Exceed.ai Reviews & Product Details

Director of Growth
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The service and onboarding was phenomenal. Not only do they have a smart tool, but they have a smart team as well. Review collected by and hosted on G2.com.

What do you dislike?

There's nothing that I dislike so far, excited to see where this product goes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're on the fence, try it out. It's well worth the investment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Exceed.ai has dramatically improved our new lead response time and increase our lead to meeting conversion rates and allows us to act like a sales team 5x our size. Review collected by and hosted on G2.com.

Show More
Show Less

Exceed.ai Overview

What is Exceed.ai?

Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is followed up with, nurtured, and qualified using two-way email conversations. When a lead is qualified and ready to talk to a human it will go ahead and book a meeting directly on your rep’s calendar. It also automatically updates your CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, not the right person, or ask to be contacted at a later time. Learn how leading companies like Demandbase, SugarCRM, Hearst, Monday.con and others use Exceed.ai to Exceed their goals at https://exceed.ai/ Businesses use Exceed for: 1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads 2. Convert website visitors into leads via chatbot 3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales 4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive. 5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest 6. Up-sell - Readout to free users to identify if they are ready to converse with a human rep 7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc

Exceed.ai Details
Website
Languages Supported
English
Product Description

Exceed.ai is an AI assistant to your sales and marketing teams that enables you to scale lead capturing, qualification and nurturing via two-way email and website conversations.


Seller Details
Seller
Exceed.ai
Company Website
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@exceedai
221 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®

Overview Provided by:
CPO
Show More

Exceed.ai Screenshots

Exceed.ai Reviews

Write a Review
Filter reviews
LinkedIn®
Connections
Popular Mentions
Showing 33 Exceed.ai reviews
Popular Mentions
Showing 33 reviews
Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
For Category
All Industries
Region
Already have Exceed.ai?
Write a Review
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I've been using exceed for six months now and I'm very impressed with this solution. The reports and levels of detail available for marketing and business development prospects and campaigns are very useful business tools. The AI email responses are very clear and friendly and the response process doesn't leave out the need for the human touch. Exceed really does a great job of combining the strengths of AI Sales while keeping your salespeople in the loop. The platform is solid and the way the data is delivered provides actionable data for you to make adjustments on the fly for your marketing and business development campaigns. Review collected by and hosted on G2.com.

What do you dislike?

I have no major dislikes. Would love to see the editing window expanded when building out sequences. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm able to execute and measure sales and marketing campaigns at a much larger scale with precision and the ability to make adjusted on the fly as I learn during the campaign process. The ability to increase campaign volumes and be assured that every lead is tracked and the follow-up process works every time is also invaluable.

The AI Sales Assistant does a great job of responding to every touchpoint in the process while always keeping the sales teams in the loop. Review collected by and hosted on G2.com.

Show More
Show Less
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

As a Marketing Manager, I'm focused on increasing the effectiveness of our lead generation efforts and maximising conversions. Exceed has been simply invaluable for our B2B clients. The platform is easy to use and doesn't take much time to set up, thanks to a great number of templates for various use cases, including sequences for demo requests, waking up the dormant leads, and much more.

In the first couple of months of using Exceed to automate communications and qualification process of prospects, we got significantly higher open and response rates, and managed to generate several quality demo calls and opportunities.

What's more, each week we have a call with our Customer Success Manager, Hadas, who helps us focus on the best strategies and improve the performance even more. In short, I'm really thrilled about Exceed and what we can achieve together! Review collected by and hosted on G2.com.

What do you dislike?

At the beginning we felt a little lost and had a lot of technical questions, but they were solved pretty quickly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Think about your target audience and split the messaging accordingly Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. Converting more leads into SQLs and opportunities

2. Following up with a lead automatically immediately after they become available

3. Freeing up valuable time of SDRs

4. Collecting information from signatures (phone numbers)

5. Qualifying leads automatically Review collected by and hosted on G2.com.

Show More
Show Less
UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Exceed is good for companies who do not have capacity to follow-up and qualify all their leads. Exceed automates the initial outreach and engagement, identifies when a lead is ready to talk to a human and quill qualify it before scheduling the meeting on their reps calendar.We love their meeting scheduler assistant and the fact they support website chat and email.

I love how it synchronizes with the CRM and with the information in collects during the conversation Review collected by and hosted on G2.com.

What do you dislike?

The system is very flexible so setup requires diligence. If you want to add new objection handling capabilities, it requires you collect data and that can take time. One up and running it works like a charm Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is worth taking Exceed for a ride. It is the future of marketing and sales. It takes automation to the next level. Amazing ROI Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Lead qualification at scale

- Automate the scheduling of meetings for our reps

- convert website visitors to qualified meetings.

All the above without additional head count Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I do a lot of cold email marketing and it is nice not having to worry about negative and not interested responses. I can focus solely on those people who want what I am selling.

I've also had a lot of success in using it to reach out to past prospects who were on the fence and reactivating them. The types of outreach you can do is pretty amazing.

Also, it has a lot of integrations. I connect ActiveCampaign with it and utilize automation to have the AI virtual assistant reach out to customers and prospects based on their actions. Review collected by and hosted on G2.com.

What do you dislike?

There's not much I dislike as of now. There's been a few annoying bugs here and there but they are fixed as soon as I reach out to support. One issue that I ran into is that when you are setting up qualification questions if you mess up, you can undo it and need support. That can get pretty annoying when you are building out new sequences. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Exceed is great if you already have a proven system for lead generation or lead nurturing. You essentially clone what you already have and put some powerful AI behind it. If you have a working system, this will make it better. If not, and you think AI will save you, it won't. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I send hundreds of emails per week and sending follow-ups and reply to all is too much. Even with a team of SDRs they'll miss some potential prospects, forget to reach back out, and mis-schedule appointments. Exceed automates that whole process. It has its own built-in calendar scheduler that knows when somebody has scheduled. If they haven't, it will keep reaching out to them. It is a beast. Review collected by and hosted on G2.com.

Show More
Show Less
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Exceed has been tremendously helpful in our work. It's easily automated with our CRM, has a good interface and provides full data that we need for evaluating results.

While we were generating a good number of leads, we were struggling to move them down the funnel quickly enough (even with a solid marketing automation platform like Hubspot.) At the same time, SDRs were wasting a lot of time trying to get replies from prospects and schedule demo calls. We wanted our SDR team to focus on the most value generating activities and avoid repetitive manual tasks.

Exceed started generating strong results almost immediately. We were able to convert a lot more leads into SQLs and create several Opportunities in a short period of time. Review collected by and hosted on G2.com.

What do you dislike?

There are some minor technical issues that we have to be careful about, mostly to do with lead status integration between Exceed and Hubspot. It's all manageable though, and Exceed has a great customer success team, which supports us along the way. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had issues with contacting prospects in a systematic manner. Exceed allowed us to have long sequences for each prospect category. Review collected by and hosted on G2.com.

Show More
Show Less
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I appreciate the support from the team at Exceed.AI. My customer success contact, Hadas, reviews my account and performance bi-weekly to make sure that I am getting the best use of their product. Unlike most technology vendors, this is not a "sign the agreement and you're on your own" type of arrangement. My business relies heavily on customer engagement and I tend to hold our partners to the same degree of excellence that we exhibit. Exceed.AI has more than surpassed my expectations. Review collected by and hosted on G2.com.

What do you dislike?

I would like to see more native integrations, however my company uses more proprietary and smaller technologies that it likely doesn't make sense to natively have integrations for. There is always a solution, though. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This solution works as promised, and the customer support is exceptional. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to further extend our follow up reach and frequency with potential customers we may have otherwise missed. I have realized the benefit to having a "safety net" for our CRM. This allows us to improve our customer engagement in a way we were unable to without this technology. Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Exceed is excellent at augmenting the work that real sales people do to book qualifying meetings with an AI platform that just works. It helps with a variety of different use cases where repetitive work is required to get a prospect to a meeting with a sales person and the sales team loves it when a meeting from Exceed shows up on their calendar. Review collected by and hosted on G2.com.

What do you dislike?

The AI was a little unsettling at first but once we became accustomed to it we started referring to virtual assistants as real people. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Exceed is a good product and the Exceed team is a pleasure to do business with, they really want their customers to be successful with the product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Exceed for recycling and remarketing leads as well as cold sales. The benefit is more pipeline being generated with little effort on behalf of our business development team. The pipeline is 100% incremental and Exceed is easily paying for itself. Review collected by and hosted on G2.com.

Show More
Show Less
EI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Though the Exceed platform you have a group of virtual SDRs that operate at scale across all timezones, personalizing the outreach as they go. The platform's artificial intelligence and machine learning does the heavy lifting of the lead generation and lead qualification processes, leaving the human SDRs to focus on low touch / high-value activities.

Outside of the platform, Exceed's customer service is out of this world, a true 'white-glove' experience led by Hadas and her colleagues, from initial onboarding to regular weekly / bi-weekly catch-ups nothing was too much trouble. As with the virtual SDRs the Exceed CSM team was always on hand whenever we needed them. Review collected by and hosted on G2.com.

What do you dislike?

Adding a PDF to a message has a size restriction of 500mb, Use you can add a URL pointing to a document but sometimes you just want to add a document and 500mb can be a little restrictive. Outside of that... I wouldn't change Exceed for the World! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Think through the data you are adding to the platform, all of which can be used to assist with segmentation and personalization. Rubbish in / Rubbish out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our use of Exceed is to undertake cold outreach to net new leads. All leads are within our target audience but aren't necessarily know to us. We have run a program of outreach sequences to assess the virtual SDRs' capabilities to engage versus that of our actual SDRs. Given the virtual SDRs capabilities to process and manage volume. the virtual SDRs constantly met or outperformed the actual SDR.

So much so that we have modified our entire outreach strategy, leaving the virtual SDRs to perform the mass tasks, with the physical SDRs focused on small net fishing tactics. Review collected by and hosted on G2.com.

Show More
Show Less
UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The AI is really strong, and the leads don’t realise it's not a human. The virtual assistants can interact with and qualify leads and free up more selling time for our clients’ sales teams.

I like that it integrates with all of the major 3rd party sales and marketing platforms. Exceed also updates the CRM whenever a lead status changes such as qualified, meeting set, contact later or when a lead leaves the company.

The chat and email sequences are highly customisable. For instance, we can create an email sequence to follow up with abandoned chats or to uncover hidden gems by engaging leads in the CRM. Exceed uses a nifty Calendly-like scheduler to book meetings for qualified leads with the sales reps. Review collected by and hosted on G2.com.

What do you dislike?

I wish they had a native mobile app. The responsive UI does the trick but some of the reports are not accessible from the web version. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use your best sales emails for the Exceed email templates. Better yet, get your sales team involved.

Exceed is a virtual sales team that qualifies leads for your human sales team, so it needs to use the same playbook. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Exceed to get more deals in the sales pipeline and to generate more revenue. It helps get more leads engaged, qualified and nurtured with a personal touch.

Because of Exceed, our clients see more qualified leads passed to sales and increased sales rep productivity. Review collected by and hosted on G2.com.

Show More
Show Less
Founder & Chief Marketing Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Obviously exceed is a fantastic tech tool, but I think the thing that has been most remarkable is how supportive and hands-on they've been when it comes to supporting our success with the tool. I really appreciate how active they've been in making sure that we're getting the most of the tool! Review collected by and hosted on G2.com.

What do you dislike?

It would be great if we could use their calendar/meeting scheduler outside the system, but it still works well for our purposes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be sure that you have the time and energy to devote to creating your email campaigns upfront. After that first heavy lift, things go really smoothly, and you'll be shocked at home many of your emails get a response. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were able to automate some of our SDR and BDR outreach, and replace our chat tool with something far more automated. Review collected by and hosted on G2.com.

Show More
Show Less
VP Sales and Marketing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

As a marketer it provided us with a whole new way to generate high quality MQL. Instead of just using lead scoring, we are now able to have conversation at scale with our leads, ask them questions, identify real intent and get reps involved when the lead is ready to talk to a real human.

And they also support Chat which combined with conversational email is a killer! Review collected by and hosted on G2.com.

What do you dislike?

The concept of Conversational Email Marketing is new. There is not that much best practices out there so it requires you to think through many things. The good new is that the team at Exceed hand held us along the process and guided us to do the right things.

The process was easy and it tool just 2 short meetings to go live. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Lead follow up

Lead qualification

Lead nurturing

Converting visitors to leads on the website

Schedule meeting with reps Review collected by and hosted on G2.com.

Show More
Show Less
CEO and Co-founder
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

In no time at all, Exceed has already paid for itself - a real game changer. Exceed makes it possible for us to follow-up with any lead from any source immediately. Now our sales team gets a steady stream of qualified meetings booked for them. Review collected by and hosted on G2.com.

What do you dislike?

Writing conversational emails is a new skill we needed to develop, but the team has been great by providing us with templates and feedback. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Think of this as a tool that bridges marketing and sales. You'll get better results if both departments work together with it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We generate many leads daily and have thousands of leads in our CRM, but there's no way to contact and qualify all of them. Exceed gives us the added sales capacity to contact more of our leads and find new sales opportunities. Review collected by and hosted on G2.com.

Show More
Show Less
CEO
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I like the fact that technology keeps learning. It seems to get better and better over time, their product team also listens to our feedback requests. Review collected by and hosted on G2.com.

What do you dislike?

I dislike spending money on software in general since this is a new space, It's not the easiest to set up you need to have some experience with inbound lead follow up. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you are generating enough inbound leads to make sure to come on. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mainly for our customers that have amounts of inbound leads that need to be followed up with. We noticed a 15% increase in MQL - SQL conversation for accounts we deployed Exceed.ai with. Review collected by and hosted on G2.com.

Show More
Show Less
Directional Driller
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Meeting scheduler, it's a strong point plus the lead qualification. Review collected by and hosted on G2.com.

What do you dislike?

At some point not represent the lead very accurately. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It has a great technical support guide you step by step and help the beginner to move forward very fast. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Its give you a hand to identify your best leads Review collected by and hosted on G2.com.

Show More
Show Less
President
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

- interface is new and up to date

-easy to use and set up

-great one on one customer support

-direct line of communication to CEO, CTO and Senior support Review collected by and hosted on G2.com.

What do you dislike?

-Mobile use is a little difficult (they've said they are improving this)

-It is certainly an investment from a price perspective, so ensure you budget for it

- Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Talk to them, and ask if all of your needs will be met, and if not, if it's on their roadmap Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a relatively small sales team, so handling all of our outgoing messaging and responses for new members was a real struggle. This allows us to manage it in a very personal way. Review collected by and hosted on G2.com.

Show More
Show Less
Marketing Manager
Mechanical or Industrial Engineering
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The software learns FAST. Our account rep informed us that our Assistant would need a bit of time to learn new answers, but within a few days our Assistant is dutifully deciphering emails and recommending the right answer. Thus far, we've had no issues with AI accuracy. The software is fantastic and simple to use. I picked it up very quickly, and when I got stuck a technical assistant from Exceed was a phone call away. Often, they simply accessed my account to fix my problem without any intervention on my end.

Better yet, Exceed.ai actually listens. When I proposed an update that would make the system more usable for me, they actually made the update available across their entire network. All it took was one email, and every customer began experiencing the same improved features. Excellent service! Review collected by and hosted on G2.com.

What do you dislike?

The software is very good, but it does have limitations. It's a bit inflexible - if you're trying to go outside the box, you'll need to get creative. That said, the software does adapt and Exceed's team adapts with it.

Exceed understands that our usage of Exceed.AI isn't quite their status quo. They've helped us shape the platform in a way that works for us. It's not a perfect solution, but it's by far the best solution. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look no further. We vetted several AI systems - Exceed.AI is the best. The support, technology, and flexibility is second to none. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are faced with a great issue: Too many leads, not enough confirmed follow-up. Exceed.AI has helped us guarantee that every lead, from every source, is contacted and thoroughly followed up with after any lead-generating event.

This isn't a replacement for human intervention, but it certainly helps to track when leads are being contacted. It's putting our team on a whole new level of efficiency. Review collected by and hosted on G2.com.

Show More
Show Less
Sales Coordinator/Senior Account Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Hadas and the rest of the team are always so quick to respond to any question or need we may have! They always keep us updated on changes or improvements made in the software. What I love most is Exceed is so EASY to use. Review collected by and hosted on G2.com.

What do you dislike?

The CSVs are time-consuming, but that is really something unavoidable on our end and have nothing to do with Exceed essentially. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has given us the ability to reach thousands of prospects across the U.S. without having to hit the phones all day. We have closed many accounts, including several large ones! Review collected by and hosted on G2.com.

Show More
Show Less
EE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The results. Less effort on sifting through initial inbound and outbound interactions, allows for more quality time spent further down the funnel. Review collected by and hosted on G2.com.

What do you dislike?

Like any technology, if you don't put in the time initially to set it up correctly you won't bear the fruits in the long run. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time saving while giving prospects a feeling of real interactions Review collected by and hosted on G2.com.

Show More
Show Less
UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like the Customer Services rep and she has been very helpful. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the usability is clumsy. I have had to work around some of the responses but I am making progres. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Follow ups are getting straightened out. I have benefited from the volume of outreach I could not have done with out exceed. Review collected by and hosted on G2.com.

Show More
Show Less
Co-Founder & CRO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Exceed remembers to follow up constantly Review collected by and hosted on G2.com.

What do you dislike?

Manual intervention still required for certain actions Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Demo's are being booked automatically. Review collected by and hosted on G2.com.

Show More
Show Less
Partner / Chief Operations Officer
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like that they are constantly working on improving their system based on customer feedback. Since using Exceed we've been able to significantly increase our website conversion rate, which has led to savings in marketing ad spend. Exceed has been able to pay for itself. Review collected by and hosted on G2.com.

What do you dislike?

There are occasional bugs leading to downtime in the service, however they have made up for it by providing an appropriate discount on the related invoice.

Code is on the large side and not fully optimized for fast delivery that slows down the page load time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Exceed's team truly cares about improving the product and customer experience. They are very communicative and provide thorough, frequent and regular support. The software is very customizable, and becoming increasingly more powerful each month they improve the code and release it.

When there are occasional bugs with the software that leads to downtime, Exceed provides compensation via a discount on the related invoice which is excellent customer service and practice.

We've reviewed several AI and chat related SAAS solutions, and Exceed is the only one with its level of customization and integration (especially for Zoho CRM). Although more expensive than competitors, it has more than paid for itself by generating a record number of pre-qualified leads for our sales team and we foresee a long-term relationship with Exceed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the issue of website lead conversion and prequalification, which has lead to the benefit of a record number of prequalified leads for the sales reps. Review collected by and hosted on G2.com.

Show More
Show Less
VP Sales
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The team at exceed is always willing to jump in and help. The personal service I have received from onboarding through two using the product has exceeded my expectations. Review collected by and hosted on G2.com.

What do you dislike?

As expected with any new and up-and-coming software solution, you can sometimes experience small gaps and bugs that need to be addressed. The team is always quick to respond and works with your suggestions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Exceed helps us run outbound email campaigns that assist with qualifying leads without additional interaction form the sales team. Having meetings that get booked automatically while you are asleep is always a great feeling! Review collected by and hosted on G2.com.

Show More
Show Less
AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

This service delivers on its promise consistently and reliably. Review collected by and hosted on G2.com.

What do you dislike?

I got in with them on the ground level so I knew what to expect. Their service has evolved so much it's not even funny! I love these guys! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Keep an open mind and this will do way more than you expected it to do. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Lead generation, email automation. Review collected by and hosted on G2.com.

Show More
Show Less
Co-Founder
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like that we are able to contact leads and pre-qualify them WITHOUT using an actual sales rep. The leads only get routed to a live rep after Exceed makes a certain number of interactions with the prospect, and it's likely that the prospect is interested in having a conversation with a rep. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that in order to scale, you kind of need a FT person managing Exceed. Imagine that you have thousands of leads being contacted per week - not every lead is going to give a crystal clear yes or no answer - so obscure responses from leads need to be interpreted by a human. You can set "answers" in advance to try and mitigate this, but ultimately to be successful you will need a FT resource to manage Exceed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have great email templates ready to go before using Exceed - this will make things a lot easier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Here are the main benefits:

- Awakening dark leads / following up with cold leads at scale with Exceed's automation.

- Giving sales reps their best "at bats" by routing leads that have best propensity to buy. Review collected by and hosted on G2.com.

Show More
Show Less
Co-founder and CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Exceed.ai has a very measurable ROI and after 2-3 month it was clear it is here to stay. I liked that the product was so easy to use as well as the fact that it automated a lot of the manual error prone tasks that our team was doing on a daily basis to try and manage my leads. Exceed.ai’s virtual sales assistant was able to touch all the leads that I were not getting worked and following up with, as well as qualifying the ones that were ready to chat to me. I also really benefited from the meeting scheduler which is embedded in the system and sets up meetings with leads directly through an email. Review collected by and hosted on G2.com.

What do you dislike?

The pricing scheme based around the number of leads does not lend itself well to our business model. I must admit the team at exceed made the economics work for us after we explained to them why we need to think of the pricing differently. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

While we were a little skeptic when we started, it is worth trying. Ask for the 3 month proof of concept. It is a great way to try the product and see the value for yourself. Not every business is the same but for us it works like a charm. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

WE get lots of leads, free signup and inbound inquiries Exceed allowed us to touch and follow up with all my leads even the leads we with low priority. They were able to generated 30% more qualified meeting which were scheduled directly on our reps calendar.

Reducing the cost of hiring and training more sales development reps. We were about to hire an SDR and decided to give Exceed a try. We decided we can continue without an SDR for the time being. Review collected by and hosted on G2.com.

Show More
Show Less