Evam stands out with its ability to enable real-time, hyper-personalized customer journeys through a truly agile and scalable platform. The Journey Designer is intuitive and allows for easy orchestration of complex engagement flows, even for non-technical users. I especially appreciate the NBX Decisioning module, which brings AI-driven insights into play, helping us anticipate customer needs and deliver relevant, timely interactions. The Insight Tracker also makes it easy to measure performance and adjust our strategies accordingly. Review collected by and hosted on G2.com.

The platform is robust and feature-rich, and while it's generally easy to use, offering more built-in templates or quick-start guides could make the onboarding process even smoother for new users. Review collected by and hosted on G2.com.

I really like that EvamX allows users to create all these complex journeys with a lot of filters, making it really easy to improve the communication with the costumers. Whatever you think of in terms of how to improve your communications with the customers, EvamX seems to be able to do it. I didn't start to fully use it yet, but from what I learnt during the classes I was part of + from what I saw from different success stories, it seems a really limitless platform, of course in the context of what it was developed for. What I also really like is that it seems to work as a CDP as well (Customer Data Platform), as it allows users to create user segmentation through the DB integration, segments which can easily be used afterwards in the journeys. So, a very nice combo when it comes to reaching your customers in a personalized way and not only in a generic way.

I also really like the fact that EvamX' team is always available and ready to help. From my experience and my team's experience, I noticed that Evam team is always willing to help and to address all our questions and possible issues so in terms of customer support, this is a big big plus. Review collected by and hosted on G2.com.

I still have to use it more in order for me to realize what I don't find that useful. At the first view, I think in terms of user interface like naming conventions, display layouts, etc there is still place for improvement but this might be subjective as well. Review collected by and hosted on G2.com.

Evam X is very helpful because it covers most of our communication needs as a Growth team, and replacing other methods, more difficult to use, more rudimentary. It's great for simple and complex journeys, paths, surveys, smart segmentation, all connected together and able to delivery a very personalized user experience. Review collected by and hosted on G2.com.

Can't think of anything. Maybe just the fact that we can't use all of its features right now, but we'll soon get access. Review collected by and hosted on G2.com.

Evam provides a great balance between ease of use for business purposses and technical capability. As a Senior Software Architect, the main capability that stands out is Evam’s scalability in high-load batch data analysis and processing. Review collected by and hosted on G2.com.

I don't have anything to dislike about Evam. Review collected by and hosted on G2.com.

Evam offers a powerful real-time event processing engine that enables us to engage with customers instantly across multiple channels. Its flexibility and scalability are especially valuable for building complex customer journeys with minimal development effort. Review collected by and hosted on G2.com.

While Evam excels in real-time engagement, the survey creation module could benefit from enhanced customization options. It would be great to have more flexibility in designing surveys, such as using different rating scales, conditional logic - to better tailor the experience to various customer segments. Review collected by and hosted on G2.com.

What I appreciate most is how smoothly it handles real-time engagement, even with massive data volumes and fast-moving operations. Whether it’s notifying customers during delivery or triggering personalized messages across different regions, Evam makes it seamless. Review collected by and hosted on G2.com.

There isn't a single area I don't like yet. Review collected by and hosted on G2.com.

I especially loved the segmentation feature. Now it`s so easy and time saving to update datas with requiring any extra workload from our side. And whenever I need help, I can always count on EVAM MS Team Members. Review collected by and hosted on G2.com.

Nothing major to mention, but I`d like to see push notification to be improved. Review collected by and hosted on G2.com.

Evam customer journey builder platform offers an easy-to-understand and use dashboard with lots of feature extensions. We are able to create and execute journeys without any help now. Review collected by and hosted on G2.com.

There is nothing in EVAM which i dislike, but there are some suggessions regarding Designer and Engine which can be implement like there is no solution for Workers stuck the only rectify is re-start Engine also Designer can be make better by enhancing re-usibility like we cant copy paste states. Review collected by and hosted on G2.com.

Evam enables us to run real-time, personalized journeys at scale and respond instantly to customer behavior. On top of its strong technology, the 24/7 support ensures we always get help whenever needed, which gives us extra confidence in running critical operations. Review collected by and hosted on G2.com.

There are no weak points about Evam Platform. Review collected by and hosted on G2.com.

As someone who worked in big data for years, I can say Evam handles complexity without making things overly complicated. Journey building is visual, responsive, and surprisingly flexible. Most importantly platform doesn’t slow down as things scale. Review collected by and hosted on G2.com.

Dashboard and reporting capabilities can be improved. Review collected by and hosted on G2.com.