This software has an automatic and intelligent technology, which manages to contact potential customers and lead them to a real and natural conversation, until they access a real sales agent to make the sale. It also allows the scheduling of meetings with potential clients and the selection of quality leads, ideal for our type of company. It allows the configuration and automation of intelligent responses, so that the assistant can provide solutions to the demands of potential customers via email or web page chats. Configuration of texts and intelligent responses for a fluid communication with potential customers from the web page and e-mail. It has an excellent segmentation of high quality potential customers, to close business successfully and quickly. It manages to intelligently transfer the ideal client to the real agent once the first conversations with the virtual agent have taken place. Review collected by and hosted on G2.com.

It takes a considerable amount of time to configure the entire system and integrate all the company's information and automatic responses into the virtual assistant. It was difficult to make the integrations of the different software we needed to program Exceed correctly, especially Zoho crm, it was laborious, but the technical service guided us. I would like the program to include more languages, this way we could reach more customers from different countries. Review collected by and hosted on G2.com.

Basically Exceed works 24 hours a day , seven days a week on your business. It's like having extra staff who never leave the office

We looked at other platforms but Exceed seemed to be a good fit for our business Review collected by and hosted on G2.com.

There is nothing to dislike. It can be a bit daunting during set up to be honest , but the support is amazing with one to one guidance and help , which is ongoing.

It takes time to get things perfect and the more you work with the system the more you get to understand just how smart it really is . Review collected by and hosted on G2.com.

Automatic updates going to our CRM is one of the best features available our team does not have to waste any time moving notes which has been a great help and it takes the productivity of the entire team up. Review collected by and hosted on G2.com.

The resources available in terms of product education and enablement can be more and will solve a lot of small issues for us. Review collected by and hosted on G2.com.

Once you get a good grasp of the platform, Exceed is easy to set up and use. It pulls leads from Salesforce based on the logic you build into your reporting, so you have complete control over who is contacted and when. We work with Hadas, and she is extremely responsive and helps with any issues or guidance that we need. The value we see by leveraging Exceed has been growing month over month. Review collected by and hosted on G2.com.

I've found to use Exceed effectively, you have to have a strong understanding of how it works. It's best to start small, get a good understanding, and build off of that foundation. Review collected by and hosted on G2.com.

Sometimes I forget to follow up with potential customers and exceed will do the work for me and put me right back in the loop. It has saved me many times, and oftentimes, the customer doesn't know it is an automated system, which is awesome! Review collected by and hosted on G2.com.

This is probably a bigger fault on my end, but I notice that if I know a customer is bidding on a project or taking their time making a financial decision and I forget to update the priority in exceed, they often feel like we are being pushy and are turned off by us pestering them. Again, probably my fault. Review collected by and hosted on G2.com.

Exceed.AI to the evolution of our company has an original assistance to the service of the consumer. Taking into consideration that it covers all the needs of our company, it supports us in each execution and permanently monitors our use to guarantee that the configuration is optimal. It is important to highlight that they save us time and money, in addition, that they allow us to plan more meetings than we normally do. Review collected by and hosted on G2.com.

This app is very good, but it has little things that should be improved, the app has some default restrictions, moreover, in contrast, it causes bugs that lead to idle time. On the other hand, uploading the CSV files to the software is time consuming. This software is able to cover many areas, and therefore at first it tends to be a bit confusing and annoying. Review collected by and hosted on G2.com.

As a marketer it provided us with a whole new way to generate high quality MQL. Instead of just using lead scoring, we are now able to have conversation at scale with our leads, ask them questions, identify real intent and get reps involved when the lead is ready to talk to a real human.

And they also support Chat which combined with conversational email is a killer! Review collected by and hosted on G2.com.

The concept of Conversational Email Marketing is new. There is not that much best practices out there so it requires you to think through many things. The good new is that the team at Exceed hand held us along the process and guided us to do the right things.

The process was easy and it tool just 2 short meetings to go live. Review collected by and hosted on G2.com.

It amplifies our customer experience by ensuring that every lead gets proper attention. Besides, it increases our sales qualified leads. Review collected by and hosted on G2.com.

It is a bit pricey and needs better industry knowledge, especially accounting software Review collected by and hosted on G2.com.

Help to automate the lead qualification a best part of it Review collected by and hosted on G2.com.

Nothing to say as of now as for such useful tool Review collected by and hosted on G2.com.

I use Exceed.ai normally to connect it with our database and platforms like Salesforce and HubSpot (among others). Intuitive UX/UI, I can schedule meetings through my calendar (Microsoft Outlook or just my Calendly account). It is highly scalable, facilitating fluid conversations in real time. A/B tests are of great benefit and allow us to improve so that we can obtain better results in the future. Review collected by and hosted on G2.com.

As a frequent user of Exceed.ai I can assure you that it is a unique and very flexible software. Review collected by and hosted on G2.com.