The Reliance platform is highly configurable, which enables businesses to create solutions with minimal effort. There are several integration options and we are able to incorporate quality management into standard business processes operating in other IT systems. We are able to prevent defective material from escaping, standardize our quality management system and manage supply chain quality in a single application.
The least helpful aspect of Reliance is reporting and data mining. The reporting module is not useful and we've built applications outside of Reliance to display metrics. Reliance has views for data that can contain any detail from the forms, which is great. However, the download to Excel option contains header details, rather than the first row containing the column names.
There are several problems we are solving with Reliance:
1) Prevention of escapes. In the past, there have been supplier and manufacturing defects that had escaped to customers, resulting in expensive field modifications. With a digital quality platform, we are able to ensure this doesn't happen.
2) Management of defective material through escalations has saved inventory costs. Prior to Reliance, defective material would sit around. With escalations, we are able to drive the process more urgently, saving inventory and preventing the issue of running out of material.
3) With efficient workflows, we're able to see operational productivity.