EverAfter is a powerful customer success platform that helps businesses streamline onboarding, track customer health, and foster collaboration. Its key features include a 360-degree customer view, customizable workflows, real-time collaboration, advanced analytics, and seamless integrations. While some advanced features might require additional setup, EverAfter offers a user-friendly interface, robust reporting, and strong customer support. Review collected by and hosted on G2.com.

EverAfter is a robust customer success platform that empowers businesses to optimize customer relationships. However, it can be challenging for new users to navigate its complex interface, and the limited integration options may restrict its flexibility. Additionally, the pricing structure can be prohibitive for smaller businesses. Despite these drawbacks, EverAfter's strong features, such as customizable workflows and advanced analytics, make it a valuable tool for many organizations. Review collected by and hosted on G2.com.

I like that there is flexbility in the environemnts you can create for your end users, whether it be for implementation, training, resource delivery, or to maintain an open line of communication. The tool has a wide variety of features that has not only assisted us in creating the environments we needed but has also helped in directing us to the new environments we can include to help achieve our business outcomes. Review collected by and hosted on G2.com.

As with any software there is a slight learning curve to onboarding and there are some steps needed to understand how the platform works for it to become "Intuative" but overall nothing that hasnt been easy to overcome. Their support team is also very respnsive to our needs, overall making this less of a concern. Review collected by and hosted on G2.com.

EverAfter empowers the organizations I work with to take their success into their own hands. I appreciate how it provides me a platform to simplify next steps and tasks and track completion. I like to use EverAfter as a task list as well, helping me understand the key steps I personally need to take on my accounts and tracking timelines and completion towards them. EverAfter is the first tool I open in the morning along with my calendar to track my tasks and goals for the day.

My contacts have found it easy to use and I have found it easy to customize to each accounts unique needs. Review collected by and hosted on G2.com.

I wish EverAfter would have better functionality around recurring tasks, allowing to schedule out a series instead of having to reschedule tasks upon completion. Review collected by and hosted on G2.com.

As a Customer Success Manager, I’ve found EverAfter to be a game-changer for managing and tracking our customer onboarding experience. My favourite aspect of this tool is its user interface - it's very visually appealing and intuitive for clients, which is a major win for my brand marketing clients who are drawn to clean and modern designs.

I also love how the platform feels slightly gamified. The progress-tracking visuals and notifications make it motivating for both me and my clients to complete each step promptly. It doesn't feel like a boring checklist of items to complete.

We've also started to use the tool as a resource hub as well as an onboarding checklist. I can easily add step-by-step guides and personalised recommendations that my customers can access whenever they need, even after the onboarding is complete. Review collected by and hosted on G2.com.

From an end-user perspective (my customers), the experience is very straightforward and intuitive, which is fantastic. However, I found it a little difficult to get my head around the tool and set up my kits from scratch. There are so many capabilities and different ways to use the technology that I often feel I need guidance to navigate the best practices or functionalities available. Our CSM at EverAfter is extremely helpful and supportive, but I would like to be able to navigate my way around myself better. Review collected by and hosted on G2.com.

The positives of working with Everafter

- The level of support you receive throughout the customer journey - I have had an exceptional experience thanks to the support of Everafter

- The number of customisation options

- Ease of integrating with our own platform

- Ease of integrating it with Salesforce

- For customers it is extremely easy to use

- Implementing changes and edits is easy and can be done immediately.

- Our users that use it everyday have easily adapted and incorporated it into their work. Review collected by and hosted on G2.com.

The negatives

- There are some things that it cannot do (for example it can't be used effectively for project management), they are however willing to consider improvements and development ideas. Review collected by and hosted on G2.com.

it allows me as a csm to better track what my clients are doing and keep up to date with their movements within the software. I like that it increases communication, and is a one stop shop for them to access any workflows or training resources.

The customer support are always available and the UX for clients is easy for them to use. Review collected by and hosted on G2.com.

UX in the back end can be a bit confusing, it could be user friendlier as most CSMs arent the most tech savvy and don't have the time to edit for each of their clients.

it would be create if there were more ai integrations writing introductions and lists for clients. Review collected by and hosted on G2.com.

EverAfter is integrated within our tool

So massive benefit to show resources within the tool

Also working together with customers is made easier Review collected by and hosted on G2.com.

UI is not always very refined and pretty Review collected by and hosted on G2.com.

The fact that it can be tailored to our needs and it s easy to use Review collected by and hosted on G2.com.

I understand that due to lots of features it takes time to load, but this can be frustrating some times Review collected by and hosted on G2.com.

The rate of feature development and approach to helping SaaS businesses reach a broader range of customers with a quality experience is fantastic. It's easy to get started and was simple to integrate into our platform Review collected by and hosted on G2.com.

It can be slow to load and it requires time and skills to make it look pretty Review collected by and hosted on G2.com.

the flexibility of the tool, it adapts to different teams, different needs Review collected by and hosted on G2.com.

Th CS support is pretty one size fits all and not very open to experimenting new ideas which in my opinion limits growth Review collected by and hosted on G2.com.