The fact that the team is locally based and reachable. That you can have interactions with a person as opposed to a bot when you need help or assistance. The teams service orientation. Review collected by and hosted on G2.com.

Lack of customisability in that certain limitations mean that one can not bespoke the look and feel to your brand. Review collected by and hosted on G2.com.

Ability to make changes rapidly and push them to production with ease. Access to the HTML codebase to go in and make changes ourselves. Review collected by and hosted on G2.com.

Early on I recall having some miscommunication issues with the support/dev teams, where they really weren't reading our tickets properly, which was frustrating at the time. Our CRM Andrea is great - but that interaction with the support team a year+ ago sticks out in my memory. Things have been just fine since then. Review collected by and hosted on G2.com.

I like the fact that if i need any help they are always avaialble, they have patience and willing to wait while i am busy with my tasks via everlytics Review collected by and hosted on G2.com.

I have no dislikes to be honest as i have not experienced any issues. Review collected by and hosted on G2.com.

The easy process of setting up campaigns and sending.

The insightful statistics.

The ability to import my client lists. Review collected by and hosted on G2.com.

The autoresponder side is not very intuitive.

Pricing is also a bit prohibitive. Smaller clients cannot afford the platform. Review collected by and hosted on G2.com.

The different uses and functionalities within the platform itself Review collected by and hosted on G2.com.

Payment processes - signing of Invoices when a PO has already been submitted is not required amongst any of our other suppliers Review collected by and hosted on G2.com.

Ease of use and the ability to reuse template or previous correspondence. Flexibility with custom fields and filters is fantastic Review collected by and hosted on G2.com.

I would have liked to have access to alternate layout options in a template or previous email that I have used (pre-designed blocks for quicker creation) Review collected by and hosted on G2.com.

The easy of use of the platform to create very personalise user journeys. Review collected by and hosted on G2.com.

Some of the ways to set up workflows with customised landing pages are not always in a flowing structure to create; you have to jump from tab to tab on the left, which can be somewhat confusing for a user from a UX perspective. Review collected by and hosted on G2.com.

Knowledgeable staff, quick feedback from the rep, and the program's multifunctionality. Review collected by and hosted on G2.com.

Sometimes there are long loading times during peak hours when one wants to schedule an email. Review collected by and hosted on G2.com.

The most helpful feature is the actual user experience given by the ease of navigation. Review collected by and hosted on G2.com.

I did not find any dislikes regarding everlytic. Review collected by and hosted on G2.com.

The workflows and automated contact update. I also like the detailed reports Review collected by and hosted on G2.com.

The limitations of the column structures. and that we can not stop sending an email once sent. Review collected by and hosted on G2.com.