Exotel products are plug-and-play. We set up our API and Call flow in minutes, and it can be customized to a very advanced level only using GUI. The option of integrating Whatsapp and SMS will call center solutions gives it a good edge over competitors Review collected by and hosted on G2.com.

Though the product is good for Exotel, one still has issues once in a blue moon. Support is an area where the company lags as compared to its competitors. The Support is generally delayed and most of the times you will find a solution by trying yourself till the time you get a response from the support Review collected by and hosted on G2.com.

The fact that your call recordings get auto-saved and can be searched, downloaded and listened to at any point of time. Review collected by and hosted on G2.com.

The only drawback is that the DND numbers cannot be connected. Review collected by and hosted on G2.com.

Calling through Exotel is good, you can get the best recordings Review collected by and hosted on G2.com.

Network issue, delay landing calls on you linked number Review collected by and hosted on G2.com.

The cost of call is saved all thanks to this app. It is easy to use and also allows one to send out sms texts which is very cost-effective. Calls come to your phone and that's very useful. Review collected by and hosted on G2.com.

One has to put the right digits without any dash or space to get the call going. A drop-down suggestion for the country code can be of great help. Also, the calls don't go through if you want to connect with regions like Singapore and Thailand oddly. Review collected by and hosted on G2.com.

We can keep record of the call has been made for the future references. As well as it is user friendly app, best for customer support services and easy to interact with the clients and the customers. Review collected by and hosted on G2.com.

Sometime calls doesn't get connected with the users. Review collected by and hosted on G2.com.

Exotek is very helpful in connecting people. It records the call, and we can quickly locate the recordings with all details and briefs.

There are different ways to connect through Exlotel, and it s user-friendly. Review collected by and hosted on G2.com.

Have had only good experiences so far when it comes to Exotel. There is no such downside I have yet discovered. However, I feel the procuring of recorded calls should help and make it e many users friendly and more effortless. It takes time to go and refresh the Exotel dashboard as it is slow to get the recording link on the dashboard. To copy the entire link, we have to select and then copy; instead, it should copy in one click as we copy other links. Review collected by and hosted on G2.com.

Very easy to use it through dashboard, easy to add an user and take calls anywhere Review collected by and hosted on G2.com.

Reporting and live monitoring of teh agents is a difficult task Review collected by and hosted on G2.com.

We did The Exotel CTI integration with FreshSales and the integration was very smooth, we were able to get real-time recordings of the calls and also make calls right from the CRM tool. The support team was able to troubleshoot few initial glitches that we encountered during the integration process. Review collected by and hosted on G2.com.

The Exotel team has a general support team and every time you followup on the ticket a new agent is assigned. I think this can be improved as one dedicated person to followup on a single ticket is favorable. Review collected by and hosted on G2.com.

Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. Review collected by and hosted on G2.com.

The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing. Review collected by and hosted on G2.com.

Easy UI, easy to add team memebers, calls can be taken over mobile Review collected by and hosted on G2.com.

Reports have to better, no realtime monitoring dashboard Review collected by and hosted on G2.com.