OL

Omer L.

Csm & Client Enablement

Mid-Market (51-1000 emp.)

3/2/2023

"Great tool for success with your clients"

4.5/5

What do you like best about EverAfter?

I have been using EverAfter for the past year and it has been a game-changer for my clients and me. the platform has all the capabilities in one place, making it extremely easy for us, the CSMs, to manage our relationships and ongoing tasks with our clients.

The Success Hub is a powerful tool that enables us to manage the tasks across the different internal teams and share the knowledge and milestones with the client so that they can have complete visibility.

The EverAfter team has been a great support to us, with quick responses and willingness to help us with any issue or product request we wish to have.

In conclusion, I highly recommend EverAfter to any business looking to improve its client relationship and team efficiency. Review collected by and hosted on G2.com.

What do you dislike about EverAfter?

Some features are basic and missing advanced capabilities. Review collected by and hosted on G2.com.

YC

Yuval C.

Mid-Market (51-1000 emp.)

8/14/2023

"Using EverAfter makes communicating with customers and staying organized so much more efficient!"

5/5

What do you like best about EverAfter?

EverAfter allows me to provide customers with a transparent and collaborative workflow. The hub encourages users to stay engaged and accountable throughout the enablement period. Review collected by and hosted on G2.com.

What do you dislike about EverAfter?

EverAfter is always willing to collaborate and hear feedback. I beleive that anything that needs improvement is currently being worked on Review collected by and hosted on G2.com.

TH

Timothy H.

3/8/2023

"Great software!!"

5/5

TB

Therese B.

Onboarding Manager

Mid-Market (51-1000 emp.)

1/31/2023

"A Hub for all"

5/5

What do you like best about EverAfter?

Upsides:

1. Beautiful, customizable hub. Also, excellent UI/UX for all users (beats using a project management tool to collaborate with external clients)

2. Can embed alot of things so it makes all our resources and information easily accessible to our clients Review collected by and hosted on G2.com.

What do you dislike about EverAfter?

There may be a steep learning curve when it comes to building and maximizing all of it's features. I would also like to have more integrations with other apps so that we can fully optimize our workflow. Review collected by and hosted on G2.com.

What problems is EverAfter solving and how is that benefiting you?

Makes it possible to have our hub without the time-consuming and expensive process of making our own website. It also helps us collaborate with our clients and keep them updated on their program status. It saves us time since we do not have to constantly email the clients and have multiple back and forths since they can check the hub, and all the updates are there. Review collected by and hosted on G2.com.

TV

Tanya V.

Customer Success Manager

Enterprise (> 1000 emp.)

1/23/2023

"Overall it's a good addition to CSM stack especially for scaled processes"

4/5

What do you like best about EverAfter?

- Quick replies, a matter of minutes, a few channels of communication

- Flexible set-up

- Ability to construct using pre-existing widgets

- Easy to start using, no heavy onboarding needed

- Nice service Review collected by and hosted on G2.com.

What do you dislike about EverAfter?

Quite a lot of limitations at this stage, like you can't copy past pictures/screenshots, which would significantly help make tasks for clients quicker and easier, instead you have to attach it, or you can attach only one picture and so on

Analytics - a typical case is that we want to understand how something we changed affected user engagegement - at the moment, we can't do that Review collected by and hosted on G2.com.

CC

Clark Martin C.

Technical Customer Success Manager

Mid-Market (51-1000 emp.)

1/23/2023

"The Customer Success Team's best friend"

5/5

What do you like best about EverAfter?

EverAfter provides the perfect medium and dashboard for customer success and their client. The flexibility and granularity of options you can provide your client are like having an interactive personalized social media dashboard. Review collected by and hosted on G2.com.

What do you dislike about EverAfter?

Since I am not the full administrator of the platform, I cannot say what works and what doesn't as I don't have full access to it. With what I do have, I still have plenty of options to work with and at this time it is more than enough. Review collected by and hosted on G2.com.

What problems is EverAfter solving and how is that benefiting you?

EverAfter is bridging the gap of multiple portals to understand clients' product journeys in a single customer portal. This allows better communication and understanding of clients throughout their subscriptions and can potentially retain customers in the long run through the visibility provided by EverAfter. Review collected by and hosted on G2.com.

LP

Lawrence P.

Customer Success Manager

Mid-Market (51-1000 emp.)

2/15/2023

"A great collaborative solution to improve the way we work with our customers"

5/5

What do you like best about EverAfter?

The integrations really help to centralise and connect everything in one place - being able to show Zendesk tickets in EverAfter and receive Slack notifications when a customer viewed their account is really useful

The UI is clean and very user friendly

Support are very quick to respond to questions/issues Review collected by and hosted on G2.com.

What do you dislike about EverAfter?

It would be great to be able to create dependencies between tasks - you can layout the steps between tasks but ideally a customer wouldn't be able to tick certain tasks off before moving onto the next Review collected by and hosted on G2.com.

What problems is EverAfter solving and how is that benefiting you?

We needed a collaborative solution that holds our customers accountable to their own tasks during onboarding. We also use it to work more strategically with existing customers, alligning on their goals and then documenting progress.

It's also a great place to centralise ongoing actions with any existing support tickets. We use EverAfter on our weekly customer calls to make sure everyone is alligned on what needs to get done and who is currently responsible for each action Review collected by and hosted on G2.com.

SF

Shoshana F.

Mid-Market (51-1000 emp.)

3/6/2023

"Great all in one solution for customer engagement"

5/5

What do you like best about EverAfter?

EverAfter is incredibly helpful for localizing all messages to our customers and ensuring that all of our customers have one location for all of our company updates and information. It allows our CSMs to speak 1:1 with clients regarding To-Do items or updates while also being a one to many solution for information that needs to be shared to a wider audience. Review collected by and hosted on G2.com.

What do you dislike about EverAfter?

Right now we are using EverAfter with each of our regions, nothing to report here Review collected by and hosted on G2.com.

YA

Yoni A.

Mid-Market (51-1000 emp.)

2/8/2023

"You need EverAfter if you are in B2B"

5/5

What do you like best about EverAfter?

With EverAfter, our customer journey has become streamlined, highly personalized, and scalable. Our team is now able to concentrate on more strategic conversations, thanks to its implementation. Review collected by and hosted on G2.com.

What do you dislike about EverAfter?

There's nothing that I dislike about EverAfter - the team is great and the product as well! Review collected by and hosted on G2.com.

What problems is EverAfter solving and how is that benefiting you?

EverAfter has been a key tool in managing our enterprise accounts. The platform pulls data from our BI, support and CRM tools to create an actionable, one source of truth portal. This has not only made our customers accountable, but has also improved our overall customer interactions. Highly recommend for businesses looking to enhance their customer support. Review collected by and hosted on G2.com.

BZ

Bogdan Z.

CSM TL

Enterprise (> 1000 emp.)

1/23/2023

"building customized clients experience through EverAfter"

4/5

What do you like best about EverAfter?

this tool is dedicated to building a personal client portal, which can help in communication with clients, by sharing material and providing a personal experience. Can be super helpful in case you need to scale client's communication Review collected by and hosted on G2.com.

What do you dislike about EverAfter?

as this is the custom portal solution, usually needs a lot of customization per each company request. Everafter doing a lot of updates and improvements, but still from time to time face limitation when trying to think out of the box Review collected by and hosted on G2.com.