--- title: eWay-CRM Reviews meta_title: 'eWay-CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how eWay-CRM works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 12 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # eWay-CRM Reviews **Vendor:** eWay System Ltd **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.0/5.0 **Total Reviews:** 12 ## About eWay-CRM If you use Outlook and need a CRM, you have to try eWay-CRM. It’s the best CRM that lives right inside Microsoft Outlook and Teams. Manage Customers, Sales, Projects, and Email Campaigns — without ever leaving your inbox. Thanks to deep Outlook integration, eWay-CRM automatically tracks emails, syncs with your calendar, and keeps your contacts organized. You’ll love the “Convert to” feature: just right-click any email and turn it into a deal, task, or contact. It’s fast, simple, and powerful. And with Microsoft Teams integration, collaborating with your team becomes seamless. Work smarter, stay organized, and keep everything in one place — right where you already work. ## eWay-CRM Pros & Cons **What users like:** - Users value the **Calendar sync automation** in eWay-CRM, enhancing their daily operations and integration with MS apps. (1 reviews) - Users commend the **responsive and helpful customer support** of eWay-CRM, enhancing their overall positive experience. (1 reviews) - Users find eWay-CRM's **ease of use** exceptional, thanks to seamless integration and a smooth learning curve. (1 reviews) - Users value the **easy customization** of eWay-CRM, enhancing productivity with seamless integration and automation features. (1 reviews) - Users value the **easy implementation** of eWay-CRM, facilitating smooth operations and integration with other MS apps. (1 reviews) - Users appreciate the **easy learning experience** of eWay-CRM, facilitating a smooth transition and immediate productivity. (1 reviews) - Integration (1 reviews) - Seamless Integration (1 reviews) - Time Efficiency (1 reviews) **What users dislike:** - Users face **saving issues** with eWay-CRM, needing extra steps to save sent emails without attachments. (1 reviews) - Users occasionally experience **slow loading** times for the Journal list, which affects their overall experience. (1 reviews) ## eWay-CRM Reviews ### 1. A great replacement for Microsoft Business Contact Manager (BCM) **Rating:** 5.0/5.0 stars **Reviewed by:** Larry B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2024 **What do you like best about eWay-CRM?** We had been using Microsoft's BCM product as our CRM platform for 13 years when Microsoft pulled the plug on it and we had to move to another platform. eWay-CRM came to the rescue and was able to migrate all our existing client contact records into their platform and we've been using eWay for 3 years now. The transition was very smooth and the learning curve was minimal, so the experience wwas very positive. The integration with Outlook and Microsoft 365 is seamless and makes using the product on a desktop or mobile device a breeze. eWay-CRM handles all of our use cases and more! The sales team uses eWay-CRM on a daily basis and the customer support is very responsive and helpful. **What do you dislike about eWay-CRM?** There's no option to save Sent emails without the attachments, which means we have to go through an extra step of removing the attachments (using a 3rd party tool) and then saving them into eWay-CRM. **What problems is eWay-CRM solving and how is that benefiting you?** eWay-CRM allows us to keep track of all interactions with clients and have visibilty at both the contact level and the parent companies / agencies that those contacts belong to. This gives the sales team the information they need when they reach out to a prospect or customer. - [View eWay-CRM pricing details and edition comparison](https://www.g2.com/products/eway-crm/reviews?filters%5Bsentiment_snippet%5D=1955455&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A20%3A18+-0500&secure%5Bsession_id%5D=df97515d-7226-474d-8c69-5c6ef377775a&secure%5Btoken%5D=c4daa42c4c81ad4b33dd3bbd450a06a55a57240dbcef1d23d2df95a2ca32f51a&format=llm_user) ## eWay-CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Call Center Features - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top eWay-CRM Alternatives - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - 4.5/5.0 (1,062 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,304 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - 4.3/5.0 (389 reviews)