My best part of the Evaluagent experience is the engagement with the sales, support and technical persons. They were supportive, knowledgeable and extremely ready to address innovation needs. I enjoyed the handheld support from Alioul and Chris. Step by step lessons are a big plus.

The tool is easy to use, and implementation was fast and effective. Integration with Freshdesk was completed in minutes.

There are a vast array of functions and features, and I especially love the insight generation.

The tool reduces the need for frequent intervention by QA analysts while delivering regular and timely auto analysis Review collected by and hosted on G2.com.

Inability to train the AI to check organization specific resolution requirements including escalations. This is a major requirement for us, and we hope Evaluagent can build this.

Also, Evaluagent does not have global insight generation. This is important for aiding organizational directioning and goal actualization.

I feel the demo period is not enough to explore them. Review collected by and hosted on G2.com.

this tool helps us agents track our quality performance at work. It is great as we can access it outside the production floor. It just happened that the this tool has a hidden options or tab so you really need to familiarize it. Review collected by and hosted on G2.com.

Helpful in providing feedback towards agent. Can plot a one on one coaching session through this tool. Review collected by and hosted on G2.com.

The analyitics, to see what can be improved Review collected by and hosted on G2.com.

The UI is a little confusing, not as intuative as i expected Review collected by and hosted on G2.com.

The product stands out for its ease of use, making it accessible even for those who are not very tech-savvy. I find myself using it frequently, which speaks to its practicality in my daily routine. Additionally, the implementation process was straightforward and did not require much effort. Review collected by and hosted on G2.com.

There are so many buttons to click that it can get quite annoying at times. Review collected by and hosted on G2.com.

This has evolved the way we score calls in our business. Previously, all calls were scored on an excel sheet which was a very manual process. Now it is much more structured and gives us the ability to look at trends. I use this daily within my role now and it is easy to use. Review collected by and hosted on G2.com.

It is tricky when we want to introduce a new scorecard as we have to wait for a new month so it doesn't affect reporting. Review collected by and hosted on G2.com.

EvaluAgent is a helpful tool; as a user, it allows me to carefully track my KPIs and performance relating to my job on a daily basis with ease.

Evaluagent easily allows me to filter specific KPIs and scenarios, allowing me to dial in on those that need the most work, and as a user, it gives me a valuable insight into my performance.

EvaluAgent also has great integration with our systems, allowing easy access to call reviews and listening without leaving one system. Review collected by and hosted on G2.com.

Evaluagent sometimes shows too high of content, such as very advanced filters and views; whilst this is great for in-depth management, it sometimes is confusing for those just looking for simple stats or views Review collected by and hosted on G2.com.

Works even better now much faster UI and its easy to navigate Review collected by and hosted on G2.com.

Improve and have it dark mode, Ui needs dark mode Review collected by and hosted on G2.com.

I liked the greyed out parts of the conversation as it easily helps you stay focused on the person you're evaluating.

Metrics are looking great too! Review collected by and hosted on G2.com.

I don't really like that the notes and important details are collapsed and they were "hidden" after I wrote them. Review collected by and hosted on G2.com.

I used to face some bugs previously but now they have improved so much that I have not faced any bugs. Review collected by and hosted on G2.com.

They can make the UI more easy to navigate. Review collected by and hosted on G2.com.

I manage a team and I like that I can build 121 templates into evaluagent so that they can be specific to my needs. I can also keep track of the teams performance on a regular basis and see trends Review collected by and hosted on G2.com.

Sometimes there can be a lot of clicks and steps to be get to the next section. Or sometimes when you need to enter info to get to next step it doesnt always outline the section that you have missed Review collected by and hosted on G2.com.