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XTIUM Contact Center Reviews & Product Details

Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more. We’ve been noted in five consecutive Gartner Magic Quadrants with callouts for being ‘fully-featured’. Our difference? We connect agents with customers and the rest of your business! We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful. Visit our website for more information: https://www.evolveip.net/contact-center

Seller

Xtium

Discussions

XTIUM Contact Center Community

Languages Supported

English

Overview by

Eric Stockton

Pricing

Pricing provided by XTIUM Contact Center.

Agents

Starting at $85.00

1 users/seats Per Month

Supervisors

Starting at $110.00

1 users/seats Per Month

View More Pricing Information

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XTIUM Contact Center Media

XTIUM Contact Center Demo - Solution Highlights

Evolve Contact Suite Solution Highlights

Feature Rich Omnichannel Contact Center To Support Your Hybrid Workforce

XTIUM Contact Center Demo - Implementation

ECS Implementation Process

XTIUM Contact Center Demo - eAgent Teams App

easy-to-use application built specifically to meet the needs of contact center agents.

XTIUM Contact Center Demo - Microsoft Teams Integration

eAgent App embedded in Microsoft Teams

Evolve Contact Suite Wallboard

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CH

Carey H.

IT Manager

Banking

Small-Business (50 or fewer emp.)

4/24/2018

"Great Cloud Company with fast response time"

4.5/5

What do you like best about XTIUM Contact Center?

I like the fact that when I call I get a support person right away or get a call back quickly if they are busy Review collected by and hosted on G2.com.

What do you dislike about XTIUM Contact Center?

There used to be an integrated outlook/browser tool bar for phone but no longer available Review collected by and hosted on G2.com.

DT

DANIELLE t.

Telecom Engineer

Hospital & Health Care

Enterprise (> 1000 emp.)

3/15/2018

"Evolve Call Center"

5/5

What do you like best about XTIUM Contact Center?

that it's one product in one url and I like being able to see it like that. also, AA's are super easy! Review collected by and hosted on G2.com.

What do you dislike about XTIUM Contact Center?

I don't have permissions to change everything. Review collected by and hosted on G2.com.

HW

Heather W.

Mid-Market (51-1000 emp.)

4/24/2018

"Great Product with Next Level Support"

5/5

What do you like best about XTIUM Contact Center?

Remote Office feature, enabling techs to forward calls to their mobile devices. Review collected by and hosted on G2.com.

What do you dislike about XTIUM Contact Center?

I have to move back and forth between two admin dashboards, but Evolve has a fix for this shortly. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

4/26/2018

"Quick service"

5/5

What do you like best about XTIUM Contact Center?

Always easy to get someone on the phone. Good followup on non-urgent matters. Review collected by and hosted on G2.com.

What do you dislike about XTIUM Contact Center?

System has tons of features but takes a long time for administrator to understand and nearly impossible to users who don't access every day to understand. Review collected by and hosted on G2.com.