For the British Association for Nutrition and Lifestyle Medicine (BANT) I have been creating ticketed events, virtual, in-person and hybrid, for several years, using Eventbrite.

Driven by dissatisfaction with the admin and customer experience of Eventbrite, we switched to Eventzilla for a trial, and after one completed event (400 tickets) and three other events in process, we have decided to remain with Eventzilla for all events, thanks to these much appreciated features:

1. Event setup strikes a very helpful balance between preconfigured design elements and layout and user configuration. For example, there are preconfigured templates available for featuring speakers and sponsors which work well and deliver consistent, visually attractive info. However one can also move the order of content on the main event page to fit whatever is preferred, so the speaker profiles can go first, or last, or anywhere, which is very helpful flexibility.

2. Within-app mailouts can accept copy and paste transfers of drafted content from Google Docs (and similar) retaining all the HTML formatting i.e., embedded hyperlinks and formatting, which is a huge boon to preparing multiple mailouts

3. Admin-side editing is made more pleasant thanks to quickly resizable editing boxes for all the larger blocks of content, such as event description. This may seem like an obvious feature, but some comparators do not enable it, with the result that you are editing within a tiny box that does not enable you to view more than a paragraph at a time whilst editing

4. Whilst there is not a directly visible product roadmap my direct experience is that the Eventzilla team are highly appreciative of roadmap input (I have seen some of my suggestions implemented since beginning use)

5. The configuration options available for the post-checkout action for ticket buyers are excellent, enabling delivery of clear, branded joining instructions, using both email and attachments. Our finding is that this has significantly improved the ticket buyer experience compared to our prior platform.

6. Experience of tech support has been positive. Within our initial account setup and first events setup we had several reasons to ask for specific help, and these were all satisfied in an effective and timely way. Review collected by and hosted on G2.com.

We began using Eventzilla just prior to the introduction of out of the box Stripe payment integration, which meant that we experienced an oddity within initial payment-taking setup, but this is now fully resolved and does not reoccur for new events or account creations.

Whilst not a dislike, it would be welcome to see a development roadmap indicating future features and an indicative timeline.

Although minor, it would be welcome to be able to adjust the way that dates are presented within some admin-side interfaces so that these were not US date format i.e., MM, DD, YYYY. Note that in the customer-facing areas, the event date can be displayed as desired. Review collected by and hosted on G2.com.

This is my and my team's first time planning an event on this scale. From day one, Eventzilla has been so straightforward and easy to use. The way the system functions is so logical that it has been easy to implement and learn. When we've had questions, their support team has been responsive and helped us to learn the platform better and maximize our value. Every time we have come with a feature need, we've discovered that they already have it and are 10 steps ahead of us. I'm really excited for us to host this event because how easy Eventzilla has made it! Review collected by and hosted on G2.com.

We've had almost no problems with Eventzilla. When there has been an issue like a text box not showing up the way we need to, we've been able to bring to to Eventzilla and they've responded quickly and efficiently to solve the problem. I don't have any other feedback for Eventzilla at this time. Review collected by and hosted on G2.com.

The interface is simple to work with, which is greatly appreciated by this busy, small team. We can set up our virtual ticketing and event information quickly. We have used it for many events. The functionality has everything we need, our registrants have not had any issues with the system, and in the few times we've needed customer support Eventzilla's team has responded quickly and clearly to resolve any questions. Review collected by and hosted on G2.com.

I would like more admin control to modify registrations (for when the registrant does not enter things correctly), but I understand the security Eventzilla has to protect registrations. Security is a good thing. Review collected by and hosted on G2.com.

The Stripe integration is great. The number of odd settings we need to tweak is crazy and Eventzilla lets us make them all. We get nice control of orders, discounts, communication with attendees, etc., right up until the event starts. Review collected by and hosted on G2.com.

We lean on other vendors for call for papers and session scheduling. Review collected by and hosted on G2.com.

There are so many tools and customizations that are integrated into the platform that allow you to get as detailed as you'd like with your event. The platform is generally intuitive to figure out and super robust in its offerings. The pricing is also more reasonable than other platforms. You get more bang for your buck. Review collected by and hosted on G2.com.

There is no phone number to call customer support. You have to email them. Sometimes if you're working on something that needs immediate attention, you want to speak with someone on the phone to get it resolved quickly. I found some of the attendee registration clunky and glitchy. I had several attendees that thought they regsitered but somehow their registration didn't go through. I wish the reporting and search functions were better so you could search by some of your form information without having to download a full list of attendees. Review collected by and hosted on G2.com.

All of the features they offer make it easy and painless to put on an event, and I know as I continue to grow the additional features will be great to utilize. Review collected by and hosted on G2.com.

I wish there was an option to create within the same event to offer a early bird pricing without having to create a new ticket type. Review collected by and hosted on G2.com.

Eventzilla makes setting up and managing events straightforward, even for first-time users. The platform is easy to use and includes tools to support engagement before and during the event. It’s a solid option for event management. Review collected by and hosted on G2.com.

Eventzilla works well for smaller events, but managing larger events with more attendees can be difficult. Features like bulk updates and handling support tickets can become less efficient as the event size increases. Review collected by and hosted on G2.com.

Made registering for our attendees very easy and straight forward. The integration with Zoom works well for the most part. The event hub is a really nice feature to have and makes it easy for the attendees. Overall, a positive experience Review collected by and hosted on G2.com.

Had a couple of customer service requests go unanswered. The Zoom integration lacks the option to register for a series vs a single event. Review collected by and hosted on G2.com.

As an event curator, it is important to have a streamlined ticket experience for my customers. I truly experienced a great and detailed process. Review collected by and hosted on G2.com.

There is nothing that I don't like. It is a great site. Review collected by and hosted on G2.com.

Switched from using regfox to eventzilla and it's been so great. From the ability to offer payment plans, to the dynamic registration questions, we are so happy with all the features, the easy to use UI on the backend, and all the amazing features. Review collected by and hosted on G2.com.

Mobile first registration has been a bit difficult for our attendees. Review collected by and hosted on G2.com.