The tool is very powerful and can do so much when you need several instances to communicate with each other. It is a great time saver. Review collected by and hosted on G2.com.

As a non-developer I found it very difficult to get started, even with the documentation. Video tutorials help though. Review collected by and hosted on G2.com.

The presales team, the account manager, and the technical team are very knowledgable in Exalate product and its technical setup. Excellence in customer services!

Exalate is the best product for Jira Servicedesk & Servicenow ticket integration and yet the cheapest. It is very easy to setup -- within a few days. Review collected by and hosted on G2.com.

I am in Asia time zone and Exalate is in Sweden, our working time window could not really meet (only half a day each day). Review collected by and hosted on G2.com.

It integrates with a lot of different tools. Review collected by and hosted on G2.com.

At this point I cannot say. It is too early for our project. Review collected by and hosted on G2.com.

I like that Exalate lets me report on Azure DevOps issues through the integration with JIRA. Their customer service is also fantastic. Ariel, Jose, and Daniel have all been very helpful. Review collected by and hosted on G2.com.

There is nothing I dislike about Exalate! Review collected by and hosted on G2.com.

Exalate works good without impacting Jira performance.

Exceptional communication of Exalate team, starting with demo, answering all the questions and fast support Review collected by and hosted on G2.com.

Really nothing to say about things we've disliked. But if I have to say something... We didn't get there yet, but it seems external issue links can't be synced out of the box. Still there is workaround to sync these links into custom field. So this is rather feature request than something I dislike :) Review collected by and hosted on G2.com.

A great tool to sync issues or integrate between systems.

The basic configuration is easy with possibilities to customize integration settings. Review collected by and hosted on G2.com.

That there is still not enough systems you can integrate between or to integrate with a custom solution. Review collected by and hosted on G2.com.

The plugin has rich functionality compared to competitors: the presence of triggers for launching, custom fields, scripting of additional functions; as well as additional features in the form of detailed error logging and internal mechanics that prevent the entire mechanism from falling into error Review collected by and hosted on G2.com.

To be honest, there is not enough documentation on working with scripts, where methods and functions are described in detail Review collected by and hosted on G2.com.

Easily maintain sync between multiple products Review collected by and hosted on G2.com.

nothing, the product and the support is excellent Review collected by and hosted on G2.com.

Easy to configure,software is able to sync JIRA issues with other tools like ServiceNow. Review collected by and hosted on G2.com.

During the tickets migration from ServiceNow to JIRA, there was a high volume of tickets that caused some performance problems. Review collected by and hosted on G2.com.

Support and functionalities, especially the things about working with a lot of diferent tools. Review collected by and hosted on G2.com.

Probably the thing there's not an open API to know what you can't use on scripts. Review collected by and hosted on G2.com.