--- title: XTIUM Contact Center Reviews meta_title: 'XTIUM Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how XTIUM Contact Center works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 5 scale: '5' date_modified: '2025-08-28' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # XTIUM Contact Center Reviews **Vendor:** Xtium **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.9/5.0 **Total Reviews:** 5 ## About XTIUM Contact Center Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more. We’ve been noted in five consecutive Gartner Magic Quadrants with callouts for being ‘fully-featured’. Our difference? We connect agents with customers and the rest of your business! We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful. Visit our website for more information: https://www.evolveip.net/contact-center ## XTIUM Contact Center Reviews ### 1. Great Cloud Company with fast response time **Rating:** 4.5/5.0 stars **Reviewed by:** Carey H. | IT Manager, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2018 **What do you like best about XTIUM Contact Center?** I like the fact that when I call I get a support person right away or get a call back quickly if they are busy **What do you dislike about XTIUM Contact Center?** There used to be an integrated outlook/browser tool bar for phone but no longer available **What problems is XTIUM Contact Center solving and how is that benefiting you?** Call center is set up to meet our needs with different queues for each department ### 2. Evolve Call Center **Rating:** 5.0/5.0 stars **Reviewed by:** DANIELLE t. | Telecom Engineer, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2018 **What do you like best about XTIUM Contact Center?** that it's one product in one url and I like being able to see it like that. also, AA's are super easy! **What do you dislike about XTIUM Contact Center?** I don't have permissions to change everything. **What problems is XTIUM Contact Center solving and how is that benefiting you?** Enterprise Routing, ease of use, skill level routing ### 3. Great Product with Next Level Support **Rating:** 5.0/5.0 stars **Reviewed by:** Heather W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about XTIUM Contact Center?** Remote Office feature, enabling techs to forward calls to their mobile devices. **What do you dislike about XTIUM Contact Center?** I have to move back and forth between two admin dashboards, but Evolve has a fix for this shortly. **Recommendations to others considering XTIUM Contact Center:** Great solution, knowledgeable staff, open to enhancements and customization. Evolve IP is a great company. **What problems is XTIUM Contact Center solving and how is that benefiting you?** Centralized call routing, agent management ### 4. Quick service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about XTIUM Contact Center?** Always easy to get someone on the phone. Good followup on non-urgent matters. **What do you dislike about XTIUM Contact Center?** System has tons of features but takes a long time for administrator to understand and nearly impossible to users who don't access every day to understand. **What problems is XTIUM Contact Center solving and how is that benefiting you?** So easy to have workers connected while traveling and working remote ### 5. Best Call Center Option we've had **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2018 **What do you like best about XTIUM Contact Center?** there was a lot more features then our old system. **What do you dislike about XTIUM Contact Center?** there was a lot to learn. Still dont think i learned everything but we also didnt use everything. **Recommendations to others considering XTIUM Contact Center:** its a great option for everything it does. **What problems is XTIUM Contact Center solving and how is that benefiting you?** monitoring calls, the ability to jump into call, listen to calls, record calls, and seeing the flow. - [View XTIUM Contact Center pricing details and edition comparison](https://www.g2.com/products/xtium-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+17%3A29%3A11+-0500&secure%5Bsession_id%5D=6436602a-ec5d-4c06-9ef2-fb740dc7dad0&secure%5Btoken%5D=6d4a6601cad2073931c31b230e0634b626a856155c95c860fcbec0bdf93902f8&format=llm_user) ## XTIUM Contact Center Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Contacts** - Personalization **Automation** - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Note Taking **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top XTIUM Contact Center Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,426 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (597 reviews)