What I like best about EVAM is its real-time campaign execution capability and flexibility. It allows quick configuration of campaigns, seamless listener integration, and efficient handling of telecom events. Review collected by and hosted on G2.com.

Evam designer is not user-friendly, and the error logs were not clearly defined. Review collected by and hosted on G2.com.

What I appreciate most about Evam is how seamlessly it connects insight to action. The moment we detect a signal, we can immediately turn it into a meaningful customer interaction. Its real-time capabilities and intuitive design allow us to move fast, experiment confidently, and continuously refine our journeys. This level of agility gives us a real advantage in delivering experiences that feel timely, relevant, and truly personalized. Review collected by and hosted on G2.com.

I haven’t come across any situation where I could make a negative comment about the platform. Review collected by and hosted on G2.com.

I like that Evam is user-friendly, with widgets and tabs that are self-explanatory and easy to learn. It's flexible, allowing me to manage widgets easily, and the history feature is very helpful. Tools like uploading new segments or updating them and managing states and editing are clear. Creating complex conditions and action events is simple. The initial setup of Evam was easy, and I highly value its ability to get customer data insights, avoid message bombardment to customers, and help in business growth. Review collected by and hosted on G2.com.

nothing, everything is easy to manage Review collected by and hosted on G2.com.

The event processing speed is very fast, and the product is easy to use. Review collected by and hosted on G2.com.

The version I’m using is unstable and gets stuck every few days. Review collected by and hosted on G2.com.

I truly appreciate Evam's real-time event processing capabilities, which empower me to engage with customers instantly by sending personalized messages across multiple channels. This feature has significantly enhanced our customer interactions and minimized the manual workload. The intuitive journey designer is another standout aspect for me; it simplifies the creation and management of complex customer scenarios far more effectively than the alternatives we evaluated. Furthermore, the multi-channel messaging system is remarkably effective, facilitating seamless communication through channels like push notifications, SMS, and web push, enhancing the overall customer experience. Evam's analytics and reporting tools are invaluable, enabling us to track our campaign performance accurately and make swift, data-driven decisions. I also admire the integration capabilities with our current CRM and data management systems, ensuring a unified data handling approach and efficient automated campaign execution. Additionally, the support from Evam's team during our initial setup and ongoing use has been exceptional, providing responsive assistance that has greatly contributed to a smoother integration and learning journey. Review collected by and hosted on G2.com.

I found the learning curve for new users to be a bit steep. A more guided onboarding process could help teams get started faster and understand the platform more quickly. Review collected by and hosted on G2.com.

RTM and marketing oriented tool. Real time engagement and its user friendly interface are fantastic! Review collected by and hosted on G2.com.

It depends on IT because of integration. Review collected by and hosted on G2.com.

New NBX module is flying, you can design all the API structure which will be served to channels through UI Review collected by and hosted on G2.com.

It would be great to create default event based on “get best offer” service call with decision moment attributes Review collected by and hosted on G2.com.

I find the process with Evam to be rather simple. Creating segments is easy, and scenarios are also easy to create once you get the hang of it. Review collected by and hosted on G2.com.

I don't like that the platform stops working outside of work hours and gets stuck pretty often or takes a while. The functionality is very limited and it does not work a lot of the times when really needed. Review collected by and hosted on G2.com.

easy to use and fast execution in campaign Review collected by and hosted on G2.com.

process of test campaign. we execute test campaign separately. and if there is an error in main campaign how we can verify the message. Review collected by and hosted on G2.com.

I highly recommend EVAM for organisations that want to move beyond traditional campaign-based marketing, especially if you need real-time responsiveness, cross-channel coherence, and want to empower non-technical staff to create and iterate customer journeys. For smaller businesses, or those with simpler needs, it might be more platform than you strictly need—but the flexibility and power are there when you want to scale. Review collected by and hosted on G2.com.

While basic journeys are fairly quick to set up, more complex multi-branching workflows and advanced decision logic do require time for learning and testing. Review collected by and hosted on G2.com.