I like Everbridge 360 (Critical Event Management) because it's reliable and not just any tool. Its control panel and ability to integrate global threat intelligence make it unique. It helps me clearly understand situations so I can act based on real data right now. Review collected by and hosted on G2.com.

I find the interface can sometimes feel a bit heavy, with so many options and menus that it can overwhelm anyone who doesn't use it daily. I found the initial setup a little difficult, but it was worth it. Review collected by and hosted on G2.com.

I like the redundancy in Everbridge 360 (Critical Event Management)'s distribution channels, knowing that alerts are distributed simultaneously through automated calls. It is functional because it provides essential certainty when operations are under pressure. Real-time threat monitoring, multi-channel alerts, and complete centralization of everything in command centers allow me to coordinate mitigation actions without losing valuable minutes. Review collected by and hosted on G2.com.

The interface is overloaded with options and advanced modules, I don't like seeing it so cluttered and disorganized. I hope that changes someday. Review collected by and hosted on G2.com.

I'm most impressed by how it adds dependability to critical communication processes. The features make it easier to communicate to the right people, and that has helped to minimise errors during emergencies. I appreciate it enhances trust with sharing urgent information with teams. We have also liked the customer service. The greatest thing is it makes emergency communication more reliable and less labour intensive to organise. Review collected by and hosted on G2.com.

An area of improvement for me is that communications groups can require additional work when updating settings. The feature set is great, but some settings are slightly less user friendly when adjusting settings. This has affected my productivity by taking extra time to change communication lists for various use cases. Review collected by and hosted on G2.com.

What stands out most about Everbridge 360 is how comprehensively it enhances an organization’s ability to anticipate, respond to, and recover from critical events—all within a unified, highly intuitive platform. What I like best about Everbridge 360 is that it brings together intelligence, communication, automation, and organizational resilience into a single, cohesive system. Its ability to help teams know earlier, respond faster, and improve continuously makes it one of the most sophisticated and user‑friendly Critical Event Management platforms available today. Review collected by and hosted on G2.com.

Most of the “dislikes” around Everbridge 360 don’t stem from the platform’s capabilities—rather, they come from the inherent complexity of enterprise‑level critical event management.

The system is extremely powerful, but that power requires:

strong governance

disciplined configuration

ongoing data hygiene

dedicated owners or administrators

In environments like healthcare, where staff turnover is high and events are unpredictable, these challenges can feel amplified. Review collected by and hosted on G2.com.

I love that its AI engine analyzes data sources and alerts me on a map whenever there are any issues. On top of that, its robust multi-channel functionality is amazing—it works flawlessly and feels highly interactive. I absolutely love it. Review collected by and hosted on G2.com.

What I don’t like is how the severity filters are configured. If they aren’t set up correctly, we end up getting flooded with alerts. Review collected by and hosted on G2.com.

I like Everbridge 360's engine, which processes information flows in real time and automates SMS and push notifications. I also appreciate that Everbridge offers a good, well-structured control panel. Review collected by and hosted on G2.com.

I find the synchronization of staff rosters and on-call groups in Everbridge 360 not as effective as it should be, which results in a decrease in alerts. They should improve the synchronization. Review collected by and hosted on G2.com.

I like how the system is easy to use and operate and how well it aligns with our other products and systems via apis. Review collected by and hosted on G2.com.

There are several bugs and some consistency issues we deal with. The main flaw we have with the system is the lack of cascading variables. Review collected by and hosted on G2.com.

I use Everbridge 360 (Critical Event Management) as a simple safety app to keep our team safe and informed. I love the tools for simple check-ins and the SOS button. The simple process for employee check-ins just requires tapping a button to confirm safety during emergencies. Additionally, the SOS button is very helpful because if an employee is in trouble while traveling, they can press it to immediately alert the system and send their location on the platform. It's a straightforward way to ensure everyone's safety and well-being by automating the whole process. Review collected by and hosted on G2.com.

Some of the demo video and guidance video haven't been updated to match the new software versions release, which makes it confusing to find specific settings. The interface has two menus with many options we never use, making it look more complicated than it really is. Review collected by and hosted on G2.com.

I can say that the mass notification aspect does work. Honestly though I needed it for. When there is some sort of event occurring you don't want to be messing around. So far I have not had to. You are able to establish contact groups and templates prior to an emergency occurring, when an incident occurs you simply fill in details and send. Not rebuild the wheel. While not perfect, the dashboard provides a good look at who has received notifications and who has not in near real time. Review collected by and hosted on G2.com.

Setting up and configuring the product initially will require a person who is familiar with parameterizing a large amount of data. If that is not available within your organization it may take a significant amount of time to configure. Finally, I am a bit petty, but the default display on the dashboard always shows all items related to my entire organization. Review collected by and hosted on G2.com.

I like that, for the most part, the system is easy to navigate when using it at a basic level. While it can be more complicated at the admin level, depending on build outs, customization, etc, the support team that we work with is helpful. The integration of the different products attempts to seamlessly move across the features and operations that we need in critical situations.Overall, this system is fully integrated into the operations of our segments across the globe. we rely heavily on its operations and functionality so i is a positive that we can work across the platforms as needed. Review collected by and hosted on G2.com.

I find that some of the functionality is not "smart" in that some tasks, many basic seeming connections, do not exist without extensive customization and build outs. I also find that product development for some critical functions, such as geocoding in non-domestic US locations, can be abysmal at best and failing completely at worst. This has been an on going issue for years now and is one of our biggest complaints from our team. Some of the system seems to lack intuitive function. With our need of sending messages and use of the system, we can not afford to lose functionality in the system for issues that should not exist. We send at times 20,000 messages a month and can't afford to drop them. Review collected by and hosted on G2.com.