at times Review collected by and hosted on G2.com.

Devesh V.
DV
Devesh V.
Head of Operations & Technology
Small-Business (50 or fewer emp.)
"Best cloud telephony solution provider"
5/5
What do you like best about Exotel Customer Communication Platform?

It can be integrated with most of the existing CRM Solutions. Call logging and analytics gives it an edge over other solutions Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Could work on cost efficient plans and packages Review collected by and hosted on G2.com.

Khush J.
KJ
Khush J.
Small-Business (50 or fewer emp.)
"Great experience with Exotel"
4.5/5
What do you like best about Exotel Customer Communication Platform?

The best we like about exotel is priority customer support. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

The thing that we dislike the most about exotel is frequent system downtimes. Review collected by and hosted on G2.com.

Arpit C.
AC
Arpit C.
Mid-Market (51-1000 emp.)
"Best IVR Solution"
5/5
What do you like best about Exotel Customer Communication Platform?

Ease of API

Easy User Interface

Self Serve Product

good support from the team Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Nothing to dislike in the product everything is so good Review collected by and hosted on G2.com.

Anshul Y.
AY
Anshul Y.
Business Operations Lead
Mid-Market (51-1000 emp.)
"Good tool for support"
4.5/5
What do you like best about Exotel Customer Communication Platform?

easy to use and create flows as and when required Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Support can be more real-time, rest things are good Review collected by and hosted on G2.com.