The fact that we have a dedicated point of contact who is helping us in biweekly meetings to set-up the kits and automations, helps us brainstorm new use-cases and solve everyday questions. Usually you see service like this from a SaaS product in the first weeks of onboarding, but the fact that we have had this excellent service for over a year already, is definitely customer experience over expectations. Review collected by and hosted on G2.com.

Sometimes the product glitches out here and there. The views might not refresh correctly, some widgets might disappear, hitting the backwards button freezes the screen etc. other smallish problems that might interrupt the work and cause some product usage friction. Review collected by and hosted on G2.com.

Centralized customer management tool to provide consistent experiences across book of business. Review collected by and hosted on G2.com.

switching/customizing templates isn't the most user intuative. Review collected by and hosted on G2.com.

As a CSM, having all my meeting summaries and recordings centralized in one place is a game changer. It saves me the hassle of digging through emails to find the last note I sent to a client. It’s also incredibly convenient for clients as they can revisit any training session with just a couple of clicks.

The UI is user friendly and the platform is stable. I also appreciate the ability to upload useful resources for easy client access. One of my favorite features is the monitoring reports, which help me track client engagement. This lets me ensure they’re actively using the materials I’ve shared.

The timeline feature is especially helpful during onboarding as it clearly shows clients where they stand and what the next steps are. Review collected by and hosted on G2.com.

In some cases, the UI isn’t very intuitive when working on a laptop, particularly when inserting the meeting summary page.

I’d also love to see more AI capabilities, such as rewrite suggestions to help ensure the meeting summaries I send have a clear and professional tone that's aligned with a CSM's role. Review collected by and hosted on G2.com.

I love how easy it is to build branded, tailored customer journeys. The UI feels like ours, not a generic third-party tool. Customers immediately understand where they are in the process, what’s next, and what’s expected from them. It creates a shared sense of progress.

The tight HubSpot integration is another big win. It fits smoothly into our existing sales and success stack with minimal extra effort.

We’ve also gotten strong positive feedback from customers saying the POC experience was smoother, clearer, and more engaging than what they were used to. Review collected by and hosted on G2.com.

As our number of journeys grew, managing the right workflows per journey became a bit complex. We needed a few iterations to get the structure right. Also, the concepts of kits and assets are powerful—but not immediately intuitive. It took us a bit of time to fully understand how to use them effectively. Not a blocker, just a slight learning curve Review collected by and hosted on G2.com.

It’s flexible and you can customize hubs Review collected by and hosted on G2.com.

It’s a bit hard to understand all the small little features.

Also, sending an email from the system isn’t the best and has formatting issues. Review collected by and hosted on G2.com.

This has been a game changer to keep things centralized, organized, and very customizable. It was an easy transition to use this platform from our old one. Review collected by and hosted on G2.com.

Scrolling is a bit annoying and I can't copy text out of it. Review collected by and hosted on G2.com.

We could create a partner portal next to our customer portal with no additional costs Review collected by and hosted on G2.com.

The integration with Salesforce has limitations and we needed to implement many workarounds to make it work with our setup Review collected by and hosted on G2.com.

It's a very intuitive utilizing the platform, to build environments for our customers to engage more with us and our product. I like the straight forwardness of the product, and the easiness to find and access materials needed to self-develop.

But very much appreciate the personal connection with CSM to guide, develop and keep us accountable in utilizing the system at it's best as well.

We're getting ramped up with more and more of our customers using it for making shared action lists to reach desired outcomes, and also find relevant material in an easy way. EverAfter has served will in making it look good, while still being very relevant and easy for our customers. Review collected by and hosted on G2.com.

Not much what we have experienced so far. The analytics part potentially could have been even more developed for granularity, but could also be that we haven't touched those areas as much yet in our way of utilizing the system. Review collected by and hosted on G2.com.

I love how easy EverAfter makes it to build personalized customer hubs without needing any technical skills. The drag-and-drop interface is super intuitive, and it helps us keep our customers informed and engaged in one central place. Review collected by and hosted on G2.com.

The comments box for the timeline widget can be improved. Review collected by and hosted on G2.com.

The team at EverAfter has been very professional and collaborative during the past year of working together. Their platform is easy to use and can be customized. Review collected by and hosted on G2.com.

On the project management side, there were a few things that didn’t work well with our business. The team was always ready to assist with creative ways to get to our end goal. Review collected by and hosted on G2.com.