--- title: Octave Reliance (ETQ Reliance) Reviews meta\_title: 'Octave Reliance (ETQ Reliance) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 624 reviews by the users' company size, role or industry to find out how Octave Reliance (ETQ Reliance) works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 624 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management ---

# Octave Reliance (ETQ Reliance) Reviews & Product Details

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Octave Reliance® (formerly ETQ Reliance) is the leading provider of quality, EHS and compliance management software, trusted by the world’s strongest brands. More than 600 customers globally, spanning industries such as manufacturing, medical devices, electronics, heavy industry, food and beverage, pharmaceuticals and automotive, use Reliance to secure positive brand reputations, enable higher levels of customer loyalty and enhance profitability. Octave Reliance offers built-in best practices and powerful flexibility to drive business excellence through quality. Reliance QMS provides customers with a suite of fundamental capabilities and a set of core applications that optimize quality management programs: • Document Control • Change Management • Audit Management • Corrective Action (CAPA) • Insights Advanced Analytics • Training Management • Suppliers, Materials and Chemicals • And more Reliance customers have long relied on its comprehensive, cross-industry portfolio of QMS applications to advance their quality programs and meet critical business goals. With Reliance NXG, customers can now accelerate their quality journey into the resilient and adaptable world of cloud-native quality and safety management, advanced analytics, controlled ubiquitous access and enterprise digital transformation. Reliance NXG allows customers to effectively future-proof their quality management systems and provide a powerful catalyst to digital transformation in their organizations. The technological foundation of Reliance NXG is based on four value pillars: usability, flexibility, visibility and scalability, enabled by advanced cloud-native technologies and a transformational vision. • Usability: The solution’s new search capability enables users to quickly find anything within the system, with enhanced navigation to streamline the user experience from any device. • Flexibility: New integration features, built upon a multi-tenant architecture, allow customers to break down the barriers that limit collaboration and keep up with changes in their business. • Visibility: Digital transformation efforts will drive QMS solutions deeper into an organization’s enterprise technology stack. Powered by Insights analytics, workflows can be configured to automatically classify events, improving the speed and accuracy of decisions. Users are provided not just with better information, but also guidance that can be used to streamline investigations and root cause analyses. • Scalability: The cloud-native QMS enables enterprise-wide quality processes, providing support for any number of users, any volume of data and any configuration with a high availability architecture with no single point of failure. Customers in regulated markets can leverage expedited validation and risk-based verification in Reliance to reduce testing effort required. Octave Reliance was originally founded in 1992 as ETQ and has main offices located in the U.S. and Europe. To learn more about Octave Reliance and its various product offerings, visit https://www.octave.com/products/asset-performance-management/reliance.

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Product Website
Octave Reliance (ETQ Reliance)
Seller
[Octave](https://www.g2.com/sellers/octave-9e5a428c-f303-4735-9417-dff1ef5736d4)
Discussions
[Octave Reliance (ETQ Reliance) Community](https://www.g2.com/products/octave-reliance-etq-reliance/discuss)
Languages Supported

German, English, French, Spanish, Chinese (Simplified)

Solution Type

All-in-One

Overview by
Kaitlyn Natchez

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## Value at a Glance

Averages based on real user reviews.

### Time to Implement

6 months

[
View More Pricing Information
](https://www.g2.com/products/octave-reliance-etq-reliance/pricing)

## Octave Reliance (ETQ Reliance) Integrations
(12)

What do users say about integrations?

Verified by Octave Reliance (ETQ Reliance)

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Microsoft 365

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Microsoft Excel

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NetSuite

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SAP Concur

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Windchill

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Workday HCM

](https://www.g2.com/products/workday-hcm/reviews)

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TM

Tyler M.

Quality Engineer

Mid-Market (51-1000 emp.)

9/10/2024

"Great in theory, but Horrible execution and horrible customer service"

1.5/5

What do you like best about Octave Reliance (ETQ Reliance)?

The icons for the modules are nice, but thats really about it. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

The interface is not user friendly, granted its very customizable but there are a bunch of better options on the market. EtQ is not a product that anyone can sign into and learn how to use the sytem. It must be taught to the person and even then alot of our internal employes find it very hard to use. The customer support is not quick or helpful. We currently have had our system down for a two weeks and we have had very little help from EtQ to get it back up. We have 1 support case open and 1 service case open and neither have been answered for a fatal issue where our entire system is down. Review collected by and hosted on G2.com.

What problems is Octave Reliance (ETQ Reliance) solving and how is that benefiting you?

I'm not sure solve is the correct word I would use, but i'd use house. EtQ houses all our QMS in one centeral location and thats convient. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

KS

Kayla S.

Sr. Quality Assurance Specialist

Mid-Market (51-1000 emp.)

9/9/2024

"Experience with ETQ for 3 years"

4/5

What do you like best about Octave Reliance (ETQ Reliance)?

-Fairly easy to use,

-Implimentation for a module I helped with I would say was very tideous, but I believe it was due to the team we had at the time.

-Customer service is always very fast to help Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

-Some settings/items to me do not make any sense as far as easy to use.

-Training managment module I feel needs improvement overall, it's very "this is the only way to do this" and it's not easy to work with as far as getting taining records (download one by one) and there is no simple way to see someones traning plan and to see if they trained to everything in their plans. (Cross check) without a very manual process.

- I use the training module daily, so I would really like for it to be improved. Most places like to cross check training for audit purposes/company compliance and right now the set settings out of the gate are not set up that way. And I understand ETQ is a business but if this is possible, and we have to pay for help to do this it is fairly frustrating. Review collected by and hosted on G2.com.

What problems is Octave Reliance (ETQ Reliance) solving and how is that benefiting you?

Mainly that we have all of our documents in ETQ and its easy to access for all employees. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

JS

JP S.

Food Safety Coordinator

Mid-Market (51-1000 emp.)

4/9/2021

"All in one eQMS!"

5/5

What do you like best about Octave Reliance (ETQ Reliance)?

Reliance allows their customers to own their eQMS. Being allowed to design and customize everything to your liking in ETQ is an amazing and powerful tool to have. On top of that, the support provided by ETQ is also very reliable and responsive when any questions or assistance is required. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

I have no complaints with ETQ, as the platform provides many features. I would like to see improvements with the mobile app to be able to use it as a "kiosk" style. The website has an "anonymous" login, whereas the mobile (tablet/phone) does not. Review collected by and hosted on G2.com.

Recommendations to others considering Octave Reliance (ETQ Reliance):

For those who really want to own and create their own unique EQMS, ETQ is a a great tool that comes with solutions already out-of-the-box, as well as with great and responsive support. Review collected by and hosted on G2.com.

What problems is Octave Reliance (ETQ Reliance) solving and how is that benefiting you?

Since implementing new process flows that remove the need to pass around paper copies for approval, many team members start to see the value in creating and going electronic using ETQ's customizable workflows and forms. We can also track who is currently assigned through the workflow, which speeds up the time to close out a process.

ETQ has always been a great tool for improving our systems and weaknesses by being able export data easily to trend reoccuring issues or areas for improvement. Review collected by and hosted on G2.com.

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9/9/2024
Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign

 ![Scott K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott K.")
SK

Scott K.

Business Excellence Manager

Enterprise (\> 1000 emp.)

9/9/2024

"Overall review of QMS"

5/5

What do you like best about Octave Reliance (ETQ Reliance)?

One of the benefits of ETQ is that all the applications have the same general interface. Once you become accustomed to the interface, using all the other applications is much easier. I also appreciate the ability to design the system the way your own team uses it whether it is in specific forms or creating and editing views. The out-of-the-box experience is good as you can use many of the applications without making changes. The initial set up is very good! Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

We need the ability to create our own reports that are more robust. Right now the Centralized Reports application is relatively useless as it only shows counts and cannot handle more sophisticated reports that you can develop in PowerBI. An easy way to pull data from the system would be better if there is no significant plan to upgrade the Central Reporting app. That way users can pull the data into PowerBI and create their own reports. Review collected by and hosted on G2.com.

What problems is Octave Reliance (ETQ Reliance) solving and how is that benefiting you?

Communication has been the primary issue for my company turning to ETQ. We had problems with efficiency and completeness in communication to all teams that need the information. With using ETQ, this problem has been resolved Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

CM

Christopher M.

Q

Enterprise (\> 1000 emp.)

4/9/2021

"Experienced ETQ Administrator/Life Sciences"

5/5

What do you like best about Octave Reliance (ETQ Reliance)?

I like how all the designs are well thought out and are professionally completed. We are looking forward to using the software. All of the modules and my ability to change things when needed are a real benefit.

We also like the ability to modify and change the system to meet our business needs. I am an Intermediate Developer and I have done a lot of creating and updating modules to make them work better for us. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

Nothing so far has caused us any large issues. The interface and formatting can be hard to see due to the formatting and the direct prints of the forms are pretty awful. I created an Office Integration for our NCR module so we could print the tags to label the discrepant materials. We have had multiple failures of the server for the same issue and this has caused some hard feelings in the plants. I have been unable to offer a solution yet and I have been very surprised by how often this has happened to us. We have filed multiple cases over this. Review collected by and hosted on G2.com.

Recommendations to others considering Octave Reliance (ETQ Reliance):

Make sure you spend time getting all your data ready and be able to move it over. Always put together a team to work this through. I am doing a lot of this alone and I never have enough time to get the historical imports completed and do a multi plant implementation. Review collected by and hosted on G2.com.

What problems is Octave Reliance (ETQ Reliance) solving and how is that benefiting you?

Access to our records has been a real blessing. The largest issue we are solving is at the site level. All of our sites were part of purchases by the company and the systems were very fragmented. ETQ is letting us get everyone on the same software and systems. This should really drive efficiencies at the different plants and give everyone access to the quality records they need.

Another benefit is that our managers can see the status of all the work flowing through the system in real time. We have four locations and this makes it much easier to see how the plants are performing. Review collected by and hosted on G2.com.

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9/9/2024
Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign

 ![Jesse M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesse M.")
JM

Jesse M.

Quality Systems Engineer

Enterprise (\> 1000 emp.)

4/27/2022

"Great for document control and training"

5/5

What do you like best about Octave Reliance (ETQ Reliance)?

It is a great platform for document control and record retention for proof of training and competency. The function that allows only document owners/admins to make changes makes it easy to control important documents. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

EtQ Reliance QMS has a very good out of the box solution for general use. However, customization does require some coding knowledge that a general user may not have that level of understanding. Fortunately, the EtQ support team is very knowledgeable and is typically able to help with that customization process. Review collected by and hosted on G2.com.

What problems is Octave Reliance (ETQ Reliance) solving and how is that benefiting you?

In the past, it was difficult to send out and track training for the numerous employees in our company. With the use of the Employee Training application, we can send out training to various diverse training/requirement groups. We also use the Centralized Reporting and Alerts module to gather data and produce automated monthly reports that save alot of time and disseminate information quickly. Review collected by and hosted on G2.com.

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9/9/2024
Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign

 ![Lauren W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren W.")
LW

Lauren W.

Senior Manager, Quality Systems

Mid-Market (51-1000 emp.)

9/9/2024

"Good QMS start for small businesses"

3.5/5

What do you like best about Octave Reliance (ETQ Reliance)?

I like that the change control and document control modules are linked to provide a trail for updating documents. I also like that the training module is linked to the document control module to ensure training compliance. I like being able to export search views into Excel for further data manipulation. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

There are some downsides to ETQ.

1. The views are not adjustable easily. Users cannot move columns around in the view by dragging the column. This feature is available in other softwares.

2. Users cannot create their own searches. This feature is available in other softwares.

3. The training module does not automatically deactive a training course for the old document revision when a new document is approved through the document control workflow. Review collected by and hosted on G2.com.

What problems is Octave Reliance (ETQ Reliance) solving and how is that benefiting you?

ETQ Reliance QMS is providing an electronic framework for our Quality Management System for document control, training, corrective actions, deviations and change controls. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

RW

Rachel W.

Document Control Specialist

Enterprise (\> 1000 emp.)

9/9/2024

"Convienence and Ease"

5/5

What do you like best about Octave Reliance (ETQ Reliance)?

EtQ makes things much more streamlined. Individuals automatically get emailed when they need to review/approve documents. I don't have to physically track down people and have them review/approve documents. Also, being able to access documents from other plants in our network is very convienent. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

Some parts can be a little hard to navigate if you do not have the proper training. Review collected by and hosted on G2.com.

What problems is Octave Reliance (ETQ Reliance) solving and how is that benefiting you?

It's very nice that EtQ automatically sends out emails when it's time to review a document. It makes my job easier because I don't have to constantly be looking through documents to see when they are ready for review. Review collected by and hosted on G2.com.

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Response from Angela Anderson of Octave Reliance (ETQ Reliance)

[Editedit](https://www.g2.com/survey_responses/octave-reliance-etq-reliance-review-10221979/official_response/edit)

Hi Rachel, thank your for sharing your experience with ETQ Reliance. We're glad to hear it makes your job easier!

12/13/2024
Current UserValidated ReviewerIncentivizedSource: Seller invite

ME

Michael E.

Senior Quality Assurance Manager

Mid-Market (51-1000 emp.)

9/2/2024

"Professional, supportive and industry specific eQMS"

5/5

What do you like best about Octave Reliance (ETQ Reliance)?

Overview

This ETQ Reliance eQMS (Electronic Quality Management System) software can be applied as an Out of the Box solution or customised/configured to align with existing processes and procedures. ETQ Reliance is 21 CFR Part 11 compliant - having electronic signatures and audit trails. As a medical device manufacturer, a compliant solution was the right choice.

Design

One of the best features, is the standard format that is used across all of the applications. The feel of the workflows, forms, fields and their connectivity makes it easy to maintain traceability and usability. Access to each application can be easily maintained and controlled from the Administration Center, with specific group profiles to limit accessibility.

Support

Another strength of this eQMS software is the professionalism of its support team. From the onboarding process to ongoing customer service, the team is highly responsive and knowledgeable. The team guided us through the initial setup, performing gap assessments, preparing validation protocols, and helped troubleshoot any issues. Additional supporting platforms includes ETQ Academy, which offers training videos for all applications, and ETQ Campus, with access to FAQ, raising support and service cases and provides documentation related new version upgrades.

User Experience

The software’s interface is very user friendly. The landing portal for users shows their due assignments, with links directly to records that need action or review. When a user is assigned an activity, email notification allows for easy follow up. The system automates reminder notifications to assist with on time completion of activities, shich has taken some stress away from the QA team needing to send people reminders to action nonconformances and CAPA actions. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

Depending on the size of the organisation or the specific needs from an eQMS, ETQ Reliance is not the cheapest solution. It is worthwhile considering the requirements of your QMS, and whether your organisation has the resources to support the implementation for a configurable application. Although ETQ supported the preparation of validation protocols, considerable effort is still required for driving the gap assessments, implementation activities, execution of validation procols and preparation of procedures. If adequate resources are not considered upfornt, the implementation will not go smoothly or will take a long time to implement. Review collected by and hosted on G2.com.

What problems is Octave Reliance (ETQ Reliance) solving and how is that benefiting you?

Moving away from a manual paper-based process to an automated QMS is making our processes more effective. Review collected by and hosted on G2.com.

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9/3/2024
Current UserValidated ReviewerIncentivizedSource: Seller invite

MW

Michael W.

Document Control Manager

Mid-Market (51-1000 emp.)

8/27/2024

"ETQ - Leader in Quality Management Systems"

5/5

What do you like best about Octave Reliance (ETQ Reliance)?

It is not a question of "liking", the fact of the matter is that ETQ (the company) and ETQ Reliance (the QMS) are really good at a number of different things:

1. Their project teams are one of the best I have experienced.

2. ETQ is a very intuitive system

3. ETQ provides a large bank of existing training, and adds to it with ongoing training every month.

4. ETQ hosts an annual conference which provides a great deal of good information to those who attend.

5. ETQ's customer support teams have a lot of knowledge which help resolve issues quickly and efficiently.

6. ETQ is configurable which is a huge asset for the company I work for in creating specific workflows and modules for our needs. So the system works around us, we dont have to work around the system.

7. ETQ's account management team for our account is amazing. We have monthly touch point meetings. They help to address our needs in the event we have a critical issue.

8. I appreciate how the company works in our best interest versus for themselves as many larger companies do.

9. I appreciated how ETQ has concurrent licensing versus having to purchase licenses for each employee which has saved us money.

10. Their help center with trainings and resources and an area where you can ask questions and customers can respond and collaborte is amazing.

There are really a lot of things that are great about ETQ and its QMS. We have had auditors come in to inspect our organization specifically telling us how much they appreciated us having ETQ and how well the audit went because of the QMS. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

The benefits of ETQ definitely outweigh any negative aspect but want to be as fair in my review as I can be.

When I first jumped onto the system it was hard to customize some processes due to scripting. But this issue was resolved as ETQ provided me with scripting training in a class setting. ETQ provided me with 1:1 training. ETQ has recorded trainings. Customer Support has been of great assistance. Their Implementation Consultants have been amazing with the help with scripting. The resources they threw at me to help with this issue was actually pretty amazing.

I will also say that I was not happy with ETQ when they stopped producing hardcopy manuals for their system. I am old fashioned. They are of course available in their help center so this is not really a huge issue.

There are some issues here and there that do appear. When I experience them though ETQ typically has opened their own internal ticket to resolve. Review collected by and hosted on G2.com.

What problems is Octave Reliance (ETQ Reliance) solving and how is that benefiting you?

There are a number of issues being resolved by ETQ. Compliance is of course a big one. I would also say that ETQ helps with our business operations in a number of different ways. There have also been a number of situations where a process needed to be created and it would take several hours to build in ETQ, where other systems may take weeks. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

## Questions about Octave Reliance (ETQ Reliance)? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about Octave Reliance (ETQ Reliance)
](https://www.g2.com/products/octave-reliance-etq-reliance/discussions/new)

GU

Guest User

What is ETQ Reliance QMS used for?

0 Upvotes

0

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Join the conversation
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BW

Bruce Walker
•
Last activity about 6 years ago

attachment limits

2 Upvotes

3

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## Pricing Insights

Averages based on real user reviews.

### Time to Implement

6 months

### Return on Investment

20 months

### Average Discount

11%

### Perceived Cost

$$$$$

[
View More Pricing Information
](https://www.g2.com/products/octave-reliance-etq-reliance/pricing)

## How much does Octave Reliance (ETQ Reliance) cost?

Data powered by [BetterCloud](https://www.bettercloud.com).

Estimated Price

### $$k - $$k

Per Year

Based on data from 5 purchases.

Get Price Estimate

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##### 
##### Octave Reliance (ETQ Reliance) Features

Nonconformance

Conformance Records

CAPA

Change Management

Quality system

Document Control

Analytics and Reports

Inspection Management

Templates

Workflows

Corrective Actions

Platform

Integration

Security & Privacy

Flexibility

[
View More Features
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Arena PLM & QMS

4.2/5(464)

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