Very straightforward to understand and use when reviewing feedback - always very clear to navigate Review collected by and hosted on G2.com.

No negatives to mention - everything is good Review collected by and hosted on G2.com.

The clear display of data, the way you can build your own dashboards to view what's important to you, and the organisation that allows you to analyse your own data and compare it to your whole company or department Review collected by and hosted on G2.com.

There is no messaging tool within Evaluagent. If it was a complete one-stop shop for QA that would be a game changer. Review collected by and hosted on G2.com.

I think Evaluagent is a solid tool, mainly for the QA of L1 agents. The QA feature is something I value the most. Review collected by and hosted on G2.com.

The UI is cramped on small screens like the M4 Air, and the left section doesn't feel helpful. Review collected by and hosted on G2.com.

I am really pleased to have all my quality parameters conveniently available in one place with Evaluagent. It provides detailed information about each case I have handled, along with the quality scores I received. Accessing my scores is now much simpler compared to the old method of having one-to-one meetings every time, which has saved time for everyone involved. Review collected by and hosted on G2.com.

The interface could use some enhancements, as it currently gives the impression that the app is still under development. There is also potential to introduce additional features to make it more complete. Review collected by and hosted on G2.com.

The interface is excellent and user-friendly; it's easy to navigate without getting lost in the text, and the color scheme is visually appealing. Review collected by and hosted on G2.com.

There are times when Evaluagent fails to load properly, forcing us to wait—occasionally for hours—before we can access and review the evaluations we've received. Additionally, the platform lacks a straightforward method for looking up past evaluations, which makes the review process less efficient. Review collected by and hosted on G2.com.

EvaluAgent is a great tool for optimizing customer service performance, especially for improving agent quality and consistency in support. What stands out to me the most about EvaluAgent is its ability to combine real-time feedback and performance analytics into a single platform. It helps businesses better understand agent performance, pinpoint training needs, and maintain high service standards across teams.

Another feature I really like is its use of AI to automate parts of the evaluation process, reducing the burden on supervisors while ensuring that evaluations are thorough and consistent. Plus, the gamified approach to performance scoring can help motivate agents by turning their progress into something more engaging. Review collected by and hosted on G2.com.

EvaluAgent is a robust tool for performance evaluations, but it can be overwhelming for new users due to its complexity and customization options. Integration with some systems might not be seamless, and there are occasional limitations in customizing evaluations to specific needs. Additionally, its pricing can be a barrier for smaller businesses. Review collected by and hosted on G2.com.

Ease of use: the tool's design, in my opinion, is quite intuitive; since I started using it, I was able to locate any type of information I was looking for, without anyone having to explain where to find it or how to use the paltform. I appreciate how I can receive detailed feedback on every line item reviewed. I also appreciate the personal insight page, where I can get a general view of my performace. Review collected by and hosted on G2.com.

The main dashboard shows general information for my whole team, most of which I'm not really interested in or does not involve me, now , I'm not sure if thgis is the way my organization has set up the dashboard, but I'd prefer if the first page I saw when I logged into the tool was a dashboard of my performance instead. Review collected by and hosted on G2.com.

I appreciate the available features and depth of data that evaluagent can provide. Review collected by and hosted on G2.com.

Because there's quite a bit of data and options, its a bit of a learning curve getting used to the different screens and navigating. Review collected by and hosted on G2.com.

Really like the layout and coloured used. It has a balanced look making it easy to use layout is good to navigate without much difficulties. Review collected by and hosted on G2.com.

Find evaluagent isn't much good at picking up certain parts of conversation specially when a name is given. Also if you come out or press back after marking a call from page 11 for example it will take you back to page 1 which is annoying. Review collected by and hosted on G2.com.

My agents can do the acknowledgement anytime. I can attach files like written warnings, coaching logs and monthly scorecard. Review collected by and hosted on G2.com.

My agents don't have the option to attach files on their access. Review collected by and hosted on G2.com.