--- title: evaluagent Reviews meta_title: 'evaluagent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 447 reviews by the users' company size, role or industry to find out how evaluagent works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 447 scale: '5' date_modified: '2026-08-14' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # evaluagent Reviews **Vendor:** EvaluAgent **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 447 ## About evaluagent evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. ## evaluagent Pros & Cons **What users like:** - Users appreciate the **ease of use** of EvaluAgent, benefiting from clear checklists and user-friendly feedback options. (81 reviews) - Users find evaluagent **user-friendly and helpful** , enjoying its straightforward setup and valuable insights for support conversations. (39 reviews) - Users love the **user-friendly interface** of evaluagent, making it easy to navigate and enhancing learning experiences. (34 reviews) - Users value the **intuitive design** of EvaluAgent, finding it easy to enhance customer service skills through straightforward feedback. (24 reviews) - Users value the **easy navigation** of EvaluAgent, allowing quick access to essential features and insights effortlessly. (24 reviews) - Intuitive (23 reviews) - Scoring System (21 reviews) - Feedback Management (19 reviews) - Easy Access (16 reviews) - Users appreciate the **efficient evaluation process** of Evaluagent, valuing features like calls and score-based insights. (16 reviews) **What users dislike:** - Users note the **missing features** in Evaluagent, particularly for messaging and advanced reporting options. (15 reviews) - Users note **layout issues** with EvaluAgent, citing difficulties in navigation and a need for a more modern design. (14 reviews) - Users find EvaluAgent's interface to be **not intuitive** , making navigation challenging and frustrating, especially for newcomers. (13 reviews) - Users find the **complexity of features** to be overwhelming, making navigation and onboarding more difficult than necessary. (12 reviews) - Users find the **filtering issues** in Evaluagent challenging, complicating the management of reports and data views. (12 reviews) - Users find the **steep learning curve** challenging, especially with navigation and numerous options for new users. (9 reviews) - Limited Customization (9 reviews) - Users face **navigation issues** , finding the interface difficult and experiencing trouble logging in efficiently. (9 reviews) - Users criticize the **inadequate reporting** capabilities of Evaluagent, limiting insights into agent performance issues. (8 reviews) - Limited Options (8 reviews) ## evaluagent Reviews ### 1. Great Performance Tracking, But Interface Needs Refinement **Rating:** 3.5/5.0 stars **Reviewed by:** Ashwini B. | Proctor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2025 **What do you like best about evaluagent?** Evaluagent is a tool that offers quality assessments for each individual involved in a process. It keeps me updated on my assessment scores, highlighting both my strengths and areas where I can improve. The platform is also convenient for my supervisor and the quality team as the Ease of Integration helps them to assess our performances and add our score accordingly. Overall, Evaluagent is an excellent tool for tracking performance in real time. **What do you dislike about evaluagent?** The main area where Evaluagent could improve is in refining the features they display. I find that some tabs are redundant and could be consolidated into a single tab for simplicity. Additionally, the default score shown on the homepage reflects the last 30 days, but I prefer to view my current month's performance. This means I have to manually filter for 'show current month' every time I log in, which is inconvenient. I believe more customization options would be helpful, and the interface itself could be enhanced to feel more user-friendly, as it currently seems a bit underdeveloped. **What problems is evaluagent solving and how is that benefiting you?** Previously, it was difficult to approach my supervisor about my performance and scores, especially when they were busy. The scores used to be published in Excel sheets only once a week. Now, I can see my results in real time, whenever an evaluation is done on my work, I receive a notification in Gmail. Additionally, my scores, which were previously visible to other teammates on Excel, are now accessible only to me. I feel that this has improved my privacy. Overall, Evaluagent makes me feel more comfortable at the workplace regarding my quality parameters. ### 2. Great tool for giving and receiving feedback with agents that drives performance management **Rating:** 5.0/5.0 stars **Reviewed by:** Jacobett N. | Quality Assurance & Training Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about evaluagent?** Agents are able to get spot feedback targeted on line items that have resulted in fails. The feedback shared enables the agent to note the area they have challenges in, how it impacts the overall customer experience and what they can do moving forward to improve their performance. It also supports a 2 way feedback loop where agents can query on evaluations they feel are biased for a neutral review by another reviewer who is able to close loop fairly for both the agent and evaluator. **What do you dislike about evaluagent?** The root cause analysis function has been least helpful because the team has not been able to use it to drill down to root causes of agent performance issues. We are not able to map out the root causes based on agent issues, system issues, process issues, training etc. Evaluagent can work to improve this function to allow for mapping and reporting **What problems is evaluagent solving and how is that benefiting you?** The quality team is able to track development areas using the GROW form and during coaching agree on action items with set timelines for follow ups to analyze trends and improvements on agent behaviors. ### 3. Great software for performance evaluation and auditing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about evaluagent?** Ease of Use: The interface is simple and allows users to quickly find relevant information without onboarding assistance. Agents and managers appreciate being able to track performance and feedback directly through customizable dashboards. Performance Insights: Detailed scorecards and dashboards help visualize progress and drive continuous team improvement. Feedback and Coaching: The system seamlessly supports one-on-one meetings, personalized feedback, and e-learning tools, strengthening individual and team development. **What do you dislike about evaluagent?** Dashboard Customization: Prefer to have a more personalized dashboard upon login with metrics specific to their role or performance. Reporting Flexibility: The reporting tools are generally effective, but more options for date ranges and filtering details would benefit in managing overlapping periods. Workflow Rigidity: While overall functionality is strong, there is limited customization in audit and reporting structures. **What problems is evaluagent solving and how is that benefiting you?** EvaluAgent solves problems like inefficient manual QA, lack of actionable feedback, and limited agent coaching by automating evaluation and providing clear performance insights. This benefits teams by saving time, improving agent skills, increasing customer satisfaction, and streamlining reporting and compliance. ### 4. Effortlessly Enhances Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ariana Z. **Reviewed Date:** December 02, 2025 **What do you like best about evaluagent?** I really appreciate EvaluAgent for its ease of use and the straightforward way it helps me conduct phone call reviews. It's incredibly intuitive, which makes understanding how to improve my customer service skills through its feedback very manageable. The platform allows assessors to highlight parts of the call and mark areas for improvement, giving me clear guidance on where to focus my efforts. The initial setup was also a breeze, as it was ready to use immediately after signing up, which saved me a lot of time and hassle. Overall, this seamless process and user-friendly experience make EvaluAgent a tool I find indispensable for maintaining and enhancing my customer interactions. **What do you dislike about evaluagent?** Nothing that i can think of **What problems is evaluagent solving and how is that benefiting you?** I use EvaluAgent for phone call reviews, helping me improve customer service skills and identify areas for improvement easily. ### 5. Large Number of Call Review Options and Ease of Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about evaluagent?** I appreciate that there are so many options available when reviewing a call. As a handler, this makes it very clear for me to see what I am doing well and also highlights the areas where I need to improve. I also value being able to view the team averages, as this helps me understand where I am performing better and where I need to focus more to stay aligned with the rest of the department. it is also easy to use and was easily implemented as a new starter and integrate in our team and company. I use the platform monthly to see how i am performing. I dont feel like i have any issues whereby i have to contact the customer support services, as the platform is easy to use. **What do you dislike about evaluagent?** I find it frustrating that locating my evaluations is rather difficult, since they are often archived after being reviewed. When I want to look up specific evaluations from certain dates, it becomes quite inconvenient to sift through all the archived items just to find the one I need. **What problems is evaluagent solving and how is that benefiting you?** This tool helps me identify ways to enhance my daily work and make sure I am delivering a level of service that customers value. I also rely on it to highlight areas where I can grow as a handler in the future, as well as to point out any aspects where I might be falling short. At the same time, it shows me the areas where I am performing well, which gives me the confidence to assist others, knowing that I am meeting the responsibilities of my role. ### 6. Evaluagent Review **Rating:** 5.0/5.0 stars **Reviewed by:** Danilo C. | Customer Service Representative, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2025 **What do you like best about evaluagent?** EvaluAgent is a great tool for optimizing customer service performance, especially for improving agent quality and consistency in support. What stands out to me the most about EvaluAgent is its ability to combine real-time feedback and performance analytics into a single platform. It helps businesses better understand agent performance, pinpoint training needs, and maintain high service standards across teams. Another feature I really like is its use of AI to automate parts of the evaluation process, reducing the burden on supervisors while ensuring that evaluations are thorough and consistent. Plus, the gamified approach to performance scoring can help motivate agents by turning their progress into something more engaging. **What do you dislike about evaluagent?** EvaluAgent is a robust tool for performance evaluations, but it can be overwhelming for new users due to its complexity and customization options. Integration with some systems might not be seamless, and there are occasional limitations in customizing evaluations to specific needs. Additionally, its pricing can be a barrier for smaller businesses. **What problems is evaluagent solving and how is that benefiting you?** EvaluAgent solves issues like inconsistent agent performance, manual evaluation overload, and quality assurance challenges. It automates evaluations, provides actionable insights, and helps maintain high service standards. For managers, it saves time and improves consistency, while for agents, it offers clear feedback and boosts motivation through gamification. Overall, it enhances team performance and customer satisfaction. ### 7. Empowers Agents with Easy Performance Tracking Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about evaluagent?** this tool helps us agents track our quality performance at work. It is great as we can access it outside the production floor. It just happened that the this tool has a hidden options or tab so you really need to familiarize it. **What do you dislike about evaluagent?** Helpful in providing feedback towards agent. Can plot a one on one coaching session through this tool. **What problems is evaluagent solving and how is that benefiting you?** it helps in tracking and checking the quality feedbacks to check the root cause why there's a sudden increase of markdowns. ### 8. Evaluagent - A perfect tool for QA and agent analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about evaluagent?** EvaluAgent is a helpful tool; as a user, it allows me to carefully track my KPIs and performance relating to my job on a daily basis with ease. Evaluagent easily allows me to filter specific KPIs and scenarios, allowing me to dial in on those that need the most work, and as a user, it gives me a valuable insight into my performance. EvaluAgent also has great integration with our systems, allowing easy access to call reviews and listening without leaving one system. **What do you dislike about evaluagent?** Evaluagent sometimes shows too high of content, such as very advanced filters and views; whilst this is great for in-depth management, it sometimes is confusing for those just looking for simple stats or views **What problems is evaluagent solving and how is that benefiting you?** Business management and ensuring criteria for agents are being successful and continually met. This benefits myself as an agent as I can see my performance effectively. I cannot comment as a wider buisness. ### 9. It's been 4 more since I'm using evaluagent and it's been fantastic experience with no issues so far. **Rating:** 4.5/5.0 stars **Reviewed by:** Mayur R. | PLAYER INTERACTION SPECIALIST , Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2024 **What do you like best about evaluagent?** I used to face some bugs previously but now they have improved so much that I have not faced any bugs. **What do you dislike about evaluagent?** They can make the UI more easy to navigate. **What problems is evaluagent solving and how is that benefiting you?** so as i'm working in customer support my cases gets evaluted with evaluagent and benefits me with quality feedback to improve my work. **Official Response from Olly Johnson:** > Thank you for your feedback! We’re delighted to hear that you find Evaluagent easy to navigate and beneficial for providing quality feedback to improve your work in customer support. We’re sorry to hear about the occasional login issues. Please reach out to us at support@evaluagent.com so we can investigate and resolve this for you. ### 10. Evaluagent Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2025 **What do you like best about evaluagent?** I manage a team and I like that I can build 121 templates into evaluagent so that they can be specific to my needs. I can also keep track of the teams performance on a regular basis and see trends **What do you dislike about evaluagent?** Sometimes there can be a lot of clicks and steps to be get to the next section. Or sometimes when you need to enter info to get to next step it doesnt always outline the section that you have missed **What problems is evaluagent solving and how is that benefiting you?** - Allowing me to track performance on a regular basis for my team - Allows me to be able to share with team members without the need for google docs. - Creates an easy flow to conversations and support. ### 11. Evaluagent user for a long time **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro A. | Fraud agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about evaluagent?** It lets you know how you are doing at work, and to be able to see the areas of opportunity where we can improve **What do you dislike about evaluagent?** The interface is not as friendly as other apps/websites, and could be more grafic about the results **What problems is evaluagent solving and how is that benefiting you?** The Quality assurance where I make my work and I am evaluated with some subjects that I have to followed. It helps me to realize where I can improve to be a better analyst. ### 12. Clear QA Checklists, But Search Filters Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** I like the clear checklist options when reviewing QA, making it obvious what has gone well and what needs improvement. **What do you dislike about evaluagent?** I struggle to navigate the filters in search and find this to be a bit clunky/unclear. **What problems is evaluagent solving and how is that benefiting you?** Providing feedback on work completed to ensure it has been done as expected according to company policy ### 13. Keeps QA Tasks Organized, But Navigation Could Be Clearer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** This tool helps me stay organized with my QA tasks and supports my efforts to improve. **What do you dislike about evaluagent?** It isn't always obvious where you need to provide acknowledgment. **What problems is evaluagent solving and how is that benefiting you?** This tool has been instrumental in helping me address any issues that come up with QA, always ensuring that the customers' needs are prioritized. ### 14. Accessible and Effective for Quality Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about evaluagent?** I like how it is a useful way to keep track of my quality in an accessible way. **What do you dislike about evaluagent?** Nothing. I think it is fit for purpose and easy to use. **What problems is evaluagent solving and how is that benefiting you?** It is solving how I receive quality feedback in a timely manner. ### 15. Quick and Easy Feedback Makes a Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about evaluagent?** i get feedback quickly and easily. It is a good tool that fosters growth **What do you dislike about evaluagent?** Sometimes i find it a bit hard to navigate, but once you learn, it is easy **What problems is evaluagent solving and how is that benefiting you?** Helps to grow the agents and helps to build the business.. ### 16. It is user friendly and one of the better software i've used for QA sampling. **Rating:** 4.0/5.0 stars **Reviewed by:** Jack L. | Contact Centre Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about evaluagent?** I appreciate the visuals: Graphs and Charts which make it easier to understand the data and comparisons between different groups. Additionally, the chronological timeline of QA cases makes it easy to see developments and improvements for individuals. **What do you dislike about evaluagent?** Exporting reports is a bit clunky, I wish it was more accessible to view a report and export it, as opposed to going through the exporter and selecting a report again. **What problems is evaluagent solving and how is that benefiting you?** EvaluAgent is helping us to resolve business critical issues around data authentication and compliance issues. Additionally, it has benefited me in identifying inefficiency pain points. ### 17. Efficient feedback tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2025 **What do you like best about evaluagent?** It helps me to track my performance at work, particularly knowing my strenghts and weaknesses. **What do you dislike about evaluagent?** I wish the feedback challenge system was better designed. **What problems is evaluagent solving and how is that benefiting you?** Tracking my work's strengths and weaknesses. ### 18. Great for QA Feedback, But Access Limitations Frustrate **Rating:** 2.5/5.0 stars **Reviewed by:** Ryan L. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** Easy use to QA our agents - deliveries good feedback each time. **What do you dislike about evaluagent?** Limitations of access when needing to amend a review. **What problems is evaluagent solving and how is that benefiting you?** QA for our collection agents giving live feedback when needed ### 19. EvaluAgent Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2025 **What do you like best about evaluagent?** EvaluAgent is a tool that allows you to see exactly where you are lacking so you can improve in each review you receive. It gives us the exact points where we need to improve and allows us to give the clearest possible recommendations in order to reach the desired goal. In terms of Customer Support, it is a totally accurate tool because it gives us the necessary guidelines to be able to provide quality service. It allows us to use it frequently so we can take into account each of the evaluations received. **What do you dislike about evaluagent?** Some options could be more intuitive, for example, there are several sections that I do not use because I simply cannot understand the breakdown of information, sometimes a lot of information is not necessary, let's say the section on the left side panel has information that I do not believe is relevant. **What problems is evaluagent solving and how is that benefiting you?** It allows me to break down point by point each area where quality is lacking so I can improve. ### 20. Extremely intuitive and useful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Camilo S. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about evaluagent?** I like the way that you can review exactly the details of what is being qualified, so you can have knowledge of what to improve, what to do next and how to be better. I can use it almost any time, and it is very useful to implementate on my daily work. **What do you dislike about evaluagent?** At the moment I think the tool is very useful and intuituve, I don't find anything that may not be on desire. Very good job! **What problems is evaluagent solving and how is that benefiting you?** When I'm doing cases as support and QA qualifies me, I can check exactly what can be improve on my responses, to get a better service overall for customers. ### 21. Enhances Task Management with Actionable Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2025 **What do you like best about evaluagent?** It helps me to better attend to and review my tasks and improvements with the feedback I receive **What do you dislike about evaluagent?** I don't like that access to my evalua agents isn't more direct. **What problems is evaluagent solving and how is that benefiting you?** Making my tasks more efficient ### 22. It is a very useful tool to get precise insights on performance , evaluate and rectify shortcomings. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about evaluagent?** The easy and user friendly interface helps to navigate precisely and analyse required data. I have been using evaluagent from quite sometime now and it has helped me improve my performance. I frequently use evaluagent to get useful feedbacks on my performance. **What do you dislike about evaluagent?** The option to locate acknowledged feedbacs or evaluations is a bit confusing as the acknowldgements are to be given twice which sometimes gets missed and we end up acknowledging the evaluation only once. If the evaluation could get acknowledged on the same screen it would be helpful. **What problems is evaluagent solving and how is that benefiting you?** Evaulagents helps us to receive feedbacks from relevant teams on our conversations done with customers. We receive precise information which needs to be worked upon and also the achievements till date. It helps in receiving precise analysis of each parameter to get a better understanding of the performance. **Official Response from Olly Johnson:** > Thank you for taking the time to share your feedback! We're delighted to hear that you find evaluagent’s interface user-friendly and that it has helped you analyse data and improve your performance. We appreciate your comments regarding the acknowledgement process. Your insights are valuable, and we understand how a more streamlined approach could enhance your experience. Our support team would be happy to assist you with this—please feel free to reach out, and we'll do our best to help. Thanks again for your review, and we’re grateful to have you as a user! ### 23. Receive quality feedback from colleagues to improve performance **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about evaluagent?** Receive structured quality feedback that allows continous improvement of performance. **What do you dislike about evaluagent?** It should be easier to find unacknowledged feedback when logging in, sometimes feedback is missed which leads to issues. **What problems is evaluagent solving and how is that benefiting you?** Allowing for more structured feedback from colleagues regarding performance ## evaluagent Discussions - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments - [View evaluagent pricing details and edition comparison](https://www.g2.com/products/evaluagent/reviews?filters%5Bsentiment_snippet%5D=1103392&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+15%3A55%3A29+-0500&secure%5Bsession_id%5D=878627b6-6800-405a-9d0e-e8839d264d7f&secure%5Btoken%5D=c458c21a14d99eb2c0754f988a3f03176ab072595f28af2b4095a96f663ee3ac&format=llm_user) ## evaluagent Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Freshcaller](https://www.g2.com/products/freshcaller/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Peopleware](https://www.g2.com/products/injixo-peopleware/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## evaluagent Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Machine Learning - Call Analysis - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top evaluagent Alternatives - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.8/5.0 (312 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews)