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Antonio d.

Software Architect

Small-Business (50 or fewer emp.)

9/20/2020

"Simple yet suprisingly powerful and versatile. Beter than Unito and I'll tell you why."

5/5

What do you like best about Exalate?

I have used Unito and Exalate and I am convinced Exalate is the winner.

Unito has an "intuitive UI" that handles a lot of use cases, but it is also limited to what it's UI has implemented, on the other hand, Exalate relies on groovy scripting to control every detail of the Jira to Jira synchronization. There is no limit to what you can tweak and adjust to achieve perfect communication between different teams and workflows.

The status dashboard is easy to understand and helpful in troubleshooting issues and understanding the way scripting works.

The learning curve is steeper but the rewards are better.

And it is also cheaper than Unito. Review collected by and hosted on G2.com.

What do you dislike about Exalate?

I would like to let other non administrator users manage their own connections.

I would like a better script editor with some form of autocomplete or hints for syntax and objects.

When working with an external organization, I would like to have access to manage their end of the connection without administrator access. Review collected by and hosted on G2.com.

Recommendations to others considering Exalate:

You will need some scripting/coding knowledge to get the best out of Exalate. Prepare for a bit of a learning curve. Exalate is not as friendly as other products out there, but the rewards outweigh the cost of learning. Review collected by and hosted on G2.com.

What problems is Exalate solving and how is that benefiting you?

I needed to synchronize our internal Jira board with a customer's own board but we have different statuses and workflows. Exalate made it very simple to translate our workflows back and forth and gave us varied options to handle differences and discrepancies. Review collected by and hosted on G2.com.

RV

Richard V.

Director

Mid-Market (51-1000 emp.)

11/24/2020

"Best sync app for Jira backed by the best support team"

5/5

What do you like best about Exalate?

Scripting interface is best since we can control very well the sync rules behavior. Also once tuned the app is very stable. Syncing with Service Now and other apps is a plus, still we did not have a chance to use them so far. Review collected by and hosted on G2.com.

What do you dislike about Exalate?

The visual interface for connection definition that is perhaps new needs improvement. I had to uninstall all visual connections and replace them with scripted ones to overcome initial problems during trial period. Review collected by and hosted on G2.com.

Recommendations to others considering Exalate:

I found it very convenient in Jira Cloud setup, with monthly payments setup Review collected by and hosted on G2.com.

What problems is Exalate solving and how is that benefiting you?

We use a free service desk instance in sync with a paid Jira core/software instance and we were able to highly optimize the overall cost and automate our tasks. Review collected by and hosted on G2.com.

MS

Mohanbabu S.

Software Engineer

Enterprise (> 1000 emp.)

5/27/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"We are more comfort by using this tool , it made our manual effort to 50 %"

4.5/5

What do you like best about Exalate?

The cloning gets synchs in few seconds, so its easy for team to get the status. this made the work too simple. Review collected by and hosted on G2.com.

What do you dislike about Exalate?

The scripting part is too heavy, we need a document in handy for main solutions, which are frequently used. Review collected by and hosted on G2.com.

VI

Valerii I.

Head of PMO

Small-Business (50 or fewer emp.)

1/19/2021

"Exalate helped us where Jira couldn't"

5/5

What do you like best about Exalate?

The possibility to diversify our products and though still being able to store all the information in one place Review collected by and hosted on G2.com.

What do you dislike about Exalate?

Sometimes it does require coding skills. But it is not a problem, since tech support is really fast and responsive Review collected by and hosted on G2.com.

PT

Péter T.

project manager

Small-Business (50 or fewer emp.)

3/13/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"A great tool for distributed environments"

4.5/5

What do you like best about Exalate?

Total versatility and easy to configure init setup Review collected by and hosted on G2.com.

What do you dislike about Exalate?

Requires some groovy knowledge, but the new visual editor maybe changes this. Review collected by and hosted on G2.com.

IT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

10/9/2020

"Exalate solves our problem of synchronizing defect administrations"

4.5/5

What do you like best about Exalate?

The support is great and setting it up was only complicated because of the strict security measures we have in place. But this was all set-up like a breeze. The system management part is great in tracking problems, recovering of synchronization problem. each synchronised defect is clearly labelled with its sync status. So it is really mature and easy to work with for user and system manager. (We use JIRA on both sides). Review collected by and hosted on G2.com.

What do you dislike about Exalate?

The one time setting up of the synchronization parameters is done with a script-like language. If you are comfortable with that it is powerful and easy. Might be a problem if you expect a graphical user interface. Review collected by and hosted on G2.com.

What problems is Exalate solving and how is that benefiting you?

We needed to synchronize defect description and statusses between companies, without it meaning to give full access to the company owned defect tracking system. Also both companies can follow there own systems, tools and procedures, and still maintain a synchronized defect and questions view on the common product. Review collected by and hosted on G2.com.

JV

Jorden V.

Mid-Market (51-1000 emp.)

11/25/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Simply Powerful"

5/5

What do you like best about Exalate?

Exalate is simple to configure, but if you really want to go all-in you can make some pretty powerful configurations with the groovy engine. There are little use cases unhandled, and if there are, the Exalate team is always prepared to offer help. We've used Exalate for Jira Data Center - Jira Server, Jira Cloud - Jira Data Center, Jira Server - SNOW, and the Jira Server - Zendesk setup.

Lots of possibilities, lots of power and an amazing team behind it! Review collected by and hosted on G2.com.

What do you dislike about Exalate?

Only downside I'm currently having is syncing Parent Links from Portfolio in Jira instances. Review collected by and hosted on G2.com.

MS

Mujtaba S.

Biometrics & Support Manager

Small-Business (50 or fewer emp.)

2/1/2021

"Does exactly what it says it will do!"

4.5/5

What do you like best about Exalate?

Great supoort provided when I had some issues setting up. Review collected by and hosted on G2.com.

What do you dislike about Exalate?

Not so much an Exalate issue but JIRA errors are sometimes hard to resolve from the error logs. Review collected by and hosted on G2.com.

CE

Verified User in Electrical/Electronic Manufacturing

Enterprise (> 1000 emp.)

3/3/2021

"Exalate app sync real time and is user friendly"

5/5

What do you like best about Exalate?

Exalate app sync data between ServiceNow & Jira (Incidents, Change requests, issues etc.) on a real time basis, the interface of the Exalate app allows administrators to perform customizations on the code and tailor it to their requirements, thus making this app a success.

The documentation available is also good to install the app at Jira and at the ServiceNow ends respectively. Review collected by and hosted on G2.com.

What do you dislike about Exalate?

Cannot recommend any weaknesses for Exalate so far Review collected by and hosted on G2.com.

AI

Verified User in Insurance

Mid-Market (51-1000 emp.)

1/4/2021

"Definitely used for Jira Cloud migration and may use ongoing Zendesk integration"

4.5/5

What do you like best about Exalate?

Intuitive interface and excellent documentation. Review collected by and hosted on G2.com.

What do you dislike about Exalate?

My attempts were unsuccessful using the suggest method of synchronizing the "Send Epics retaining relationship with its stories" because the Jira Cloud does not support providing the Groovy scripts for the incoming processing. Review collected by and hosted on G2.com.