EvaluAgentCX transforms quality assurance through AI-driven conversation intelligence and automated QA. By delivering accurate, objective insights from every customer interaction, the platform enables you to eliminate distractions, focus on what matters most, and make data-informed decisions that enhance performance and customer experience. Review collected by and hosted on G2.com.

has a steep learning curve for new users. Review collected by and hosted on G2.com.

Its ease of use, everything is signposted and is not confusing. Review collected by and hosted on G2.com.

More tips on scorecard building. Sometimes it can be confusing. Review collected by and hosted on G2.com.

that I can receive feedback and learn more about how to do my job. Review collected by and hosted on G2.com.

is difficult when you're a new user, there are too many options to see. Review collected by and hosted on G2.com.

really eay to access, great UI, has many purposes Review collected by and hosted on G2.com.

nothing i love it its great and i really want to keep using it thanku Review collected by and hosted on G2.com.

I personally enjoy using the different features that allow us to view our quality assurance in different graphs and the user friendly lay out the website provides. Additionally the security level asserts the confidence in the information being used as well.. Review collected by and hosted on G2.com.

A few details I would consider to add 2 different features, which can be personalization within the app as well as the option to add attachments. Review collected by and hosted on G2.com.

I like how it is a useful way to keep track of my quality in an accessible way. Review collected by and hosted on G2.com.

Nothing. I think it is fit for purpose and easy to use. Review collected by and hosted on G2.com.

I like that you can provide feedback to your team members about whatever you are evaluating, and it also allows your team members to leave their feedback on the evaluation you have provided. It is also user-friendly and gives an overall summary of evaluations. Review collected by and hosted on G2.com.

So far, I have not found anything I dislike about the software. Review collected by and hosted on G2.com.

i get feedback quickly and easily. It is a good tool that fosters growth Review collected by and hosted on G2.com.

Sometimes i find it a bit hard to navigate, but once you learn, it is easy Review collected by and hosted on G2.com.

How easy it is to filter per agent - this help with my team Review collected by and hosted on G2.com.

How slow it can be sometimes - can slow efficiency Review collected by and hosted on G2.com.

I appreciate the visuals: Graphs and Charts which make it easier to understand the data and comparisons between different groups.

Additionally, the chronological timeline of QA cases makes it easy to see developments and improvements for individuals. Review collected by and hosted on G2.com.

Exporting reports is a bit clunky, I wish it was more accessible to view a report and export it, as opposed to going through the exporter and selecting a report again. Review collected by and hosted on G2.com.